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Adobe Connect Logo
Adobe Connect Logo
Adobe Systems

Adobe Connect

Composite Score
8.8 /10
CX Score
9.1 /10
Category
Adobe Connect
8.8 /10

What is Adobe Connect?

Adobe Connect web conferencing software service offers immersive online meeting experiences for collaboration, virtual classrooms and large scale webinars.

Company Details


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Awards & Recognition

Adobe Connect won the following awards in the Web and Video Conferencing - Enterprise category

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Adobe Connect Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Adobe Connect.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

87 Likeliness to Recommend

96 Plan to Renew

1
Since last award

85 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Adobe Connect?

4% Negative
4% Neutral
92% Positive

Pros

  • Respectful
  • Fair
  • Caring
  • Acts with Integrity

Feature Ratings

Average 84

Audio Conferencing VoIP

85

Instant Messaging

85

Video Conferencing

85

Audio Conferencing Call in Bridge

84

File Transfer

84

Audio Controls

84

Facilitator Functions

84

Keyboard Mouse Control

83

Application Share

83

Virtual Whiteboard

82

Screen Share

82

Vendor Capability Ratings

Average 82

Quality of Features

84

Usability and Intuitiveness

84

Ease of Customization

83

Ease of Implementation

83

Ease of IT Administration

83

Business Value Created

83

Breadth of Features

82

Product Strategy and Rate of Improvement

82

Ease of Data Integration

82

Availability and Quality of Training

82

Vendor Support

81

Adobe Connect Reviews

Rohit P.

  • Role: Operations
  • Industry: Energy
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Nov 2022

Nice Product to have in your bucket List

Likeliness to Recommend

9 /10

What differentiates Adobe Connect from other similar products?

Adobe Connect allows private meeting rooms which enable highly classified meetings to be held with complete security.

What is your favorite aspect of this product?

GUI Is great Easy to Integrate Value for money

What do you dislike most about this product?

Nothing as such.

What recommendations would you give to someone considering this product?

Go for it guys!!!

Pros

  • Helps Innovate
  • Unique Features
  • Efficient Service
  • Client Friendly Policies

Sanjana L.

  • Role: Sales Marketing
  • Industry: Healthcare
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jan 2022

Pricey but Good features

Likeliness to Recommend

9 /10

What differentiates Adobe Connect from other similar products?

GUI is great and hosting features are excellent.

What is your favorite aspect of this product?

GUI is simple, Hosting features are excellent, Safety is good.

What do you dislike most about this product?

Bit pricey.

What recommendations would you give to someone considering this product?

Great platform for connecting with peers.

Pros

  • Helps Innovate
  • Reliable
  • Efficient Service
  • Saves Time

Katie T.

  • Role: Sales Marketing
  • Industry: Manufacturing
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jan 2022

Agile communication and collaboration tool

Likeliness to Recommend

8 /10

What differentiates Adobe Connect from other similar products?

Adobe Connect offers the opportunity to have the most efficient communication solutions for the company, using the most innovative technologies of video conferencing, integrated voice conferencing, shared desktop, chat and others. The integration of all the communication mechanisms of Adobe Connect has generated a comfortable and productive experience in our company. Implementing Adobe Connect saves time and speeds up the decision-making process.

What is your favorite aspect of this product?

Setting up communication rooms is a breeze with the wide variety of templates it features and theme-adaptable visual customization. Provides the useful option to create and share data and information with topic-specific chats. It allows communication in real time, regardless of where they are in the world. Meetings can be held with the utmost security and privacy. Provides the option to customize access control and control who is allowed to post.

What do you dislike most about this product?

Initial setup could be easier. Although it is easy to use, it needs a bit of training to get the hang of its features and updating can be tricky at times.

What recommendations would you give to someone considering this product?

I recommend implementing this platform which is very easy to use and has many excellent management tools that provide greater communication capabilities.

Pros

  • Caring
  • Altruistic
  • Generous Negotitation
  • Transparent

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