What is 8x8 Experience Communications Platform?
8x8 connects teams like never before. Our Unified Communications Suite supports a diverse range of business applications and powers truly global collaboration, in real-time. Our intuitive communication tools offer a best in class user experience for audio conferencing, web conferencing, virtual meetings, screen sharing and more—all on one secure platform.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
83 Likeliness to Recommend
93 Plan to Renew
1
Since last award
81 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+79 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love 8x8 Experience Communications Platform?
Pros
- Reliable
- Respectful
- Trustworthy
- Acts with Integrity
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Web & Desktop Conferencing
Call Management
Communications
Mobility
Secure Access
Audio Transcription
Continuous UCC
Analytics Reporting
Centralized Management Portal
Third-Party Integration
Speech Access and Personal Assistant
Vendor Capability Ratings
Ease of Implementation
Ease of IT Administration
Availability and Quality of Training
Usability and Intuitiveness
Ease of Customization
Business Value Created
Quality of Features
Ease of Data Integration
Vendor Support
Breadth of Features
Product Strategy and Rate of Improvement
8x8 Experience Communications Platform Reviews
Heath B.
- Role: Finance
- Industry: Entertainment
- Involvement: Business Leader or Manager
Submitted Jul 2024
Great, reliabile product!
Likeliness to Recommend
What differentiates 8x8 Experience Communications Platform from other similar products?
There is nothing that really differentiates 8x8 from other similar products. It is a basic communication platform similar to Zoom.
What is your favorite aspect of this product?
8x8 is very simple and easy to use. It has a nice app layout.
What do you dislike most about this product?
The desktop app always needs to be updated, but it doesn't look any different after it updates. I wish it would auto-update and the upgrades would be more noticable.
What recommendations would you give to someone considering this product?
8x8 is a very reliable and easy to use communication system. It has a nice application layout and we rarely have any issues with it.
Pros
- Continually Improving Product
- Reliable
- Performance Enhancing
- Enables Productivity
Adeetya U.
- Role: Sales Marketing
- Industry: Technology
- Involvement: Business Leader or Manager
Submitted Jan 2024
User Friendly-Awesome-Reliable
Likeliness to Recommend
What differentiates 8x8 Experience Communications Platform from other similar products?
cloud-based solutions hosted and managed by third-party service providers like 8x8. That means you won't be required to install, configure, or maintain any complicated internal hardware like VoIP servers or phone lines.
What is your favorite aspect of this product?
Configure, or maintain any complicated internal hardware like VoIP servers or phone lines.
What do you dislike most about this product?
Too Complicated
What recommendations would you give to someone considering this product?
The cost of self-service channel switching
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Enables Productivity
Paul L.
- Role: Operations
- Industry: Finance
- Involvement: End User of Application
Submitted Feb 2023
Powerful features and services, not user friendly.
Likeliness to Recommend
What differentiates 8x8 Experience Communications Platform from other similar products?
Their unique combination of services and functionality, including voice, video conferencing, team messaging, contact center and analytics, and the relatively seamless integration between everything.
What is your favorite aspect of this product?
The Universal Team Messaging. In particular, we like that we can bring our own existing messaging app, and using the sameroom feature, have everything running smoothly in 8x8.
What do you dislike most about this product?
Setup and rollout was somewhat technically challenging. Personalization was not intuitive, and neither was the user interface.
What recommendations would you give to someone considering this product?
Worth checking, but make sure you have the time and technical knowledge to figure things out.
Pros
- Helps Innovate
- Reliable
- Performance Enhancing
- Enables Productivity
Cons
- Slower Product Innovation
- Commodity Features
- Less Efficient Service
