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Chatbots Software

Chatbots

What is Chatbots Software?

Chatbots are interactive applications that use Artificial Intelligence (AI) to engage in conversation via speech or text. These applications simulate human interaction by employing natural language input and feedback.​

Common Features

  • Scheduled Availability
  • Voice or Text Input
  • Wayfinding
  • Natural Language Processing
  • Application Programming Interface
  • Leads Generation
  • Integration With CRM
  • Workflow Processing
  • Personalized Service
  • Learning and Adaptability
  • Knowledgebase
  • Multi-channel
  • Translation

Top Chatbots Software

2024 Data Quadrant Awards

2024 Emotional Footprint Awards

At SoftwareReviews, we take pride in recognizing excellence. Each year, we present the Data Quadrant Awards to top-performing software products based solely on authentic user reviews, without any paid placements or analyst opinions. These awards highlight software products that excel in terms of features, vendor capabilities, and customer relationships, earning them the highest overall rankings.

At SoftwareReviews, we take pride in recognizing excellence. Each year, we present the Emotional Footprint Awards to top-performing software products based solely on authentic user reviews, without any paid placements or analyst opinions. These awards shine a spotlight on software vendors who excel in crafting and nurturing strong customer relationships.

Switch to Emotional Footprint
Products: 15
Next Award: Jul 2025

Top Chatbots Software 2024

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

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Intercom

Intercom

Composite Score
9.1 /10
CX Score
9.3 /10

The modern customer communications platform that unifies every aspect of the customer journey, from conversion to engagement to support. Connecting with customers is more important than ever. We can help with scalable messaging for sales, marketing, and support.

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Scorecard

Pros

  • Helps Innovate
  • Continually Improving Product
  • Enables Productivity
  • Trustworthy
Badge Winner
Badge Winner
Composite Score
9.1 /10
CX Score
9.3 /10

Tidio is an all-round marketing and communication tool for growing your online business. Thanks to live chat software, business owners and customers can connect in real-time. Tidio chat offers the fastest and easiest way to support your website visitors. Tidio is a customer experience tool that helps small and medium businesses serve their clients efficiently.

Scorecard
Scorecard

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Enables Productivity
Badge Winner
Badge Winner
LiveChat

LiveChat

Composite Score
8.5 /10
CX Score
8.5 /10

LiveChat turns support teams into customer service rockstars. Customers love answers to their questions coming within seconds. Win hearts of customers with amazing customer service using LiveChat. LiveChat combines AI efficiency with human expertise. Let AI resolve most queries automatically so your team can focus on top-tier clients.

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Pros

  • Respectful
  • Continually Improving Product
  • Saves Time
  • Performance Enhancing
Composite Score
8.5 /10
CX Score
8.7 /10

With Drift any conversation can be a conversion. Instead of traditional marketing and sales platforms that rely on forms and follow ups, Drift connects your business with the best leads in real-time. Elevate buyer engagement and deliver experiences with AI that listens, understands, and learns from your site visitors. As a pioneer in Conversational Marketing, Drift's patented AI capabilities transform website visitors into loyal customers.

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Pros

  • Helps Innovate
  • Respectful
  • Includes Product Enhancements
  • Efficient Service
Badge Winner
Badge Winner
Composite Score
8.4 /10
CX Score
8.7 /10

Give users new ways to interact with your product by building engaging voice and text-based conversational interfaces, such as voice apps and chatbots, powered by AI. Build hybrid conversational agents with both deterministic and generative AI functionality. This allows you to have strict controls and use generative AI to better meet customer needs. Dialogflow CX is generally available (GA) and Conversational Agents is currently in Preview.

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Pros

  • Saves Time
  • Helps Innovate
  • Reliable
  • Security Protects
Birdeye

Birdeye

Composite Score
8.3 /10
CX Score
8.6 /10

The single customer messaging software for your team to connect with leads and customers through texting, live chat and bulk messaging. Birdeye helps businesses grow through happy customers. Over 80,000 businesses use Birdeye every day to attract new leads with Listings, Reviews and Referrals, convert them into customers with Webchat and Appointments, and delight those customers with Surveys, Ticketing, and Insights - all in one place.

Scorecard
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Pros

  • Efficient Service
  • Effective Service
  • Caring
  • Saves Time
Badge Winner
Badge Winner
Composite Score
8.2 /10
CX Score
8.3 /10

Close more deals by offering real-time access to information and answers via a chatbot or live agent directly from your website or mobile app. Connect with customers and deliver outstanding support experiences via chatbot or live agent directly from your website or mobile app.

Pros

  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Trustworthy
ManyChat

Manychat

Composite Score
8.2 /10
CX Score
8.3 /10

Manychat is a Chat Marketing platform. ManyChat enables businesses and creators to drive more sales and conversions on messaging apps, such as Instagram, WhatsApp, Facebook Messenger, and Telegram, using automation. Automate & combine Facebook Messenger, SMS, and E-mail to grow your business. Build campaigns intuitively with their visual editor.

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Pros

  • Performance Enhancing
  • Caring
  • Reliable
  • Trustworthy
Badge Winner
Composite Score
8.2 /10
CX Score
8.4 /10

Laiye's (formerly Mindsay) Conversational AI Chatbot makes customer interactions simple and efficient using conversational automation. We help customer service teams overcome common challenges, allowing them to automate customer requests, eliminate time-consuming processes, and optimize their use of human resources. From basic FAQs to complex transactions, we help companies build their customer service automation strategy, allowing for maximum automation of customer interactions and lowest total cost of ownership.

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Pros

  • Helps Innovate
  • Trustworthy
  • Client Friendly Policies
  • Fair
Badge Winner
Badge Winner
Composite Score
8.1 /10
CX Score
8.3 /10

Connect with your website visitors in real time to convert new leads, close more deals, and provide better support to your customers. Use live chat to automatically connect chatters to the right people on your team, route customer inquiries to your services team, and pass leads to the sales team.

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Pros

  • Reliable
  • Performance Enhancing
  • Inspires Innovation
  • Friendly Negotiation
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