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Accelo

Accelo

Composite Score
8.2 /10
CX Score
8.6 /10

What is Accelo?

Accelo is a leading Professional Services Automation (PSA) platform designed to help service organizations accelerate the delivery of exceptional work. Its unparalleled configurability enables seamless alignment with your unique business processes, integrating essential components of traditional PSA solutions. By uniting operational data, project work, and real-time communications in one platform, Accelo provides complete visibility and contextual insights, empowering managers with early issue detection and improved project financials. Accelo combines expertise, technology, and innovation to support teams in their growth and maturity journeys, making it a strategic partner for profitable and

Company Details


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Awards & Recognition

Accelo won the following awards in the Project Management - Midmarket category

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Accelo Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Accelo.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

88 Likeliness to Recommend

100 Plan to Renew

89 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Accelo?

4% Negative
2% Neutral
94% Positive

Pros

  • Efficient Service
  • Caring
  • Trustworthy
  • Acts with Integrity

Feature Ratings

Average 83

Collaboration

89

Workflow Management

88

Calendar Integration

86

Project Invoicing and Accounting Integration

85

Planning and Scheduling

85

Email Synchronization & Tracking

85

Retainer Management

84

Quote to Project Conversion

84

Resource Management

83

Budget Management

83

Time & Expense Tracking

82

Vendor Capability Ratings

Average 84

Quality of Features

88

Ease of Implementation

88

Business Value Created

87

Breadth of Features

86

Product Strategy and Rate of Improvement

85

Ease of Data Integration

85

Availability and Quality of Training

83

Ease of IT Administration

82

Vendor Support

81

Ease of Customization

81

Usability and Intuitiveness

81

Accelo Screenshots

Accelo Downloads

Accelo Reviews

Jakub Z.

  • Role: Operations
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jan 2023

Raising technology to manage projects

Likeliness to Recommend

7 /10

What differentiates Accelo from other similar products?

I was able to manage client interactions, engage with both present and potential clients, and optimize and systematize relationships between them thanks to a system. It is a cloud-based CRM tool that enables me to access client data whenever and from any location. Customer support is also best to resolve all of our issues on time.

What is your favorite aspect of this product?

Accelo is used in our organization to manage projects and I adore that after using it I'm able to complete projects on time and also enables me to keep track of projects e.g. how much work is completed and which part needs more focus. Customer support at Accelo is top-notch. They are continually working on enhancements and new features, and they are highly attentive and quick to address any problems that may occur.

What do you dislike most about this product?

It took some internal time to tailor the tool to our needs. There are numerous flaws, including subpar UI decisions and components lacking fully intended functionality. I understand that it's a large system and that making it elegant is difficult, but I wish they would strive more.

What recommendations would you give to someone considering this product?

In my journey, I discovered that it had integrated perfectly with the way I run my company. After experimenting with a few different systems, I've concluded that Accelo is the best overall choice if you need an all-encompassing CRM and project management system. It offers a tonne of features, a sleek user interface, and an iOS app that syncs with the web software.

Pros

  • Helps Innovate
  • Performance Enhancing
  • Enables Productivity
  • Trustworthy

Anddrew A.

  • Role: Consultant
  • Industry: Retail
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jan 2023

Customer support is top-notch

Likeliness to Recommend

9 /10

What differentiates Accelo from other similar products?

One of the most methodical and well-organized applications is Accelo. Several features are unique in it: It works well with other programs, such as those connected to Google. It's a great idea to use a task board, and it's a great tool for keeping track of and remembering things.

What is your favorite aspect of this product?

We used it to manage complex projects with ease. The great benefit is the capacity to automate our business procedures. Our business depends on consistency, minimizing errors, and cutting down on new hire training time, and this kind of automation has shown to be worthwhile despite the time and work required to set it up properly.

What do you dislike most about this product?

Due to the abundance of tabs, functions, and buttons, I experienced a slight sense of overwhelm. The choices for establishing tasks, tickets, objects, etc. are numerous. Therefore, being familiar with each one's use and distinctions takes time.

What recommendations would you give to someone considering this product?

Truly appreciated! Accelo includes a number of workable options that smoothly interact with Google Apps/Gmail as well as one another although the support staff is quite amiable. Once you learn how to use it, the Retainer tool manages recurring obligations and chores fairly well. The main benefit that you can get is the ability to manage multiple projects at a unified time.

Pros

  • Helps Innovate
  • Reliable
  • Enables Productivity
  • Unique Features

kevin k.

  • Role: Operations
  • Industry: Education
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jan 2023

Powerful sales and project management software.

Likeliness to Recommend

9 /10

What differentiates Accelo from other similar products?

We are addressing the issue of project profitability by better managing our billable hours and project budgets with Accelo. We can better measure how near we are to exhausting our budget and ballooning our profit margin by segmenting projects into distinct milestones and activities with allotted hours. Accelo has assisted our organization in increasing the capacity of our teams and in resource management through reporting tools and team schedules. It has also enabled our team members to track time in a number of ways on a daily or weekly basis in a rapid and accurate manner.

What is your favorite aspect of this product?

Accelo has enabled me to correctly track my time, which has increased my productivity. At the same time, I manage my projects, advances, and invoices, ensuring that I always have a clear line of sight. Accelo ability to help you budget for a project while breaking it down into manageable milestones and specific tasks appeals to me. This budget assists our organization in better managing our time and determining billable hours in order to maximize our earnings per project and even each day.

What do you dislike most about this product?

I dislike how limiting the Accelo interface might appear when altering a task description or relocating a task to a different milestone in the project. Due to an overall clumsy interface, these modifications, which should be straightforward, need multiple steps. Accelo has made various adjustments to our interface throughout the years, but these changes have primarily been aesthetic. They have not resulted in substantial advancements in user experience design.

What recommendations would you give to someone considering this product?

Before establishing your milestones and tasks in the program, I would recommend understanding your project goals and objectives. Having a thorough grasp of a project from the start can assist minimize needless changes to project budget settings, which can be time-consuming owing to the software's lack of a suitable user interface. I would also recommend using Accelo daily and weekly timesheets to track your own billable hours and performance, since doing so may help you explain your worth to supervisors while also keeping your daily chores reasonable.

Pros

  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Enables Productivity

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