What is Accelo?
Accelo is a leading Professional Services Automation (PSA) platform designed to help service organizations accelerate the delivery of exceptional work. Its unparalleled configurability enables seamless alignment with your unique business processes, integrating essential components of traditional PSA solutions. By uniting operational data, project work, and real-time communications in one platform, Accelo provides complete visibility and contextual insights, empowering managers with early issue detection and improved project financials. Accelo combines expertise, technology, and innovation to support teams in their growth and maturity journeys, making it a strategic partner for profitable and
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
88 Likeliness to Recommend
100 Plan to Renew
89 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+93 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Accelo?
Pros
- Efficient Service
- Caring
- Trustworthy
- Acts with Integrity
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Collaboration
Workflow Management
Calendar Integration
Project Invoicing and Accounting Integration
Planning and Scheduling
Email Synchronization & Tracking
Retainer Management
Quote to Project Conversion
Resource Management
Budget Management
Time & Expense Tracking
Vendor Capability Ratings
Quality of Features
Ease of Implementation
Business Value Created
Breadth of Features
Product Strategy and Rate of Improvement
Ease of Data Integration
Availability and Quality of Training
Ease of IT Administration
Vendor Support
Ease of Customization
Usability and Intuitiveness
Also Featured in...
Accelo Screenshots
Accelo Downloads
Sales
Projects
Tickets
Retainers
Billing
Reports
Integrations
Accelo Reviews
Caolan M.
- Role: Sales Marketing
- Industry: Other
- Involvement: End User of Application
Submitted Jun 2022
Reliable Project management software
Likeliness to Recommend
What differentiates Accelo from other similar products?
Accelo offers a highly rational method of working, which fits wonderfully with its automation. However, this Project management software must be interoperable with your current system. Because of our unique demands, we've had to develop various workarounds to get the answers and training we need from the support staff.
What is your favorite aspect of this product?
While working on our company, we were trying to establish a system that would allow us to manage it effectively. We wanted project management, a client portal, client contracts, and everything working like clockwork to keep our projects on track and our clients happy. Accelo is a savior for us in this regard. Now, I can delegate responsibilities to coworkers and maintain tabs on the progress of the project.
What do you dislike most about this product?
Accelo does not have a single screen that displays all work allocated to a specific user. The user must go back and forth between chores and tickets to make the most of each day. To get Accelo to perform anything, you'll need to spend too much time fiddling with it.
What recommendations would you give to someone considering this product?
Before adopting Accelo, I strongly urge that you begin configuration management. The experience was practical, but we had to do a lot of reverting since we didn't completely comprehend how everything was interconnected or relied on one another. The system has a lot of connections, and if you don't grasp them before you start introducing stuff, you'll wind up with a lot of unnecessary clutter in your system.
Pros
- Continually Improving Product
- Enables Productivity
- Effective Service
- Inspires Innovation
Haroer C.
- Role: Industry Specific Role
- Industry: Energy
- Involvement: End User of Application
Submitted Jun 2022
Excellent integration for emails and BPA
Likeliness to Recommend
What differentiates Accelo from other similar products?
The software provides a comprehensive solution for managing resources in a design office and has a wide range of interoperability options. We are happy with how smoothly crucial parts of our business are operating thanks to front-to-back automation. We adore how well-organized you can be throughout the business. We keep pretty organized, and everything seems to transfer nicely between teammates.
What is your favorite aspect of this product?
If configured correctly for your business, the tool is highly user-friendly. This software is feature-rich, but more importantly, it has helped us manage all aspects of our sales cycle, including managing contacts, tracking leads, planning projects, and automated billing. The client portal function that allows the clients to collaborate on projects, accept quotations, and examine invoices is, nevertheless, the most amazing.
What do you dislike most about this product?
The redesign of the community ideas page gives everyone at Digital 22 great confidence that if it will benefit enough people, there is a good chance we will see these and other significant updates shortly. There are a few things we would still love to see in the future that would help us automate more.
What recommendations would you give to someone considering this product?
We like being able to filter on personnel for specific periods to see hours spent by the project for billing purposes, and we liked how simple it was to record time on a ticket. Overall, this powerful CRM tool keeps track of all your clients in one location.
Pros
- Helps Innovate
- Enables Productivity
- Unique Features
- Efficient Service
Mike B.
- Role: Sales Marketing
- Industry: Retail
- Involvement: End User of Application
Submitted Jun 2022
Good project management program.
Likeliness to Recommend
What differentiates Accelo from other similar products?
Accelo is better than other software because it has better Functionality, Cost, Customer Reviews, User Interface, Team buy-in, Integrations with other software, Automation, and It was the PERFECT FIT for our business
What is your favorite aspect of this product?
Accelo makes it easier to keep projects organized, and I particularly like that it allows me to save anything related to a project inside the application itself. Accelo makes it very simple to review completed projects from the past.
What do you dislike most about this product?
Accelo's interface might be difficult to understand and navigate. Finding items may be really challenging, and there are moments when I wish the interface was easier to use.
What recommendations would you give to someone considering this product?
It is beneficial and can be learned in a very short amount of time, but in my opinion, it is impossible to become an expert in it.
Pros
- Reliable
- Performance Enhancing
- Unique Features
- Efficient Service
