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Adobe Connect Logo
Adobe Connect Logo
Adobe Systems

Adobe Connect

Composite Score
8.8 /10
CX Score
9.1 /10
Category
Adobe Connect
8.8 /10

What is Adobe Connect?

Adobe Connect web conferencing software service offers immersive online meeting experiences for collaboration, virtual classrooms and large scale webinars.

Company Details


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Awards & Recognition

Adobe Connect won the following awards in the Web and Video Conferencing - Enterprise category

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Adobe Connect Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Adobe Connect.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

87 Likeliness to Recommend

96 Plan to Renew

1
Since last award

85 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Adobe Connect?

4% Negative
4% Neutral
92% Positive

Pros

  • Respectful
  • Fair
  • Caring
  • Acts with Integrity

Feature Ratings

Average 84

Audio Conferencing VoIP

85

Instant Messaging

85

Video Conferencing

85

Audio Conferencing Call in Bridge

84

File Transfer

84

Audio Controls

84

Facilitator Functions

84

Keyboard Mouse Control

83

Application Share

83

Virtual Whiteboard

82

Screen Share

82

Vendor Capability Ratings

Average 82

Quality of Features

84

Usability and Intuitiveness

84

Ease of Customization

83

Ease of Implementation

83

Ease of IT Administration

83

Business Value Created

83

Breadth of Features

82

Product Strategy and Rate of Improvement

82

Ease of Data Integration

82

Availability and Quality of Training

82

Vendor Support

81

Adobe Connect Reviews

Jordan R.

  • Role: Sales Marketing
  • Industry: Other
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Feb 2021

Fantastic product for organizing meeting

Likeliness to Recommend

10 /10

What differentiates Adobe Connect from other similar products?

This product is very effective in organizing online meeting.

What is your favorite aspect of this product?

It ensures there is face to face online meeting without any delay. It connects firmly without any breakdowns.

What do you dislike most about this product?

I have not disliked anything from this great product since I started using it in our organization.

What recommendations would you give to someone considering this product?

Adobe Connect ensures online meeting are effective and very productive and I totally recommend.

Pros

  • Inspires Innovation
  • Client Friendly Policies
  • Fair
  • Client's Interest First

Aryan V.

  • Role: Information Technology
  • Industry: Education
  • Involvement: Initial Implementation
Validated Review
Verified Reviewer

Submitted Jan 2021

Excellent product but at a cost

Likeliness to Recommend

7 /10

What differentiates Adobe Connect from other similar products?

It has a remote Collaborative feature that no other product has.

What is your favorite aspect of this product?

Its remote collaborative feature makes it really easy to organize webinars and seminars with multiple hosts.

What do you dislike most about this product?

It's cost and no regular updates.

What recommendations would you give to someone considering this product?

Try other Softwares for free or trial periods before considering Adobe Connect.

Pros

  • Effective Service
  • Efficient Service
  • Fair
  • Inspires Innovation

Cons

  • Commodity Features
  • Less Reliable
  • Vendor Friendly Policies

Tauseef S.

  • Role: Student Academic
  • Industry: Engineering
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Jan 2021

Great features, but complex to use.

Likeliness to Recommend

9 /10

What differentiates Adobe Connect from other similar products?

The amount of features i got with adobe connect is far better than any other similar product. you can save a template for future use. the recording feature is best i found in any meeting application.

What is your favorite aspect of this product?

The interface was quite easy to use. Ability to use third party add-ins. The ability to customize your screen layouts.

What do you dislike most about this product?

There were some connectivity drops, only worked well with decent bandwidths. very complex to use, sometimes i wasted hours to find a simple feature. Pricing is expensive relative to other similar application.

What recommendations would you give to someone considering this product?

If you are fond of features in a meeting application definitely go for this application. if you are not a tech geek you will find this app a bit difficult to use. All in all a great application for meetings

Pros

  • Reliable
  • Effective Service
  • Saves Time
  • Altruistic

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