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Adobe Systems

Acrobat Sign

Composite Score

8.8 /10

CX Score

9.0 /10

157 Reviews Write a Review

What is Acrobat Sign?

With Adobe Sign, you can get documents signed in minutes — not days. It provides a convenient, tamper-proof way to sign documents electronically that helps you grow your business.

Company Details

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Awards & Recognition

Acrobat Sign won the following awards in the Electronic Signature category

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2024 Emotional Footprint Champion

Latest Award, 2024

2024 Data Quadrant Champion

2024

0 Top Rated Capabilities

2 Top Rated Features

2024

2023 Emotional Footprint Champion

2023

0 Top Rated Capabilities

1 Top Rated Features

2023

2 Top Rated Capabilities

3 Top Rated Features

2022

Acrobat Sign Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Acrobat Sign.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

88 Likeliness to Recommend

95 Plan to Renew

Up 2
Since last award

84 Satisfaction of Cost Relative to Value

Up 2
Since last award

Product Experience

Negotiation and Contract

Conflict Resolution

Strategy & Innovation

Service Experience

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Emotional Footprint Overview

Product Experience:: 93%
Negotiation and Contract:: 86%
Conflict Resolution:: 92%
Strategy & Innovation:: 85%
Service Experience:: 94%

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+90 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Acrobat Sign?

1% Negative

8% Neutral

91% Positive

Pros

Respectful
Fair
Reliable
Performance Enhancing

Feature Ratings

Average 86

Digital Signature

E-Signatures

User-Friendly

Security

Mobile

Workflow

Regulatory Compliance

Cloud/On-Prem/Hybrid Deployment

Audit Trail

Notifications

Templates

Vendor Capability Ratings

Average 82

Usability and Intuitiveness

Ease of Implementation

Business Value Created

Ease of IT Administration

Quality of Features

Ease of Data Integration

Breadth of Features

Product Strategy and Rate of Improvement

Vendor Support

Availability and Quality of Training

Ease of Customization

Acrobat Sign Reviews

Role: Public Sector
Industry: Government
Involvement: End User of Application

Validated Review

Anonymous Reviewer

Submitted Mar 2020

Great product to meet your basic needs

Likeliness to Recommend

8 /10

Pros

Saves Time
Helps Innovate
Reliable
Performance Enhancing

Cons

Vendor's Interest First
Under Delivered

Marie H.

Role: Sales Marketing
Industry: Other
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Mar 2020

Great product, easy to use and cost effective

Likeliness to Recommend

9 /10

What differentiates Acrobat Sign from other similar products?

The cost and effectiveness. The ability to send one document to multiple people for a signature requirement. The ability to collect payment through a document.

What is your favorite aspect of this product?

That it is an Adobe product and I’ve been using their products for over 20 years.

What do you dislike most about this product?

It’s mobile usability is limited at times.

What recommendations would you give to someone considering this product?

Offers everything you need for signature collection in small business.

Pros

Continually Improving Product
Reliable
Performance Enhancing
Trustworthy

Timothy Kevin W.

Role: Sales Marketing
Industry: Insurance
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Mar 2020

Worth the money. CS first rate.

Likeliness to Recommend

7 /10

What differentiates Acrobat Sign from other similar products?

Customer service was top drawer.

What is your favorite aspect of this product?

Ease of use

What do you dislike most about this product?

Too soon to tell.

What recommendations would you give to someone considering this product?

Ensure your IT crew is up to snuff.

Pros

Respectful
Trustworthy
Caring
Client Friendly Policies

Cons

Commodity Features
Less Inspiring
Vendor's Interest First

Latest Research

Acrobat Sign

What is Acrobat Sign?

Company Details

Need Assistance?

Awards & Recognition

2024 Emotional Footprint Champion

2024 Data Quadrant Champion

2023 Emotional Footprint Champion

Acrobat Sign Ratings

88 Likeliness to Recommend

95 Plan to Renew

Up 2 Since last award

84 Satisfaction of Cost Relative to Value

Up 2 Since last award

Emotional Footprint Overview

Emotional Footprint Overview

+90 Net Emotional Footprint

How much do users love Acrobat Sign?

Chart

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Digital Signature Not the same as e-signature. A digital signature is an encrypted packet associated with a document. Encrypted and decrypted via keys in a signatory certificate.

E-Signatures Ability to add a digital mark indicating agreement to the conditions and terms in a contract or document and also confirms the identity of the message's creator

User-Friendly Intuitive and easy-to-use, with drag and drop tools to build forms on a visual canvas-type workspace.

Security Software provides appropriate data and access security.

Mobile Ability to support multiple devices, OSes and platforms using mobile optimized, HTML-based web access and/or native applications.

Workflow Solution allows business to automate approval and action routines for easy fast processing through the lifecycle.

Regulatory Compliance Includes compliance with regulations and standards such as SOX, HIPPA, NIST, PCI-DSS etc.

Cloud/On-Prem/Hybrid Deployment Supports one or many deployment models - On-prem, cloud or hybrid hosting of the database system.

Audit Trail View all previous activity including any recent edits and user access.

Notifications Alerting can be triggered by the application including documents that are not signed making administration much easier.

Templates Tool provides a set of pre-made templates you can use and distribute instead of creating new ones for every situation.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Acrobat Sign Reviews

Great product to meet your basic needs

Likeliness to Recommend

Pros

Cons

Marie H.

Great product, easy to use and cost effective

Likeliness to Recommend

Pros

Timothy Kevin W.

Worth the money. CS first rate.

Likeliness to Recommend

Pros

Cons

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Title

Up 2
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Up 2
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Feature Ratings

Digital Signature

E-Signatures

User-Friendly

Security

Mobile

Workflow

Regulatory Compliance

Cloud/On-Prem/Hybrid Deployment

Audit Trail

Notifications

Templates

Vendor Capability Ratings

Usability and Intuitiveness

Ease of Implementation

Business Value Created

Ease of IT Administration

Quality of Features

Ease of Data Integration

Breadth of Features

Product Strategy and Rate of Improvement

Vendor Support

Availability and Quality of Training

Ease of Customization