What is Accelo?
Accelo is a leading Professional Services Automation (PSA) platform designed to help service organizations accelerate the delivery of exceptional work. Its unparalleled configurability enables seamless alignment with your unique business processes, integrating essential components of traditional PSA solutions. By uniting operational data, project work, and real-time communications in one platform, Accelo provides complete visibility and contextual insights, empowering managers with early issue detection and improved project financials. Accelo combines expertise, technology, and innovation to support teams in their growth and maturity journeys, making it a strategic partner for profitable and
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
88 Likeliness to Recommend
100 Plan to Renew
89 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+93 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Accelo?
Pros
- Efficient Service
- Caring
- Trustworthy
- Acts with Integrity
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Collaboration
Workflow Management
Calendar Integration
Project Invoicing and Accounting Integration
Planning and Scheduling
Email Synchronization & Tracking
Retainer Management
Quote to Project Conversion
Resource Management
Budget Management
Time & Expense Tracking
Vendor Capability Ratings
Quality of Features
Ease of Implementation
Business Value Created
Breadth of Features
Product Strategy and Rate of Improvement
Ease of Data Integration
Availability and Quality of Training
Ease of IT Administration
Vendor Support
Ease of Customization
Usability and Intuitiveness
Also Featured in...
Accelo Screenshots
Accelo Downloads
Sales
Projects
Tickets
Retainers
Billing
Reports
Integrations
Accelo Reviews
Jakub Z.
- Role: Operations
- Industry: Technology
- Involvement: End User of Application
Submitted Jan 2023
Raising technology to manage projects
Likeliness to Recommend
What differentiates Accelo from other similar products?
I was able to manage client interactions, engage with both present and potential clients, and optimize and systematize relationships between them thanks to a system. It is a cloud-based CRM tool that enables me to access client data whenever and from any location. Customer support is also best to resolve all of our issues on time.
What is your favorite aspect of this product?
Accelo is used in our organization to manage projects and I adore that after using it I'm able to complete projects on time and also enables me to keep track of projects e.g. how much work is completed and which part needs more focus. Customer support at Accelo is top-notch. They are continually working on enhancements and new features, and they are highly attentive and quick to address any problems that may occur.
What do you dislike most about this product?
It took some internal time to tailor the tool to our needs. There are numerous flaws, including subpar UI decisions and components lacking fully intended functionality. I understand that it's a large system and that making it elegant is difficult, but I wish they would strive more.
What recommendations would you give to someone considering this product?
In my journey, I discovered that it had integrated perfectly with the way I run my company. After experimenting with a few different systems, I've concluded that Accelo is the best overall choice if you need an all-encompassing CRM and project management system. It offers a tonne of features, a sleek user interface, and an iOS app that syncs with the web software.
Pros
- Helps Innovate
- Performance Enhancing
- Enables Productivity
- Trustworthy
Anddrew A.
- Role: Consultant
- Industry: Retail
- Involvement: End User of Application
Submitted Jan 2023
Customer support is top-notch
Likeliness to Recommend
What differentiates Accelo from other similar products?
One of the most methodical and well-organized applications is Accelo. Several features are unique in it: It works well with other programs, such as those connected to Google. It's a great idea to use a task board, and it's a great tool for keeping track of and remembering things.
What is your favorite aspect of this product?
We used it to manage complex projects with ease. The great benefit is the capacity to automate our business procedures. Our business depends on consistency, minimizing errors, and cutting down on new hire training time, and this kind of automation has shown to be worthwhile despite the time and work required to set it up properly.
What do you dislike most about this product?
Due to the abundance of tabs, functions, and buttons, I experienced a slight sense of overwhelm. The choices for establishing tasks, tickets, objects, etc. are numerous. Therefore, being familiar with each one's use and distinctions takes time.
What recommendations would you give to someone considering this product?
Truly appreciated! Accelo includes a number of workable options that smoothly interact with Google Apps/Gmail as well as one another although the support staff is quite amiable. Once you learn how to use it, the Retainer tool manages recurring obligations and chores fairly well. The main benefit that you can get is the ability to manage multiple projects at a unified time.
Pros
- Helps Innovate
- Reliable
- Enables Productivity
- Unique Features
kevin k.
- Role: Operations
- Industry: Education
- Involvement: End User of Application
Submitted Jan 2023
Powerful sales and project management software.
Likeliness to Recommend
What differentiates Accelo from other similar products?
We are addressing the issue of project profitability by better managing our billable hours and project budgets with Accelo. We can better measure how near we are to exhausting our budget and ballooning our profit margin by segmenting projects into distinct milestones and activities with allotted hours. Accelo has assisted our organization in increasing the capacity of our teams and in resource management through reporting tools and team schedules. It has also enabled our team members to track time in a number of ways on a daily or weekly basis in a rapid and accurate manner.
What is your favorite aspect of this product?
Accelo has enabled me to correctly track my time, which has increased my productivity. At the same time, I manage my projects, advances, and invoices, ensuring that I always have a clear line of sight. Accelo ability to help you budget for a project while breaking it down into manageable milestones and specific tasks appeals to me. This budget assists our organization in better managing our time and determining billable hours in order to maximize our earnings per project and even each day.
What do you dislike most about this product?
I dislike how limiting the Accelo interface might appear when altering a task description or relocating a task to a different milestone in the project. Due to an overall clumsy interface, these modifications, which should be straightforward, need multiple steps. Accelo has made various adjustments to our interface throughout the years, but these changes have primarily been aesthetic. They have not resulted in substantial advancements in user experience design.
What recommendations would you give to someone considering this product?
Before establishing your milestones and tasks in the program, I would recommend understanding your project goals and objectives. Having a thorough grasp of a project from the start can assist minimize needless changes to project budget settings, which can be time-consuming owing to the software's lack of a suitable user interface. I would also recommend using Accelo daily and weekly timesheets to track your own billable hours and performance, since doing so may help you explain your worth to supervisors while also keeping your daily chores reasonable.
Pros
- Continually Improving Product
- Reliable
- Performance Enhancing
- Enables Productivity