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Adobe Systems

Acrobat Sign

Composite Score

8.8 /10

CX Score

9.0 /10

155 Reviews Write a Review

What is Acrobat Sign?

With Adobe Sign, you can get documents signed in minutes — not days. It provides a convenient, tamper-proof way to sign documents electronically that helps you grow your business.

Company Details

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Awards & Recognition

Acrobat Sign won the following awards in the Electronic Signature category

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Acrobat Sign Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Acrobat Sign.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

88 Likeliness to Recommend

95 Plan to Renew

Up 2
Since last award

84 Satisfaction of Cost Relative to Value

Up 2
Since last award

Product Experience

Negotiation and Contract

Conflict Resolution

Strategy & Innovation

Service Experience

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Emotional Footprint Overview

Product Experience:: 93%
Negotiation and Contract:: 86%
Conflict Resolution:: 92%
Strategy & Innovation:: 85%
Service Experience:: 94%

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+90 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Acrobat Sign?

1% Negative

8% Neutral

91% Positive

Pros

Respectful
Fair
Reliable
Performance Enhancing

Feature Ratings

Average 86

Digital Signature

E-Signatures

User-Friendly

Security

Mobile

Workflow

Regulatory Compliance

Audit Trail

Cloud/On-Prem/Hybrid Deployment

Templates

Notifications

Vendor Capability Ratings

Average 82

Usability and Intuitiveness

Ease of Implementation

Business Value Created

Quality of Features

Ease of IT Administration

Ease of Data Integration

Product Strategy and Rate of Improvement

Breadth of Features

Vendor Support

Availability and Quality of Training

Ease of Customization

Acrobat Sign Reviews

Role: Industry Specific Role
Industry: Manufacturing
Involvement: End User of Application

Validated Review

Anonymous Reviewer

Submitted Mar 2020

Utilitarian software blends with Adobe products

Likeliness to Recommend

8 /10

Pros

Efficient Service
Helps Innovate
Continually Improving Product
Reliable

Cons

Leverages Incumbent Status
Commodity Features
Less Fair

Role: Information Technology
Industry: Telecommunications
Involvement: IT Leader or Manager

Validated Review

Anonymous Reviewer

Submitted Mar 2020

Great to reduce faxing

Likeliness to Recommend

10 /10

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Terri G.

Role: Operations
Industry: Transportation
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Mar 2020

Easy, quick and efficient.

Likeliness to Recommend

6 /10

What differentiates Acrobat Sign from other similar products?

Ease of use and implementation

What is your favorite aspect of this product?

Easy for everyone to use

What do you dislike most about this product?

Not prevalent in the market

What recommendations would you give to someone considering this product?

Do your homework, study and it's easy

Pros

Continually Improving Product
Reliable
Enables Productivity
Efficient Service

Latest Research

Acrobat Sign

What is Acrobat Sign?

Company Details

Need Assistance?

Awards & Recognition

2024 Emotional Footprint Champion

2024 Data Quadrant Gold Medalist

2023 Emotional Footprint Champion

Acrobat Sign Ratings

88 Likeliness to Recommend

95 Plan to Renew

Up 2 Since last award

84 Satisfaction of Cost Relative to Value

Up 2 Since last award

Emotional Footprint Overview

Emotional Footprint Overview

+90 Net Emotional Footprint

How much do users love Acrobat Sign?

Chart

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Digital Signature Not the same as e-signature. A digital signature is an encrypted packet associated with a document. Encrypted and decrypted via keys in a signatory certificate.

E-Signatures Ability to add a digital mark indicating agreement to the conditions and terms in a contract or document and also confirms the identity of the message's creator

User-Friendly Intuitive and easy-to-use, with drag and drop tools to build forms on a visual canvas-type workspace.

Security Software provides appropriate data and access security.

Mobile Ability to support multiple devices, OSes and platforms using mobile optimized, HTML-based web access and/or native applications.

Workflow Solution allows business to automate approval and action routines for easy fast processing through the lifecycle.

Regulatory Compliance Includes compliance with regulations and standards such as SOX, HIPPA, NIST, PCI-DSS etc.

Audit Trail View all previous activity including any recent edits and user access.

Cloud/On-Prem/Hybrid Deployment Supports one or many deployment models - On-prem, cloud or hybrid hosting of the database system.

Templates Tool provides a set of pre-made templates you can use and distribute instead of creating new ones for every situation.

Notifications Alerting can be triggered by the application including documents that are not signed making administration much easier.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Acrobat Sign Reviews

Utilitarian software blends with Adobe products

Likeliness to Recommend

Pros

Cons

Great to reduce faxing

Likeliness to Recommend

Pros

Terri G.

Easy, quick and efficient.

Likeliness to Recommend

Pros

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Title

Up 2
Since last award

Up 2
Since last award

Feature Ratings

Digital Signature

E-Signatures

User-Friendly

Security

Mobile

Workflow

Regulatory Compliance

Audit Trail

Cloud/On-Prem/Hybrid Deployment

Templates

Notifications

Vendor Capability Ratings

Usability and Intuitiveness

Ease of Implementation

Business Value Created

Quality of Features

Ease of IT Administration

Ease of Data Integration

Product Strategy and Rate of Improvement

Breadth of Features

Vendor Support

Availability and Quality of Training

Ease of Customization