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Accelo

Accelo

Composite Score
8.2 /10
CX Score
8.6 /10

What is Accelo?

Accelo is a leading Professional Services Automation (PSA) platform designed to help service organizations accelerate the delivery of exceptional work. Its unparalleled configurability enables seamless alignment with your unique business processes, integrating essential components of traditional PSA solutions. By uniting operational data, project work, and real-time communications in one platform, Accelo provides complete visibility and contextual insights, empowering managers with early issue detection and improved project financials. Accelo combines expertise, technology, and innovation to support teams in their growth and maturity journeys, making it a strategic partner for profitable and

Company Details


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Awards & Recognition

Accelo won the following awards in the Project Management - Midmarket category

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Accelo Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Accelo.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

88 Likeliness to Recommend

100 Plan to Renew

89 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Accelo?

4% Negative
2% Neutral
94% Positive

Pros

  • Efficient Service
  • Caring
  • Trustworthy
  • Acts with Integrity

Feature Ratings

Average 83

Collaboration

89

Workflow Management

88

Calendar Integration

86

Project Invoicing and Accounting Integration

85

Planning and Scheduling

85

Email Synchronization & Tracking

85

Retainer Management

84

Quote to Project Conversion

84

Resource Management

83

Budget Management

83

Time & Expense Tracking

82

Vendor Capability Ratings

Average 84

Quality of Features

88

Ease of Implementation

88

Business Value Created

87

Breadth of Features

86

Product Strategy and Rate of Improvement

85

Ease of Data Integration

85

Availability and Quality of Training

83

Ease of IT Administration

82

Vendor Support

81

Ease of Customization

81

Usability and Intuitiveness

81

Accelo Screenshots

Accelo Downloads

Accelo Reviews

Jason S.

  • Role: Operations
  • Industry: Consulting
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2022

Streamlined all of our work

Likeliness to Recommend

10 /10

What differentiates Accelo from other similar products?

Overall, this is a powerful and unified CRM program that allows us to keep track of all of our clients in one spot, keep thorough notes on our connection with them, monitor our previous talks with them, and integrate with our accounting software. We may use the depth in the project plans in the sales process to show prospects that we have robust processes in place to assure the highest quality content development.

What is your favorite aspect of this product?

From sale to project to invoicing, we've automated our business process. At each step of the project, our entire team can easily interact and participate. The pricing point is ideal, and the Accelo customer service has been outstanding. The advantages to our team and bottom line were obvious right away. When the crisis is over, we'll be able to recover faster and build our company with greater confidence thanks to the software.

What do you dislike most about this product?

Given the recent advancements, it's difficult to find anything to dislike, however, I'd like to see a payroll function added next so that I can either send timesheet data to a third-party program or perform a payroll procedure within Accelo. At first, it's not that simple to set up. We must exercise caution when following you.

What recommendations would you give to someone considering this product?

I truly recommend this software which has a bundle of features, but more importantly, it has assisted us in managing our complete sales cycle, including contact management, lead tracking, project planning, and automated billing. The client portal option, which allows our clients to collaborate on projects, receive bids, and examine invoices, is the most amazing feature.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Trustworthy

Hassan S.

  • Role: Sales Marketing
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2022

Accelo, power to your business.

Likeliness to Recommend

8 /10

What differentiates Accelo from other similar products?

Customer support is really good and responsive. So if I face any difficulty they reply instantly and this has helped me have a great user experience.

What is your favorite aspect of this product?

There are limitless customization options and direct access to the customer so this improves the visuals and organization of the tasks and projects. This gives customers a clear picture of their ongoing projects and so their trust on company remains content.

What do you dislike most about this product?

I cannot assign one task to multiple employees. As a big company I need to have multiple employees working on a single task to improve the productivity but this app doesn’t have that feature.

What recommendations would you give to someone considering this product?

I would suggest users to use this app but make sure to do your research properly before purchasing the premium.

Pros

  • Reliable
  • Performance Enhancing
  • Altruistic
  • Client's Interest First

Liliana E.

  • Role: Information Technology
  • Industry: Retail
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2022

Great Project Collaboration Software

Likeliness to Recommend

8 /10

What differentiates Accelo from other similar products?

The ability to combine several departments and have diverse customer agreements in a unified model saves us hours, effort, and money in terms of project management and billing. The ability to automate and create prompts, and also the executive's skills. It's fantastic to have the ability to make agreements and endeavors, as well as receive and report expenditures, directly within the structure.

What is your favorite aspect of this product?

I am prepared to oversee various literature projects in accelo. This has demonstrated that indeed our business procedures are exceptional but can be improved.

What do you dislike most about this product?

There are also some features that are difficult to implement or require outside assistance. Accelo is not really a tagging framework; it's a complete stage for managing the entire lifecycle of a firm. Every once in a while, you need to include things in the project that is difficult to do with a basic text style.

What recommendations would you give to someone considering this product?

Spend time interacting with the service before utilizing it, and make confident all integrations have been working prior appearing online.

Pros

  • Effective Service
  • Respectful
  • Client Friendly Policies
  • Client's Interest First

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