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Adobe Campaign Logo
Adobe Campaign Logo
Adobe Systems

Adobe Campaign

Composite Score
8.5 /10
CX Score
8.8 /10
Adobe Campaign
8.5 /10

What is Adobe Campaign?

See the whole customer journey on a single screen. With Adobe Campaign, you can use rich customer data to create, coordinate, and deliver dynamic campaigns that customers actually want — through email, mobile, offline channels, and more.

Company Details


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Awards & Recognition

Adobe Campaign won the following awards in the Email Marketing category

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Adobe Campaign Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Adobe Campaign.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

88 Likeliness to Recommend

98 Plan to Renew

85 Satisfaction of Cost Relative to Value

2
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Adobe Campaign?

0% Negative
4% Neutral
96% Positive

Pros

  • Trustworthy
  • Inspires Innovation
  • Reliable
  • Appreciates Incumbent Status

Feature Ratings

Average 84

Email Delivery

90

Text Messaging

89

Campaign Management

87

Segmentation

87

Basic Reporting and Analytics

84

Auto-Responders

84

Email Templates

83

Dynamic Content

83

A/B Testing

83

Content Authoring

82

Surveys and Polling

82

Vendor Capability Ratings

Average 83

Quality of Features

87

Business Value Created

87

Breadth of Features

87

Usability and Intuitiveness

84

Ease of IT Administration

83

Ease of Implementation

83

Ease of Data Integration

82

Product Strategy and Rate of Improvement

81

Availability and Quality of Training

80

Vendor Support

80

Ease of Customization

78

Adobe Campaign Reviews

Laura M.

  • Role: Sales Marketing
  • Industry: Retail
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Aug 2021

An indispensable marketing ally.

Likeliness to Recommend

8 /10

What differentiates Adobe Campaign from other similar products?

Active user community, solid consulting, recognition and reliability of the service, constant innovation, better revenue growth strategies, it leverages multiple marketing channels, impact and conversion analysis. Campaign automation in social networks is also a strength.

What is your favorite aspect of this product?

It has been an excellent help for profile segmentation, emailing, behavioral setup, SMS, among other beneficial marketing activities, making lead generation and lead growth easier. I find the workflow setup easier with Adobe Campaign than with other tools I have tried, and it is based on the criteria we provide. In general terms, it is perfect for making professional and above all customizable emails which can be adapted to creative needs, internal coding, work with agencies or partners. It manages very well the particular offers for clients, and the control panel offers tracking, it has everything you need.

What do you dislike most about this product?

I don't have frequent problems, however the trigger campaigns are not intuitive.

What recommendations would you give to someone considering this product?

If you are familiar with other Adobe products, this is perfect. And well, if you're not it's not a problem either, it doesn't require much training to use it, however having other Adobe tools makes this marketing tool even more efficient and cost effective.

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Trustworthy

Tiana M.

  • Role: Sales Marketing
  • Industry: Retail
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Aug 2021

Fantastic Email Marketing Product

Likeliness to Recommend

9 /10

What differentiates Adobe Campaign from other similar products?

It has great features for organizing email marketing as compared to other similar products in my experience.

What is your favorite aspect of this product?

Launching email marketing campaign is easy using this great platform. We are able to update our customers regularly on changes on our products and new services. The user interface is flexible and easy to learn how it operates.

What do you dislike most about this product?

I have not disliked anything from the operation of this great platform.

What recommendations would you give to someone considering this product?

Email Campaigning can easily be tackled with the use of this great platform in any business enterprise.

Pros

  • Efficient Service
  • Effective Service
  • Inspires Innovation
  • Client Friendly Policies

Maliha S.

  • Role: Consultant
  • Industry: Retail
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jul 2021

features disappoint, data tracking is not easy

Likeliness to Recommend

9 /10

What differentiates Adobe Campaign from other similar products?

It doesn't get stuck very easily

What is your favorite aspect of this product?

I like the UI and the ease of integration

What do you dislike most about this product?

The data tracking is hard

What recommendations would you give to someone considering this product?

Buy it but just as a trial

Pros

  • Reliable
  • Performance Enhancing
  • Inspires Innovation
  • Continually Improving Product

Cons

  • Commodity Features

Most Popular Adobe Campaign Comparisons

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