What is Addigy?
Addigy is a cloud-based IT management platform to manage and secure macOS, iOS, iPadOS and tvOS devices. The only multi-tenant Apple device management and mobile device management (MDM) solution built for both MSPs and enterprise IT teams, Addigy provides IT admins with real-time device access, zero-touch deployment, asset management, monitoring and automated remediation, instant remote control, software deployment, always-on compliance, patch management, and more. At Addigy, we strive to simplify Apple IT management so that any IT admin can easily manage and secure the Apple devices in their managed networks, regardless of their level of Apple expertise.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
94 Likeliness to Recommend
1
Since last award
100 Plan to Renew
94 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+96 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Addigy?
Pros
- Helps Innovate
- Enables Productivity
- Efficient Service
- Respectful
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Mobile Device Management
Remote NOC, SOC, Helpdesk Integration
Ransomware Recovery and Removal
Endpoint Backup
Process Automation
Support for IoT Devices
Discovery
Real User Monitoring
Anti Malware Signature Detection
Remote Control
Patch Management
Vendor Capability Ratings
Business Value Created
Ease of IT Administration
Usability and Intuitiveness
Ease of Data Integration
Ease of Customization
Product Strategy and Rate of Improvement
Ease of Implementation
Availability and Quality of Training
Vendor Support
Quality of Features
Breadth of Features
Addigy Reviews
Mike J.
- Role: Information Technology
- Industry: Healthcare
- Involvement: IT Leader or Manager
Submitted Aug 2022
Great MDM, screen sharing features included
Likeliness to Recommend
What differentiates Addigy from other similar products?
Addigy includes (and this is a big one) a support screensharing solution with your subscription, allowing you to eliminate the need to buy a separate product for that purpose. The tool also relies heavily on custom scripts, which actually allows for greater creativity in how I perform management. It's fine with only GUI tools, but it's great in the hands of a skilled scripter with good knowledge of macOS.
What is your favorite aspect of this product?
My favorite thing about Addigy is that effectively, if you can write a bash script, Addigy can handle scheduling and executing it. For that reason, I've been able to deeply customize how I manage the Macs within our organization. For example, they include a simple scheduling mechanism, but by combining that with one that I built myself using scripts, I can have multiple schedules on which updates of different kinds are pushed. While it can sometimes be a headache to sort out because it's custom code, I love that Addigy gives me the freedom to build pretty much anything I can imagine.
What do you dislike most about this product?
Not a knock, but a consideration: You really should know how to write a bash script if you use Addigy. Their off-the-shelf options available with only GUI tools are good for basic setups or beginners at Mac management, but to really leverage the power of the tool, I'd strongly suggest doing some custom scripting. For instance, most of the Addigy-managed software installers that you can use are built to be silent with minimal UI. Without doing at least some custom scripting (not difficult, but not included) you don't have the option to do things like notify a user that an app must be closed so that it can be upgraded.
What recommendations would you give to someone considering this product?
I'm echoing some of the same points as before, but Addigy costs less than some of its competitors, which can be a great value proposition if you're willing to do a little extra work as a sysadmin. For people unfamiliar with Mac management, other solutions may be easier without being as flexible. My commentary is also mostly about Mac management as we don't use iOS/Apple TV management since we're a fully remote organization.
Pros
- Performance Enhancing
- Enables Productivity
- Trustworthy
- Caring
Jason D.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Development, Integration, and Administration
Submitted Aug 2022
Great Product with responsive teams
Likeliness to Recommend
What differentiates Addigy from other similar products?
Their responsiveness as a vendor, fastest I've ever worked with
What is your favorite aspect of this product?
The seemless integration to products such as autotask and itglue
What do you dislike most about this product?
some redundant systems, otherwise laid out cleanly
What recommendations would you give to someone considering this product?
Establish yourself in the community and take full advantage of what Addigy has to offer
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
- Role: Information Technology
- Industry: Other
- Involvement: IT Development, Integration, and Administration
Submitted Aug 2022
Constantly evolving modern MDM solution
Likeliness to Recommend
Pros
- Continually Improving Product
- Trustworthy
- Efficient Service
- Effective Service
