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Adobe Connect Logo
Adobe Connect Logo
Adobe Systems

Adobe Connect

Composite Score
8.8 /10
CX Score
9.1 /10
Category
Adobe Connect
8.8 /10

What is Adobe Connect?

Adobe Connect web conferencing software service offers immersive online meeting experiences for collaboration, virtual classrooms and large scale webinars.

Company Details


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Awards & Recognition

Adobe Connect won the following awards in the Web and Video Conferencing - Enterprise category

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Adobe Connect Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Adobe Connect.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

86 Likeliness to Recommend

95 Plan to Renew

84 Satisfaction of Cost Relative to Value

Up 1
Since last award


Emotional Footprint Overview

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Emotional Footprint Overview

Product Experience:
91%
Negotiation and Contract:
91%
Conflict Resolution:
93%
Strategy & Innovation:
92%
Service Experience:
93%

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Adobe Connect?

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4% Negative
4% Neutral
92% Positive

Pros

  • Respectful
  • Caring
  • Helps Innovate
  • Performance Enhancing

Feature Ratings

Average 84

Video Conferencing

86

Instant Messaging

86

Audio Conferencing VoIP

85

File Transfer

85

Audio Conferencing Call in Bridge

84

Facilitator Functions

84

Application Share

83

Audio Controls

83

Keyboard Mouse Control

83

Screen Share

83

Virtual Whiteboard

83

Vendor Capability Ratings

Average 82

Quality of Features

84

Ease of Customization

83

Usability and Intuitiveness

83

Ease of Implementation

83

Product Strategy and Rate of Improvement

83

Ease of IT Administration

82

Business Value Created

82

Breadth of Features

82

Availability and Quality of Training

82

Ease of Data Integration

82

Vendor Support

80

Adobe Connect Reviews

Akiyama T.

  • Role: Information Technology
  • Industry: Finance
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Dec 2020

Show projections and collaborate from anywhere.

Likeliness to Recommend

9 /10

What differentiates Adobe Connect from other similar products?

It is distinguished from other products, due to its excellent functionality to carry out surveys, open questions, show slides, videos, workgroup rooms and activities, the connection capacity is in real time, specifically through audio only.

What is your favorite aspect of this product?

It is a tool that is motivating for the organization used to: Preparation, development and execution of work activities or tasks. Faculty to make the training meeting rooms directly and with touches of the theme to be exposed It offers a container in meeting rooms with data to share documents, videos, chat, surveys, among others. It has an interface panel that is very useful for navigating while in the meeting, since it only shows what the audience sees Extract meeting documents, presentations, and videos on the go.

What do you dislike most about this product?

Although it is not such an unpleasant action, I consider that the subscription costs and fees are high, it is still aspects that could be improved.

What recommendations would you give to someone considering this product?

I recommend the application for being innovative, interactive and reliable for online conferences, projection of services, for clients on site and from different places.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

alexandra f.

  • Role: Sales Marketing
  • Industry: Recreation
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Dec 2020

Simple to use and efficient

Likeliness to Recommend

7 /10

What differentiates Adobe Connect from other similar products?

It utilises the features you use the most whilst still ensuring that its user friendly and in touch with the current trends

What is your favorite aspect of this product?

The flexibility and ease of use - very easy to train others to use it

What do you dislike most about this product?

nothing - we love it

What recommendations would you give to someone considering this product?

don't shop around - just get it!

Pros

  • Helps Innovate
  • Performance Enhancing
  • Trustworthy
  • Altruistic

Taufik R.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Dec 2020

For presentations and documentation of experiences

Likeliness to Recommend

9 /10

What differentiates Adobe Connect from other similar products?

A favorable and distinctive virtue of this product in relation to others is that it does not require downloading so it is more comfortable, practical and reliable.

What is your favorite aspect of this product?

I like this software for the following reasons: • facilitates training and education activities in one place and in a synchronized way. • It allows to act with excellent reciprocal relationships, pleasant and elegant surroundings with the rest of the participants during the development and development of our presentations. • Useful and practical to record lectures, make lectures, opinions, advice and reports with the rest of the participants. • Facilitates information sharing using brochures, catalogs, and videos on customer specifications, and details. • Allows the option of conducting live surveys among participants.

What do you dislike most about this product?

Sometimes it bothers me when there are connection difficulties, even more so when there is a rush to start.

What recommendations would you give to someone considering this product?

I recommend this software, it makes it easy for organizations to create presentations, conferences and learning and training meetings on significant aspects of activities with work teams and clients from anywhere immediately.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Most Popular Adobe Connect Comparisons

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