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Adobe Campaign Logo
Adobe Campaign Logo
Adobe Systems

Adobe Campaign

Composite Score
8.5 /10
CX Score
8.8 /10
Adobe Campaign
8.5 /10

What is Adobe Campaign?

See the whole customer journey on a single screen. With Adobe Campaign, you can use rich customer data to create, coordinate, and deliver dynamic campaigns that customers actually want — through email, mobile, offline channels, and more.

Company Details


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Awards & Recognition

Adobe Campaign won the following awards in the Email Marketing category

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Adobe Campaign Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Adobe Campaign.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

88 Likeliness to Recommend

98 Plan to Renew

85 Satisfaction of Cost Relative to Value

2
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Adobe Campaign?

0% Negative
4% Neutral
96% Positive

Pros

  • Trustworthy
  • Inspires Innovation
  • Reliable
  • Appreciates Incumbent Status

Feature Ratings

Average 84

Email Delivery

90

Text Messaging

89

Campaign Management

87

Segmentation

87

Basic Reporting and Analytics

84

Auto-Responders

84

Email Templates

83

Dynamic Content

83

A/B Testing

83

Content Authoring

82

Surveys and Polling

82

Vendor Capability Ratings

Average 83

Quality of Features

87

Business Value Created

87

Breadth of Features

87

Usability and Intuitiveness

84

Ease of IT Administration

83

Ease of Implementation

83

Ease of Data Integration

82

Product Strategy and Rate of Improvement

81

Availability and Quality of Training

80

Vendor Support

80

Ease of Customization

78

Adobe Campaign Reviews

Joyce B.

  • Role: Sales Marketing
  • Industry: Technology
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted May 2022

The best marketing automation software out there.

Likeliness to Recommend

6 /10

What differentiates Adobe Campaign from other similar products?

To our relief, we have purchased an Adobe Campaign license, which has solved a slew of issues, including automating our regular campaigns, controlling end-to-end all of our marketing campaigns using adobe campaign, and increasing customer trust in the brand. The personalization and customer journeys of such a broad database, which spans countries, languages, and nearly all demographic data points, provided a solution for us. We were able to design a user experience that would lead them on a path of engagement.

What is your favorite aspect of this product?

Sharing information in a basic and straightforward manner is the best strategy to promote your material. It has an easy-to-use UI. Using this tool, you may develop and manage a unique customer experience by entirely customizing your campaigns. Processing a big amount of data.

What do you dislike most about this product?

Syntax highlighting in the source editor may be improved if there were no line numbers or word wrap. We've discovered certain difficulties with usability that we're unable to fix, and their email-based technical support system is virtually nonexistent.

What recommendations would you give to someone considering this product?

Good business with solid goals and a solid foundation to back them up. Because Adobe is the finest in the business at what it does, the corporation relies on it constantly. As a tool for marketing communication as well as analytics to maintain and grow user engagement, it delivers great results on every level. It aids in the expansion of your customer base. It's a great tool for creating landing pages because it offers a variety of pre-made templates. It's quite beneficial.

Pros

  • Reliable
  • Trustworthy
  • Efficient Service
  • Caring

Samantha W.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted May 2022

Highly performant marketing automation tool

Likeliness to Recommend

9 /10

What differentiates Adobe Campaign from other similar products?

It's a powerful automation tool, and it's undoubtedly the best solution for B2-B companies, and the point that differentiates it from others is that we can also use it for email marketing across the board. It is easy to accomplish any task with this as well as the team is also supportive to assist us in setting up automation and ensuring delivery.

What is your favorite aspect of this product?

From the perspective of compatibility, flexibility, simplicity of integration, value, friendliness, and automation Adobe Campaign is the best in highly performant in each way. It offers almost limitless customization for establishing rules and events to target leads, prospects, and customers based on their activity, personalities, ethnicities, and stage in the buyer's journey. There are also comprehensive analytics and reporting capabilities that make my job a lot easier.

What do you dislike most about this product?

Poor implementation; linkages between sections were broken, and advanced segmentation is not working properly. It requires skilled developers to fully utilize its functionality and learning it might be tough for new users. I don't think Google Analytics is very user-friendly. It is a difficult instrument to work with.

What recommendations would you give to someone considering this product?

I trust Adobe Campaign so confidently that I can advise anyone to come there and see its potential, how it frees employees from mundane activities and how it boosts productivity. Adobe Campaign provides flexible features, functionality, and capabilities to assist any company run successful email marketing campaigns so they can boost their sales and revenues.

Pros

  • Helps Innovate
  • Performance Enhancing
  • Enables Productivity
  • Trustworthy

Thomas D.

  • Role: Finance
  • Industry: Manufacturing
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted May 2022

Awesome email marketing management tool

Likeliness to Recommend

10 /10

What differentiates Adobe Campaign from other similar products?

They offer a wide selection of email layouts and themes, but it's their automation and analytics that they shine at. Adobe Campaign offers an enterprise-level consumer interaction platform at a fraction of the cost. Instead of wasting time and energy taming the technology underlying it, Adobe Campaign helps us focus on what matters most to us.

What is your favorite aspect of this product?

Adobe Campaign is an excellent option and we chose it because we were facing major integration issues with our eCommerce platform. It is fantastic not only for marketing automation but also best to enhance sales or to save money on email technology without losing features. We are readily able to quickly set up a large number of automation with this platform.

What do you dislike most about this product?

The only drawback is that users may need to be a little technologically proficient to fully grasp the program to make the most of it for optimal outcomes. When creating complex workflows, Adobe Campaign frequently breaks it is not good because most of the functions need to be reperformed.

What recommendations would you give to someone considering this product?

Every organization has different needs and works with distinctive business strategies. The tool that can easily line up with their model is the best and ideal and I found Adobe Campaign amazingly awesome in this way because it is adjustable and scalable and can be modified to meet any company's needs.

Pros

  • Helps Innovate
  • Performance Enhancing
  • Enables Productivity
  • Trustworthy

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