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Adobe Connect Logo
Adobe Connect Logo
Adobe Systems

Adobe Connect

Composite Score
8.8 /10
CX Score
9.1 /10
Category
Adobe Connect
8.8 /10

What is Adobe Connect?

Adobe Connect web conferencing software service offers immersive online meeting experiences for collaboration, virtual classrooms and large scale webinars.

Company Details


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Awards & Recognition

Adobe Connect won the following awards in the Web and Video Conferencing - Enterprise category

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Adobe Connect Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Adobe Connect.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

87 Likeliness to Recommend

96 Plan to Renew

1
Since last award

85 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Adobe Connect?

4% Negative
4% Neutral
92% Positive

Pros

  • Respectful
  • Fair
  • Caring
  • Acts with Integrity

Feature Ratings

Average 84

Audio Conferencing VoIP

85

Instant Messaging

85

Video Conferencing

85

Audio Conferencing Call in Bridge

84

File Transfer

84

Audio Controls

84

Facilitator Functions

84

Keyboard Mouse Control

83

Application Share

83

Virtual Whiteboard

82

Screen Share

82

Vendor Capability Ratings

Average 82

Quality of Features

84

Usability and Intuitiveness

84

Ease of Customization

83

Ease of Implementation

83

Ease of IT Administration

83

Business Value Created

83

Breadth of Features

82

Product Strategy and Rate of Improvement

82

Ease of Data Integration

82

Availability and Quality of Training

82

Vendor Support

81

Adobe Connect Reviews

Destiny H.

  • Role: Sales Marketing
  • Industry: Telecommunications
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted May 2023

Collaborate with Adobe Connect

Likeliness to Recommend

8 /10

What differentiates Adobe Connect from other similar products?

While Adobe has many competitors, adobe offers better video quality compared to others. Adobe Connect has meeting rooms and seminar rooms depending on the audience and event which allows more capacity of individuals compared to others.

What is your favorite aspect of this product?

My favorite aspect is the breakout rooms. This allows a sense of privacy when completing work or private meetings. It's also a great way for team collaboration in group activities.

What do you dislike most about this product?

It's not as user-friendly for people who aren't tech-savvy.

What recommendations would you give to someone considering this product?

If you're looking for a virtual environment to conduct meetings, or training with a customizable layout including interactive boards, chat features, and breakout rooms with complete host control then this is for you. To top it off, you can use your mobile device for quick meetings.

Pros

  • Continually Improving Product
  • Caring
  • Respectful
  • Security Protects

Gustavo F.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted May 2023

I enjoy working with Adobe Connect

Likeliness to Recommend

10 /10

What differentiates Adobe Connect from other similar products?

This program is by far one of the best tools we have in our hands to bring together a large number of people and company employees to create the best and most effective videoconferences or web training, this program has really excellent audiovisual quality. Since its image is in HD format and the audio allows us to perfectly listen to each of the participants when it is their turn to speak, there are also a couple of tools that increase the integration of each of the classes.

What is your favorite aspect of this product?

Adobe Connect presents us with an options bar at the beginning that allows us to find each of the best functions that we can implement in each of the seminars that we carry out through this medium, and on the other hand, this software stands out a lot for its quality. of customization that we can implement in each section, that is to say that this program is really nice to apply in my work area, other of the activities that we effectively carry out through this means is the meeting with several of the clients and departments of the company.

What do you dislike most about this product?

One of the things that annoys me about this program is that it does not have an option that allows me to speak directly with a single user in the middle of a conference, that is, I have to wait for the seminar to finish with all the employees to be able to specifically address them. each of them through a direct chat with them.

What recommendations would you give to someone considering this product?

It is a long time that I have been applying this program in my work area and it is a pleasure every time I run it to see its great visual quality and functionality to meet with a specific group of people to carry out seminars or other types of totally personalized activities. I recommend Adobe Connect because of the effectiveness it has in each meeting.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

David M.

  • Role: Industry Specific Role
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Apr 2023

Adobe Connect Solved Our Organizations Problems.

Likeliness to Recommend

9 /10

What differentiates Adobe Connect from other similar products?

We use Adobe Connect to develop eLearning modules and move them over to our LMS.

What is your favorite aspect of this product?

Provides a safe and virtual learning space. Options for content display settings and presentations. Connects learners and Instructors.

What do you dislike most about this product?

It's a magnificent product that's reliable and dependable can't think of any downsides.

What recommendations would you give to someone considering this product?

Great tool to use for wide audience and various engagements.

Pros

  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Enables Productivity

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