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Accela Inc

Accela Civic Platform

Composite Score

6.2 /10

CX Score

6.1 /10

11 Reviews Write a Review

What is Accela Civic Platform?

The Accela Civic Platform includes all shared technologies and functionality within a SaaS environment to meet the varying needs of government agencies, from large states to small departments. It includes everything an agency needs to make it easier for citizens to open and run a business, apply for permits, and schedule inspections. And the platform provides agencies with the flexibility and scalability to enable innovation over time–without the need to invest in new technology.

Company Details

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Accela Civic Platform Ratings

Real user data aggregated to summarize the product performance and customer experience.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

78 Likeliness to Recommend

100 Plan to Renew

72 Satisfaction of Cost Relative to Value

Product Experience

Negotiation and Contract

Conflict Resolution

Strategy & Innovation

Service Experience

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Emotional Footprint Overview

Product Experience:: 63%
Negotiation and Contract:: 45%
Conflict Resolution:: 63%
Strategy & Innovation:: 50%
Service Experience:: 56%

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+57 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Accela Civic Platform?

20% Negative

16% Neutral

64% Positive

Pros

Reliable
Respectful
Appreciates Incumbent Status
Trustworthy

Cons

Less Inspiring
Under Delivered
Vendor's Interest First

Feature Ratings

Average 85

Integrations

100

Application Routing & Workflow Management

Application Integration Capabilities

Reporting and Analytics

Notification Engine

Application Adjudication & Permit Issuance

Application Submission Management

Role-Based Permissions

Self-Service Applicant Portal

Online permit issuance

Inspection Scheduling

Vendor Capability Ratings

Average 72

Business Value Created

Breadth of Features

Quality of Features

Product Strategy and Rate of Improvement

Ease of IT Administration

Ease of Customization

Availability and Quality of Training

Usability and Intuitiveness

Vendor Support

Ease of Data Integration

Ease of Implementation

Accela Civic Platform Reviews

Role: Information Technology
Industry: Government
Involvement: IT Development, Integration, and Administration

Validated Review

Anonymous Reviewer

Submitted Apr 2023

Good product, good features, bad customer support.

Likeliness to Recommend

6 /10

Pros

Reliable
Performance Enhancing
Saves Time
Appreciates Incumbent Status

Cons

Less Effective Service
Less Efficient Service
Less Caring

Rohini G.

Role: Human Resources
Industry: Government
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Apr 2023

Valuable tool to modernize and improve operations!

Likeliness to Recommend

8 /10

What differentiates Accela Civic Platform from other similar products?

Accela Civic Platform has a few key features that differentiate it from other similar products like configurability, open architecture, integration capabilities and Mobile-first approach!

What is your favorite aspect of this product?

platform's intuitive interface and user-friendly design, which makes it easy for staff and citizens to use.

What do you dislike most about this product?

Expensive! Accela Civic Platform is a comprehensive solution, and as such, it may be more expensive than some other single-point solutions

What recommendations would you give to someone considering this product?

Based on the needs, it is better to work with accela team to understand what specific implementations are required and need to work towards getting training and monitoring the services once implemented.

Pros

Efficient Service
Respectful
Fair
Altruistic

John Jairo P.

Role: Consultant
Industry: Consulting
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Apr 2023

Great product, helps to improve our processes.

Likeliness to Recommend

10 /10

What differentiates Accela Civic Platform from other similar products?

Easy update process, Experience in the sector.

What is your favorite aspect of this product?

Automation for daily tasks with focus in the processes. (workflow related)

What do you dislike most about this product?

Financial side still needs to be improve!

What recommendations would you give to someone considering this product?

Take a look from improvement of your internal processes!! You will love it!

Pros

Enables Productivity
Trustworthy
Fair
Altruistic

Latest Research

Accela Civic Platform

What is Accela Civic Platform?

Company Details

Need Assistance?

Accela Civic Platform Ratings

78 Likeliness to Recommend

100 Plan to Renew

72 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

Emotional Footprint Overview

+57 Net Emotional Footprint

How much do users love Accela Civic Platform?

Chart

Pros

Cons

Feature Ratings Average rating of all product features, some of which may not be shown below

Integrations The workplace platform integrates with common business applications in which users do their work, such as Office 365, G-Suite, Salesforce, and Zendesk.

Application Routing & Workflow Management​ The ability to assign an initial disposition to completed applications and route the document into a backlog or to an evaluator based on conditional logic.

Application Integration Capabilities​ The solution provides the capability to integrate with relevant enterprise application solutions, such as SSO and HRIS solutions.​

Reporting and Analytics The solution provides the ability to create metrics-driven dashboards and reports showing unique visitors, click-through, conversions, payments etc.

Notification Engine​ The solution provides the ability to notify land permit applicants of a change in status via multiple channels i.e. e-mail, text, portal or mobile notification.

Application Adjudication & Permit Issuance​ The ability to assess submitted applications, collaborate internally, set final disposition and issue a completed permit if the application is approved.

Application Submission Management ​ The solution allows a land permit applicant to submit all requisite information such as application forms, supporting collateral, floor plans, site images, etc.

Role-Based Permissions​ The solution provides the ability to control access to specific content or datasets based on the end-user’s roles.​

Self-Service Applicant Portal​ The solution provides a robust applicant portal where documentation can be submitted, updated, and where the present status of an application can be tracked.

Online permit issuance Solution provides the final certificate in digital form

Inspection Scheduling The solution provides all regulatory compliances of all stakeholder departments which will help in assessing the need of inspection.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Accela Civic Platform Reviews

Good product, good features, bad customer support.

Likeliness to Recommend

Pros

Cons

Rohini G.

Valuable tool to modernize and improve operations!

Likeliness to Recommend

Pros

John Jairo P.

Great product, helps to improve our processes.

Likeliness to Recommend

Pros

Title

Feature Ratings

Integrations

Application Routing & Workflow Management

Application Integration Capabilities

Reporting and Analytics

Notification Engine

Application Adjudication & Permit Issuance

Application Submission Management

Role-Based Permissions

Self-Service Applicant Portal

Online permit issuance

Inspection Scheduling

Vendor Capability Ratings

Business Value Created

Breadth of Features

Quality of Features

Product Strategy and Rate of Improvement

Ease of IT Administration

Ease of Customization

Availability and Quality of Training

Usability and Intuitiveness

Vendor Support

Ease of Data Integration

Ease of Implementation