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Adobe Systems

Adobe Document Cloud

Composite Score

8.8 /10

CX Score

9.0 /10

219 Reviews Write a Review

What is Adobe Document Cloud?

With Document Cloud, featuring the all-new Adobe Acrobat DC, get every ounce of potential out of your PDFs from any device. From shared PDF reviews across devices to collecting the most secure e-signatures from right inside your favorite apps, including Microsoft Office.

Company Details

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Awards & Recognition

Adobe Document Cloud won the following awards in the Document Management category

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Adobe Document Cloud Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Adobe Document Cloud.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

87 Likeliness to Recommend

1
Since last award

98 Plan to Renew

1
Since last award

82 Satisfaction of Cost Relative to Value

1
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Adobe Document Cloud?

1% Negative

5% Neutral

94% Positive

Pros

Reliable
Enables Productivity
Performance Enhancing
Acts with Integrity

Feature Ratings

Average 82

Document Sharing

Editor Functions

Document Hosting

Searchability

Security and Access Control

Access Tracking

Publication Workflow

Check Out Check in

Indexing and Classification

Metrics and Reporting

Version Control

Vendor Capability Ratings

Average 81

Quality of Features

Business Value Created

Usability and Intuitiveness

Ease of Implementation

Product Strategy and Rate of Improvement

Breadth of Features

Ease of Data Integration

Availability and Quality of Training

Ease of IT Administration

Vendor Support

Ease of Customization

Adobe Document Cloud Reviews

Parker E.

Role: Sales Marketing
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Dec 2024

Versatile PDF Tools with E-Signature Capabilities.

Likeliness to Recommend

10 /10

What differentiates Adobe Document Cloud from other similar products?

The differentiator is the robust security of the platform. Advanced features include document sanitization, redaction tools and password protection, which further make sure that sensitive information remains in a closed box and is thus highly suitable for business operations working with confidential documents.

What is your favorite aspect of this product?

The flexibility and accessibility of the platform are second to none. Cross-device synchronization allows users to create, edit and access documents on desktops, mobile phones, or web browsers to ensure productivity across various environments: at home, in the office, or on the go.

What do you dislike most about this product?

A drawback is the occasional performance issues, especially with large files or complex tasks. Users have reported slow processing and glitches during resource-intensive operations, which can disrupt workflows and hinder productivity for those with demanding document management needs.

What recommendations would you give to someone considering this product?

If you're considering an Adobe Document Cloud solution, assess precisely what your organization needs today and into the future. Yes, they are feature-rich, robust platforms. However, not every smaller organization with much simpler document requirements necessarily needs an enterprise solution like this, so consider IT resources and costs to implement and maintain one.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Abhishek K.

Role: Information Technology
Industry: Technology
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Nov 2024

On-the-go creative services by Adobe!

Likeliness to Recommend

9 /10

What differentiates Adobe Document Cloud from other similar products?

Adobe Document Cloud lets us use most of the Adobe applications & features online over cloud. Any user with an Adobe id can sign-in Document Cloud home to access the services being offered. Document Cloud lets us try various online services such as export PDF, fill & sign, combine PDFs, organize pages and more. Adobe also provides 2GB cloud storage space on Creative Cloud.

What is your favorite aspect of this product?

Cloud storage is universally accessible & searchable, it can be used to store, find & view files in Creative cloud. Stored files can be accessed from virtually any device.

What do you dislike most about this product?

To get more cloud storage space users will have to purchase Creative cloud subscription which are quite expensive. Most Document Cloud Services require constant internet connectivity as the processing happens over the cloud.

What recommendations would you give to someone considering this product?

Go for it!

Pros

Helps Innovate
Enables Productivity
Appreciates Incumbent Status
Security Protects

Peter S.

Role: Information Technology
Industry: Finance
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Nov 2024

Requires prior knowledge on how to use. Amazing!

Likeliness to Recommend

10 /10

What differentiates Adobe Document Cloud from other similar products?

Adobe Document Cloud main focus is for marketing and customer experience unlike the others whose focus is mainly collaboration.

What is your favorite aspect of this product?

Provides creative apps and services and also access to learning resources.

What do you dislike most about this product?

It is Costly to implement

What recommendations would you give to someone considering this product?

Amazing product for creatives. But ensure you have a broad understanding of the solution first

Pros

Generous Negotitation
Helps Innovate
Continually Improving Product
Reliable

Latest Research

Adobe Document Cloud

What is Adobe Document Cloud?

Company Details

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Awards & Recognition

2024 Emotional Footprint Champion

2024 Data Quadrant Gold Medalist

2023 Emotional Footprint Champion

Adobe Document Cloud Ratings

87 Likeliness to Recommend

1 Since last award

98 Plan to Renew

1 Since last award

82 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

+92 Net Emotional Footprint

How much do users love Adobe Document Cloud?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Document Sharing Document sharing is the ability to share a document with those who have not been granted explicit access

Editor Functions Features to allow designated editors to have the ability to review a document, make notes, corrections, and insert markups for re-editing by the author(s).

Document Hosting Centralized hosting of electronic documents, allowing the ability for contributors to upload to a secure area.

Searchability DMSes generally allow for the ability to conduct searches on document content.

Security and Access Control Securing of electronic documents from unauthorized access and the ability to assign access to specific users or user groups.

Access Tracking The tracking of document access, including who had opened it or downloaded it.

Publication Workflow Workflow capability that routes documents across defined roles in the publication process, either for review, editing, publication, etc.

Check Out Check in Similar to checking out or signing out a book from the library, this option enables a similar function for designated documents.

Indexing and Classification Where the DMS will search the contents of all documents, index search results and organize them based on the organization’s taxonomy

Metrics and Reporting This feature enables the DMS administrator to produce reports on the DMS, such as document volumes, document access, publication trends, etc.

Version Control Tracking of document versions with each iteration of document changes.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Adobe Document Cloud Reviews

Parker E.

Versatile PDF Tools with E-Signature Capabilities.

Likeliness to Recommend

Pros

Abhishek K.

On-the-go creative services by Adobe!

Likeliness to Recommend

Pros

Peter S.

Requires prior knowledge on how to use. Amazing!

Likeliness to Recommend

Pros

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Feature Ratings

Document Sharing

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Searchability

Security and Access Control

Access Tracking

Publication Workflow

Check Out Check in

Indexing and Classification

Metrics and Reporting

Version Control

Vendor Capability Ratings

Quality of Features

Business Value Created

Usability and Intuitiveness

Ease of Implementation

Product Strategy and Rate of Improvement

Breadth of Features

Ease of Data Integration

Availability and Quality of Training

Ease of IT Administration

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Ease of Customization