What is Adobe Campaign?
See the whole customer journey on a single screen. With Adobe Campaign, you can use rich customer data to create, coordinate, and deliver dynamic campaigns that customers actually want — through email, mobile, offline channels, and more.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
88 Likeliness to Recommend
98 Plan to Renew
85 Satisfaction of Cost Relative to Value
2
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+93 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Adobe Campaign?
Pros
- Trustworthy
- Inspires Innovation
- Reliable
- Appreciates Incumbent Status
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Email Delivery
Text Messaging
Campaign Management
Segmentation
Basic Reporting and Analytics
Auto-Responders
Email Templates
Dynamic Content
A/B Testing
Content Authoring
Surveys and Polling
Vendor Capability Ratings
Quality of Features
Business Value Created
Breadth of Features
Usability and Intuitiveness
Ease of IT Administration
Ease of Implementation
Ease of Data Integration
Product Strategy and Rate of Improvement
Availability and Quality of Training
Vendor Support
Ease of Customization
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Adobe Campaign Reviews
Xavier P.
- Role: Industry Specific Role
- Industry: Media
- Involvement: End User of Application
Submitted Jun 2022
Excellent and convenient e-mail marketing tool
Likeliness to Recommend
What differentiates Adobe Campaign from other similar products?
It ranks among the greatest marketing platform tools. With only one click, one can quickly customize the email to suit their needs and distribute it to a million subscribers. The classic version of Adobe Campaign is adaptable to multiple platforms and can be readily customized to meet requirements. It's one of the best tools for product promotion now on the market.
What is your favorite aspect of this product?
We can hyper-segment consumers and target them more precisely using workflows and a variety of parameters. Additionally, we can quickly create our content blocks, look for them, and apply them to our email designs. Sending transactional and business emails is another use for it. Additionally, by making it possible to identify customers and connect directly, it facilitates the management of marketing or advertising initiatives.
What do you dislike most about this product?
Sometimes the natural spaces that we put to the display part of the email's source and HTML content don't appear. After numerous changes, the activities occasionally get deleted. If we don't halt the workflow, we can restart from a moderate activity. Despite being in the same time zone, there was ineffective support at inconvenient hours. There is a significant learning curve.
What recommendations would you give to someone considering this product?
The dashboard in Adobe Campaign is incredibly user-friendly and has a customization feature, allowing us to personalize it whatever we choose. Data from my email marketing efforts may be analyzed. They offer very versatile custom integration. Gaining quality leads and raising our engagement rate are both benefits.
Pros
- Helps Innovate
- Unique Features
- Efficient Service
- Inspires Innovation
Agnes P.
- Role: Sales Marketing
- Industry: Technology
- Involvement: End User of Application
Submitted Jun 2022
Best for cross-channel marketing automation
Likeliness to Recommend
What differentiates Adobe Campaign from other similar products?
For us, the depth of accuracy that can be accomplished in our workflows only because of Adobe Campaign has been a significant enhancement allowing us to achieve more by making little effort. When we made use of its email tracking feature this had wowed us by enabling us to gain in-depth insights into exceptional views.
What is your favorite aspect of this product?
Adobe Campaign is excellent cross-channel marketing that is just one platform that provides campaign tracking, mailings, email reporting, deal management, as well as multilingual email support, allowing users to customize and modify email content according to their interests. Its fantastic reporting has aided us in gaining the support of our stakeholders by demonstrating our effectiveness and allowing us to handle all of our marketing initiatives through the portal.
What do you dislike most about this product?
I am not sure if this is a disadvantage or a benefit: we may have to be a little technical to properly grasp the system and make the most of it to accomplish incredible results, but I'm also unsure if this complexity was added for our security and to make the system work better then others.
What recommendations would you give to someone considering this product?
Thanks to its Adobe Analytics connectivity and usability, Adobe customers can simply execute cross-channel reporting, campaign monitoring, email reporting, deal management, and comprehend post-click attribution by making use of Adobe Campaign Analytics and its other sophisticated capabilities.
Pros
- Continually Improving Product
- Reliable
- Performance Enhancing
- Trustworthy
Juliane S.
- Role: Operations
- Industry: Telecommunications
- Involvement: End User of Application
Submitted Jun 2022
Sophisticated email marketing technology
Likeliness to Recommend
What differentiates Adobe Campaign from other similar products?
Adobe Campaign has done an excellent job of making our customer's journeys and experiences memorable. Isn't it amazing that we can now create, coordinate, and distribute interactive campaigns with Adobe Campaign via email, mobile devices, and offline methods? Email management, cross-channel marketing, personalization, and targeting leads can all be done with this system in a friendly manner.
What is your favorite aspect of this product?
Well, when it comes to email automation, distribution, and reporting we were amazed to see its performance. In order to evaluate the efficiency of our messages and decide which email campaigns generated the greatest lift we only trust. Adobe Campaign has a lot of useful features that make users think about email marketing performance and how to improve it.
What do you dislike most about this product?
Well, if I evaluate this system, I suppose I will come up with only one negative aspect of it, which is its terrible and unresponsive customer service unit. Whenever we have submitted a ticket, we have received a reply after two days and there is also no phone help.
What recommendations would you give to someone considering this product?
Overall, the Adobe Campaign Email Monitoring software has proven to be really valuable to us, and I feel it will be similarly beneficial to other businesses. Managing all of the leads and emailing both are simple, and nurturing those leads has proven to be quite beneficial to our company.
Pros
- Unique Features
- Efficient Service
- Effective Service
- Acts with Integrity