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Adobe Connect Logo
Adobe Connect Logo
Adobe Systems

Adobe Connect

Composite Score
8.8 /10
CX Score
9.0 /10
Category
Adobe Connect
8.8 /10

What is Adobe Connect?

Adobe Connect web conferencing software service offers immersive online meeting experiences for collaboration, virtual classrooms and large scale webinars.

Company Details


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Awards & Recognition

Adobe Connect won the following awards in the Web and Video Conferencing - Enterprise category

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Adobe Connect Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Adobe Connect.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

86 Likeliness to Recommend

Down 1
Since last award

95 Plan to Renew

83 Satisfaction of Cost Relative to Value

Down 2
Since last award


Emotional Footprint Overview

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Emotional Footprint Overview

Product Experience:
90%
Negotiation and Contract:
91%
Conflict Resolution:
92%
Strategy & Innovation:
91%
Service Experience:
93%

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Adobe Connect?

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5% Negative
3% Neutral
92% Positive

Pros

  • Respectful
  • Fair
  • Efficient Service
  • Caring

Feature Ratings

Average 84

Video Conferencing

86

Instant Messaging

85

Audio Conferencing VoIP

85

File Transfer

85

Audio Conferencing Call in Bridge

84

Facilitator Functions

84

Audio Controls

83

Application Share

83

Keyboard Mouse Control

83

Virtual Whiteboard

83

Screen Share

83

Vendor Capability Ratings

Average 82

Quality of Features

83

Usability and Intuitiveness

83

Ease of Implementation

83

Ease of Customization

83

Ease of IT Administration

82

Product Strategy and Rate of Improvement

82

Breadth of Features

82

Business Value Created

82

Availability and Quality of Training

81

Ease of Data Integration

81

Vendor Support

80

Adobe Connect Reviews

Walter M.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jul 2020

Connect to meetings easily with Adobe Connect

Likeliness to Recommend

10 /10

What differentiates Adobe Connect from other similar products?

What differentiate Adobe Connect is that it offers a diverse set of features with greater functionality.

What is your favorite aspect of this product?

I like the adaptability and many varieties of layouts it offers.Unlike other platforms,Adobe connects offers more breakout rooms and offers Notes or Q and As during meetings.I love that it is easy to rename the web link so that other invited participants in meetings can have a better sense of direction.

What do you dislike most about this product?

It is costly to buy license but works great as a web conference tool.

What recommendations would you give to someone considering this product?

Best tool for those companies looking forward to collaborate during online events as the software offers all the tools you would require.

Pros

  • Efficient Service
  • Effective Service
  • Helps Innovate
  • Continually Improving Product

Carles P.

  • Role: Human Resources
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Feb 2020

GREAT for online meetings.

Likeliness to Recommend

8 /10

What differentiates Adobe Connect from other similar products?

Since we used Adobe Connect in my work together with my team, it has greatly facilitated the growth of the business and improved the relationship with our customers covering the way we attend to the concerns of those who need it, it has a big difference with other similar products, Because this software makes everything easier, it is a flexible, intuitive platform with powerful features that adapt to our needs and provides us with solutions when we need it, Adobe Connect is currently our favorite and number one option for being the best that exists now in the market, according to our criteria and experience.

What is your favorite aspect of this product?

I love Adobe Connect because it works as a link with the people we need to approach through a screen, with solid communication, creating the best experience for its quality of service, it is an excellent platform that provides great features and functionalities to develop from Videoconferences, online meetings, chats, and much more, sharing information in a secure way thanks to its end-to-end security, it has a pleasant and very easy to use interface, it is flexible and of absolute utility.

What do you dislike most about this product?

Adobe Connect has worked for me in its entirety, without problems, without failures without any inconvenience, because of the efficiency of this tool with advantageous options, it is a positive, powerful software that offers absolutely everything we need when developing online meetings , best of all with simplicity and end-to-end security.

What recommendations would you give to someone considering this product?

Adobe Connect is innovative, flexible and goes hand in hand with its users, very useful to bring a close relationship with customers, partners, colleagues and colleagues anywhere in the world, collaborating to the fullest in our projects and providing benefit to create solutions and Boosting high levels of productivity, I recommend it because it is easy to use and provides incredible solutions, without failures, in general it is lovely.

Pros

  • Continually Improving Product
  • Unique Features
  • Efficient Service
  • Inspires Innovation

Hugo Arturo D.

  • Role: Human Resources
  • Industry: Manufacturing
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Sep 2020

excellent product for meeting and productivity reu

Likeliness to Recommend

7 /10

What differentiates Adobe Connect from other similar products?

as all other product for meeting trhough web, this software is more secure than the others

What is your favorite aspect of this product?

the level of security and the stability of the product when running. No communications down

What do you dislike most about this product?

the cost of the product I think it is a liktle expensive

What recommendations would you give to someone considering this product?

If you want to hava productivity reunion at distance and keep the security of your communications, even the cost of the product .. this is the solution

Pros

  • Helps Innovate
  • Performance Enhancing
  • Caring
  • Client Friendly Policies

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