What is Accelo?
Accelo is a leading Professional Services Automation (PSA) platform designed to help service organizations accelerate the delivery of exceptional work. Its unparalleled configurability enables seamless alignment with your unique business processes, integrating essential components of traditional PSA solutions. By uniting operational data, project work, and real-time communications in one platform, Accelo provides complete visibility and contextual insights, empowering managers with early issue detection and improved project financials. Accelo combines expertise, technology, and innovation to support teams in their growth and maturity journeys, making it a strategic partner for profitable and
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
88 Likeliness to Recommend
100 Plan to Renew
89 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+93 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Accelo?
Pros
- Efficient Service
- Caring
- Trustworthy
- Acts with Integrity
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Collaboration
Workflow Management
Calendar Integration
Project Invoicing and Accounting Integration
Planning and Scheduling
Email Synchronization & Tracking
Retainer Management
Quote to Project Conversion
Resource Management
Budget Management
Time & Expense Tracking
Vendor Capability Ratings
Quality of Features
Ease of Implementation
Business Value Created
Breadth of Features
Product Strategy and Rate of Improvement
Ease of Data Integration
Availability and Quality of Training
Ease of IT Administration
Vendor Support
Ease of Customization
Usability and Intuitiveness
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Accelo Screenshots
Accelo Downloads
Sales
Projects
Tickets
Retainers
Billing
Reports
Integrations
Accelo Reviews
Noah B.
- Role: Operations
- Industry: Education
- Involvement: End User of Application
Submitted Jan 2023
Excellent for organizing and managing projects.
Likeliness to Recommend
What differentiates Accelo from other similar products?
Accelo new reporting tools have enabled us to collect a lot more data, allowing us to create KPIs. Furthermore, it has assisted us in tracking hours in a very precise manner, which will assist us in ensuring that all of our labor is lucrative. I can neatly organize my work and swiftly review them all. It's simple to filter my projects and tasks based on who I allocated them to, and the search option is nice and useful if I need to find anything special. Accelo is very quick, so it can keep up with me when I'm in a rush and have a lot to accomplish.
What is your favorite aspect of this product?
Accelo is continually being updated, and the growth of reporting and customisation has enabled us to gather additional operational data. There are several features to accommodate various preferences. I can fine-tune my Accelo board based on what I want from my experience. I enjoy the bookmark on the home page because it inspires me when I need it. I really enjoy how the scheduling system shows how much time is on someone's schedule using a graph. The ability to automatically confirm or schedule tasks is also quite useful.
What do you dislike most about this product?
It might be difficult at times due to the chaos of everything on the screen. I find that there are too many stages involved in updating any schedule when using the schedule function, and it may be unpleasant to spend so much time on something that someone might fix with better code. However, our selections have grown since the first time we checked in.
What recommendations would you give to someone considering this product?
Accelo is a fantastic solution for managing everything (workflow, time tracking, CRM, sales/marketing, and so on) in one location. It is critical to configure Accelo correctly by knowing what each report need to perform properly, as going back and fixing problems might take a long time. Make sure you're familiar with all of the numerous ways to utilize Accelo; certain aspects took me a while to figure out. To prevent receiving too many email messages, experiment with alternative methods of using Accelo and examine your notification choices.
Pros
- Continually Improving Product
- Reliable
- Performance Enhancing
- Enables Productivity
Eric H.
- Role: Operations
- Industry: Education
- Involvement: End User of Application
Submitted Dec 2022
Powerful platform, easy to learn.
Likeliness to Recommend
What differentiates Accelo from other similar products?
We were able to consolidate and streamline our scheduling, project and service monitoring, and better see the labor and monetary sides of our job thanks to this platform. We can measure all indicators more effectively and in near real time, leading in increased earnings and customer happiness. I appreciate being able to see my colleague's correspondence with the client, which is useful if I need to refer to something that was previously discussed with the customer.
What is your favorite aspect of this product?
Accelo is a simple and straightforward project management solution. It's incredibly configurable; we can measure the time we spend working with a customer, altering tasks on a client file is simple, clients can see the status of their service, and I can share clients' accounts with colleagues who are working with me at the same time. weather. In most areas, the platform meets or exceeds our expectations, and the staff is eager to work on the areas where it falls short. Sales, training, and support respect our time and work fast to fix concerns.
What do you dislike most about this product?
Although it is extremely wonderful that the email function records the time spent creating or replying to an email, the format itself is not particularly tidy, which is why I don't really enjoy it. I like to continue using Outlook since the Accelo system can track your Outlook emails and connect them to the Accelo accounts of your clients.
What recommendations would you give to someone considering this product?
Please keep in mind that you are purchasing a unique product that will require some effort to customize to your specific needs. This is the nature of a bespoke system; the return on your effort and money with Accelo is well spent.
Pros
- Continually Improving Product
- Reliable
- Performance Enhancing
- Enables Productivity
Stephanie M.
- Role: Sales Marketing
- Industry: Media
- Involvement: IT Leader or Manager
Submitted Nov 2022
Best service management, quick ops reporting
Likeliness to Recommend
What differentiates Accelo from other similar products?
With Accelo, we've been able to centralize all of our project management. We have the capacity to take on more tasks. Full capabilities from beginning to end of a project lifecycle. A lot of the features are flexible and can be adjusted to suit your specific requirements. An excellent business option is possible with this.
What is your favorite aspect of this product?
Since the introduction of Accelo, just one project management tool is necessary. Our entire operation is centralized here. I find the dashboards to be the most useful. a snapshot of your current situation and the priorities that demand your immediate attention. Personalization of processes is another feature that has won my approval. The ability to do so proved invaluable.
What do you dislike most about this product?
I'd prefer if there was a bit more of a natural flow to locating what I'm looking for and using the features available. Support and video tutorials are available if something can't be located or if the quote process isn't as straightforward as it may be.
What recommendations would you give to someone considering this product?
Keeping customers happy and satisfied from beginning to end. I can assess a client's potential and keep track of all of our interactions, files, and progress in one convenient location. Accelo is used for nearly all of our everyday operations, and I doubt there is a precise way to quantify the amount of issues it has eliminated for our team.
Pros
- Enables Productivity
- Saves Time
- Helps Innovate
- Reliable