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Adobe Connect Logo
Adobe Connect Logo
Adobe Systems

Adobe Connect

Composite Score
8.8 /10
CX Score
9.1 /10
Category
Adobe Connect
8.8 /10

What is Adobe Connect?

Adobe Connect web conferencing software service offers immersive online meeting experiences for collaboration, virtual classrooms and large scale webinars.

Company Details


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Awards & Recognition

Adobe Connect won the following awards in the Web and Video Conferencing - Enterprise category

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Adobe Connect Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Adobe Connect.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

87 Likeliness to Recommend

96 Plan to Renew

1
Since last award

85 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Adobe Connect?

4% Negative
4% Neutral
92% Positive

Pros

  • Respectful
  • Fair
  • Caring
  • Acts with Integrity

Feature Ratings

Average 84

Audio Conferencing VoIP

85

Instant Messaging

85

Video Conferencing

85

Audio Conferencing Call in Bridge

84

File Transfer

84

Audio Controls

84

Facilitator Functions

84

Keyboard Mouse Control

83

Application Share

83

Virtual Whiteboard

82

Screen Share

82

Vendor Capability Ratings

Average 82

Quality of Features

84

Usability and Intuitiveness

84

Ease of Customization

83

Ease of Implementation

83

Ease of IT Administration

83

Business Value Created

83

Breadth of Features

82

Product Strategy and Rate of Improvement

82

Ease of Data Integration

82

Availability and Quality of Training

82

Vendor Support

81

Adobe Connect Reviews

Sudhanshu M.

  • Role: Information Technology
  • Industry: Engineering
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Jan 2023

Easy to jse

Likeliness to Recommend

10 /10

What differentiates Adobe Connect from other similar products?

Easy to ise

What is your favorite aspect of this product?

Amazing product

What do you dislike most about this product?

Nothing so far

What recommendations would you give to someone considering this product?

Easy to use

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Fakhri M.

  • Role: Industry Specific Role
  • Industry: Healthcare
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jan 2023

Pricey and not too easy to use, but very powerful.

Likeliness to Recommend

7 /10

What differentiates Adobe Connect from other similar products?

Adobe Connect offers a range of features and capabilities that set it apart from other similar products. These include its ability to host large-scale virtual meetings with up to 500 participants, its intuitive user interface, its robust security features, its integration with Adobe Creative Cloud applications, and its support for multiple languages. Additionally, Adobe Connect provides powerful analytics tools to help users measure the success of their virtual meetings

What is your favorite aspect of this product?

My favorite aspect of Adobe Connect is its versatility. It can be used for a variety of purposes, from webinars and online meetings to virtual classrooms and training sessions. It also has a wide range of features that make it easy to customize the experience for each user

What do you dislike most about this product?

I dislike the fact that Adobe Connect can be difficult to navigate and understand, especially for those who are not familiar with the platform. Additionally, I find that the audio and video quality can be unreliable at times.

What recommendations would you give to someone considering this product?

I would recommend Adobe Connect with caution, as it can be expensive and complex to set up. Additionally, the user interface may not be intuitive for some users, so there may be a learning curve involved. However, if you are looking for a powerful web conferencing solution that offers features such as screen sharing, video conferencing, and file sharing, then Adobe Connect is worth considering.

Pros

  • Effective Service
  • Inspires Innovation
  • Saves Time
  • Security Protects

Cons

  • Less Generous
  • Vendor Friendly Policies
  • Less Fair

Sonakshi M.

  • Role: Public Sector
  • Industry: Manufacturing
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Dec 2022

"Revolutionizing Education Through Mobility"

Likeliness to Recommend

10 /10

What differentiates Adobe Connect from other similar products?

The platform also provides access to a library of Adobe Connect content such as presentations, webcasts, and recordings which can be accessed from anywhere with an internet connection. Moreover, the software is highly secure and reliable with end-to-end encryption, data centers across the world and further security measures that protect user data from unauthorized access. All these features make Adobe Connect an innovative and reliable mobile learning solution.

What is your favorite aspect of this product?

The software allows you to design an interactive syllabus, track student progress and give feedback for assignments in real-time. Furthermore, Adobe Connect enables users to access the library of content such as presentations, webcasts, and recordings from anywhere with an internet connection. This makes Adobe Connect a comprehensive mobile learning solution for businesses seeking to increase employee productivity remotely.

What do you dislike most about this product?

The absence of a dial-in service in Adobe Connect is one issue I've observed, which may make it difficult for customers who primarily rely on VOIP to join online meetings. Further complicating the procedure, you cannot even invite folks who do not have an Adobe account.

What recommendations would you give to someone considering this product?

If you are looking for a comprehensive mobile learning solution that enables users to collaborate in real time, Adobe Connect is an excellent choice. I would recommend setting aside time to learn and explore the platform's features in order to maximize its potential, as it can be quite complex and difficult to use at first.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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