1Password Customer Reviews 2024

This content is currently locked.

Your current Info-Tech Research Group subscription does not include access to this content. Contact your account representative to gain access to Premium SoftwareReviews.

Contact Your Representative

Or Call Us:
1-888-670-8889 (US/CAN) or
+1-519-432-3550 (International)

1Password

9.0 /10

80 Reviews Write a Review

What is 1Password?

1Password saves all your passwords and encrypts them with your Master Password – which only you know. To sign in to an account, just click or tap to fill your details with 1Password. 1Password Extended Access Management secures user access across every identity, device, application, and location. So you can ensure all passwords are secure, even in unapproved apps, and guide employees toward approved applications.

Company Details

Need Assistance?

We're here to help you with understanding our reports and the data inside to help you make decisions.

Get Assistance

Awards & Recognition

1Password won the following awards in the Password Management category

Filter By

2023 Data Quadrant Gold Medalist

2023

2 Top Rated Capabilities

5 Top Rated Features

2023

1 Top Rated Capabilities

0 Top Rated Features

2022

1Password Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on 1Password.

93 Likeliness to Recommend

96 Plan to Renew

84 Satisfaction of Cost Relative to Value

{y}

{name}

Emotional Footprint Overview

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love 1Password?

0% Negative

1% Neutral

99% Positive

Pros

Enables Productivity
Performance Enhancing
Reliable
Security Protects

Feature Ratings

Average 85

Autosave and Autofill

AD/LDAP Sync

Credential Management

Password Generator

Work and Personal

Access From Multiple Devices

Encryption and Decryption

Team Management

Vault for Each User

Dashboard

Multi-Factor Authentication (MFA)

Vendor Capability Ratings

Average 82

Usability and Intuitiveness

Ease of Implementation

Business Value Created

Quality of Features

Ease of IT Administration

Breadth of Features

Ease of Data Integration

Ease of Customization

Product Strategy and Rate of Improvement

Vendor Support

Availability and Quality of Training

1Password Reviews

Derek P.

Role: Information Technology
Industry: Insurance
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Feb 2023

Safe way to store and organize credentials!

Likeliness to Recommend

10 /10

What differentiates 1Password from other similar products?

The only thing unique to 1Password that I know of is the ability to organize credentials into compartments called Vaults. This is essentially the same as assigning users roles and assigning permissions to roles as opposed to every user.

What is your favorite aspect of this product?

I like how easy it is for users to view the same credential for a shared product. This allows us to not have to purchase numerous licenses but rather just one and share that credential amongst users in a safe way.

What do you dislike most about this product?

Any user is able to create a new file. Therefore, this can lead to bloat as there may be 50 files for Stitchdata all because every user has their own credential. Anyone is also able to modify any folder. Therefore I wish there was a better way to restrict users' editing abilities.

What recommendations would you give to someone considering this product?

I would advise everyone to try this product, especially if your company currently doesn't have a password manager. Not having a password manager and putting it on every user to create his or her own password can lead to laziness and compromise security. This also allows users to easily share accounts if getting more seats is costly.

Pros

Reliable
Enables Productivity
Trustworthy
Efficient Service

Douglas S.

Role: Vendor Management
Industry: Finance
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Feb 2023

Super easy to use, saves a lot of time.

Likeliness to Recommend

10 /10

What differentiates 1Password from other similar products?

It's so easy to use, I'm confident I'll stick with it in the future.

What is your favorite aspect of this product?

It's a very smooth process, very quick to use daily.

What do you dislike most about this product?

Nothing really.

What recommendations would you give to someone considering this product?

1Password is a must if you need to handle multiple different passwords daily.

Pros

Helps Innovate
Continually Improving Product
Enables Productivity
Unique Features

Karine S.

Role: Consultant
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Feb 2023

Easy to use

Likeliness to Recommend

10 /10

What differentiates 1Password from other similar products?

The creation of safe password and fulfill in the login page

What is your favorite aspect of this product?

Copy the password without reveal

What do you dislike most about this product?

The bureaucracy of login through my company voucher

What recommendations would you give to someone considering this product?

Separate better the login type category

Pros

Helps Innovate
Continually Improving Product
Enables Productivity
Efficient Service

Latest Research

1Password

What is 1Password?

Company Details

Need Assistance?

Awards & Recognition

2023 Data Quadrant Gold Medalist

1Password Ratings

93 Likeliness to Recommend

96 Plan to Renew

84 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+93 Net Emotional Footprint

How much do users love 1Password?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Autosave and Autofill Allows for passwords to be autosaved and autofilled when accessing resources again.

AD/LDAP Sync Groups and users can be synced with Active Directory or LDAP

Credential Management Software provides credential management and retrieval functionality.

Password Generator Software includes the ability for users to generate strong passwords.

Work and Personal Offers the ability for users to leverage some or all software features for personal use.

Access From Multiple Devices Software can be accessed from multiple devices. Ideally this access will be possible regardless of the operating system used.

Encryption and Decryption Advanced capabilities to encode data and information with visibility and controls.

Team Management Create and manage team members. Items can be shared across team members.

Vault for Each User Each user has access to their own password vault.

Dashboard Includes alerts and notifications, KPIs, visual analytics, and interactive features.

Multi-Factor Authentication (MFA) Supports multi-factor device and app authentication.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

1Password Reviews

Derek P.

Safe way to store and organize credentials!

Likeliness to Recommend

Pros

Douglas S.

Super easy to use, saves a lot of time.

Likeliness to Recommend

Pros

Karine S.

Easy to use

Likeliness to Recommend

Pros

Most Popular 1Password Comparisons

Bitwarden

Keeper

LastPass

Zoho Vault

NordPass

Dashlane

Title

Feature Ratings

Autosave and Autofill

AD/LDAP Sync

Credential Management

Password Generator

Work and Personal

Access From Multiple Devices

Encryption and Decryption

Team Management

Vault for Each User

Dashboard

Multi-Factor Authentication (MFA)

Vendor Capability Ratings

Usability and Intuitiveness

Ease of Implementation

Business Value Created

Quality of Features

Ease of IT Administration

Breadth of Features

Ease of Data Integration

Ease of Customization

Product Strategy and Rate of Improvement

Vendor Support

Availability and Quality of Training