Webinar: Creating a Holistic IT Dashboard

Most organizations struggle when it comes to metrics and KPIs. Many CIOs and senior IT leaders lack visibility into whether all the things that should be managed in IT are actually being managed effectively. The sheer number of possible metrics often makes it a daunting task to create the transparency and alignment needed to become a highly effective team. The ability to select and review the right metrics leads to improved outcomes.

A successful metrics program that leads to data-driven decisions means introducing the right rituals into your organization for review and action planning. Don’t get bogged down in finding the perfect metrics. Instead, mature the measures over time. Finally, use leading indicators rather than reporting on past performance so you can really use the KPIs to drive behaviors and performance.

Join us for this webinar, which will explore how to:

• Make sure all areas in your IT organization have measures that indicate performance.
• Build your dashboard to show coverage and alignment with organizational goals.
• Implement the right rituals in your organization to review the measures and plan actions based on what the data is telling you.