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Adobe Connect Logo
Adobe Connect Logo
Adobe Systems

Adobe Connect

Composite Score
8.8 /10
CX Score
9.1 /10
Category
Adobe Connect
8.8 /10

What is Adobe Connect?

Adobe Connect web conferencing software service offers immersive online meeting experiences for collaboration, virtual classrooms and large scale webinars.

Company Details


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Awards & Recognition

Adobe Connect won the following awards in the Web and Video Conferencing - Enterprise category

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Adobe Connect Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Adobe Connect.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

87 Likeliness to Recommend

96 Plan to Renew

1
Since last award

85 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Adobe Connect?

4% Negative
4% Neutral
92% Positive

Pros

  • Respectful
  • Fair
  • Caring
  • Acts with Integrity

Feature Ratings

Average 84

Audio Conferencing VoIP

85

Instant Messaging

85

Video Conferencing

85

Audio Conferencing Call in Bridge

84

File Transfer

84

Audio Controls

84

Facilitator Functions

84

Keyboard Mouse Control

83

Application Share

83

Virtual Whiteboard

82

Screen Share

82

Vendor Capability Ratings

Average 82

Quality of Features

84

Usability and Intuitiveness

84

Ease of Customization

83

Ease of Implementation

83

Ease of IT Administration

83

Business Value Created

83

Breadth of Features

82

Product Strategy and Rate of Improvement

82

Ease of Data Integration

82

Availability and Quality of Training

82

Vendor Support

81

Adobe Connect Reviews

Luis A.

  • Role: Human Resources
  • Industry: Other
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Feb 2022

Adobe Connect connects us to success

Likeliness to Recommend

9 /10

What differentiates Adobe Connect from other similar products?

Adobe Connect as a tool brings us closer to being able to provide a better experience to all our customers. It was demonstrated that the application is very effective at the time of performing actions that require effective feedback. It allowed us to transfer documents and communicate among all users by uploading files such as images and videos.

What is your favorite aspect of this product?

Within this system we can not only transfer files and documents but also create surveys that can be answered online, activate video calls between users and professionals with clients and also make extended real-time conferences. Adobe Connect contains almost the same features of Adobe flash allowing us to develop real applications with command that push us to advance technologically and to undertake new ideas.

What do you dislike most about this product?

The application is an incredible ally for many micro-entrepreneurs, but it needs to make some changes and updates such as making it easier to obtain registration and Adobe license codes. It requires that all participants stay connected when the application is in prolonged use and not throw an error and to upload images with the highest quality.

What recommendations would you give to someone considering this product?

Make updates to its interface so that the tools can be used more easily. It is required to be compatible with other types of files because if they are uploaded they remain in error or the characteristics of the work are not configured and to be able to obtain a certified personnel online to be able to clarify doubts about such behaviors.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Performance Enhancing
  • Enables Productivity

Marcos B.

  • Role: Information Technology
  • Industry: Education
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Feb 2022

Really amazing product.

Likeliness to Recommend

10 /10

What differentiates Adobe Connect from other similar products?

Adobe Connect is the best tool to delivery classes that i've ever seen, you are able to configure you meeting layout according to your preferences.

What is your favorite aspect of this product?

The easy way to personalize the classes and pod is amazing.

What do you dislike most about this product?

Somo stability and connectivity problems, mainly in some countries from south america.

What recommendations would you give to someone considering this product?

If you need a product to delivery trainings and classes go ahead with Adobe Connect.

Pros

  • Performance Enhancing
  • Enables Productivity
  • Unique Features
  • Efficient Service

Alyssa G.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Feb 2022

Connect with ease through Adobe Connect

Likeliness to Recommend

8 /10

What differentiates Adobe Connect from other similar products?

The software has very flexible and instinctive features which frequently provide us with the best possible solutions to our problems. Meetings can be organized in HD quality. It simply has uncountable benefits and opportunities.

What is your favorite aspect of this product?

It aids in reaching the targeted audience without the restrictions of physical barriers or boundaries. Face-to-face meetings can be conducted. It entertains the ability to format visual aesthetics of the room or to add any desired wallpaper etc.

What do you dislike most about this product?

The best thing about Adobe Connect is the ability to pre-load content by using it which is a rare feature. It provides me with the features and attributes that provide me with solutions for all my problems. Only if the customer care service could be a bit quicker and more responsive, everything else is just perfect.

What recommendations would you give to someone considering this product?

I approve of the use of this application. For all the companies/organizations with hybrid teams of remote and on-site workers, this software connects them in real-time enhancing not only their productivity but also saving plenty of their time.

Pros

  • Enables Productivity
  • Efficient Service
  • Respectful
  • Appreciates Incumbent Status

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