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Adobe Systems

Adobe Document Cloud

Composite Score

8.7 /10

CX Score

9.0 /10

215 Reviews Write a Review

What is Adobe Document Cloud?

With Document Cloud, featuring the all-new Adobe Acrobat DC, get every ounce of potential out of your PDFs from any device. From shared PDF reviews across devices to collecting the most secure e-signatures from right inside your favorite apps, including Microsoft Office.

Company Details

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Awards & Recognition

Adobe Document Cloud won the following awards in the Document Management category

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Adobe Document Cloud Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Adobe Document Cloud.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

87 Likeliness to Recommend

1
Since last award

98 Plan to Renew

1
Since last award

81 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Adobe Document Cloud?

2% Negative

4% Neutral

94% Positive

Pros

Reliable
Enables Productivity
Performance Enhancing
Acts with Integrity

Feature Ratings

Average 81

Document Sharing

Editor Functions

Document Hosting

Searchability

Security and Access Control

Access Tracking

Indexing and Classification

Publication Workflow

Check Out Check in

Metrics and Reporting

Version Control

Vendor Capability Ratings

Average 80

Quality of Features

Business Value Created

Usability and Intuitiveness

Ease of Implementation

Product Strategy and Rate of Improvement

Breadth of Features

Ease of Data Integration

Ease of IT Administration

Vendor Support

Availability and Quality of Training

Ease of Customization

Adobe Document Cloud Reviews

Fei W.

Role: Operations
Industry: Biotechnology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jun 2024

Great, but the New adobe policies disappoint

Likeliness to Recommend

8 /10

What differentiates Adobe Document Cloud from other similar products?

Signing documents on Adobe is quick and fast

What is your favorite aspect of this product?

The editing features are robust It is usually a one stop shop for all our pdf needs

What do you dislike most about this product?

As a CMC I am not a fan of the new revised user agreement terms.

What recommendations would you give to someone considering this product?

If you are not shaken by the recent Adobe user policies, then go for it

Pros

Unique Features
Efficient Service
Inspires Innovation
Acts with Integrity

Saurav N.

Role: Finance
Industry: Education
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jun 2024

Real time collaboration is great

Likeliness to Recommend

10 /10

What differentiates Adobe Document Cloud from other similar products?

Increase the number of third-party apps and services that integrate seamlessly with Adobe Document Cloud, such as more CRM and ERP systems makes it more useful.

What is your favorite aspect of this product?

Integrating it with other tools

What do you dislike most about this product?

No real time chat support available.

What recommendations would you give to someone considering this product?

Add an in-app chat feature for real-time support and troubleshooting.

Pros

Continually Improving Product
Reliable
Trustworthy
Unique Features

Matthias S.

Role: Information Technology
Industry: Consulting
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jun 2024

Archive information efficiently and securely.

Likeliness to Recommend

9 /10

What differentiates Adobe Document Cloud from other similar products?

It is distinguished from other similar products on the market by its advanced PDF document editing features that go beyond simply changing text and images.

What is your favorite aspect of this product?

Your ability to create secure, legally binding electronic signatures with Adobe Sign is something I highly value.

What do you dislike most about this product?

I don't like it In order to fully use Adobe Document Cloud, you need an Internet connection.

What recommendations would you give to someone considering this product?

Recommended because real-time collaboration allows for joint review and editing of shared documents, allowing for efficient and collaborative work remotely.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Latest Research

Adobe Document Cloud

What is Adobe Document Cloud?

Company Details

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Awards & Recognition

2024 Emotional Footprint Champion

2024 Data Quadrant Gold Medalist

2023 Emotional Footprint Champion

Adobe Document Cloud Ratings

87 Likeliness to Recommend

1 Since last award

98 Plan to Renew

1 Since last award

81 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+92 Net Emotional Footprint

How much do users love Adobe Document Cloud?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Document Sharing Document sharing is the ability to share a document with those who have not been granted explicit access

Editor Functions Features to allow designated editors to have the ability to review a document, make notes, corrections, and insert markups for re-editing by the author(s).

Document Hosting Centralized hosting of electronic documents, allowing the ability for contributors to upload to a secure area.

Searchability DMSes generally allow for the ability to conduct searches on document content.

Security and Access Control Securing of electronic documents from unauthorized access and the ability to assign access to specific users or user groups.

Access Tracking The tracking of document access, including who had opened it or downloaded it.

Indexing and Classification Where the DMS will search the contents of all documents, index search results and organize them based on the organization’s taxonomy

Publication Workflow Workflow capability that routes documents across defined roles in the publication process, either for review, editing, publication, etc.

Check Out Check in Similar to checking out or signing out a book from the library, this option enables a similar function for designated documents.

Metrics and Reporting This feature enables the DMS administrator to produce reports on the DMS, such as document volumes, document access, publication trends, etc.

Version Control Tracking of document versions with each iteration of document changes.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Adobe Document Cloud Reviews

Fei W.

Great, but the New adobe policies disappoint

Likeliness to Recommend

Pros

Saurav N.

Real time collaboration is great

Likeliness to Recommend

Pros

Matthias S.

Archive information efficiently and securely.

Likeliness to Recommend

Pros

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Title

1
Since last award

1
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Feature Ratings

Document Sharing

Editor Functions

Document Hosting

Searchability

Security and Access Control

Access Tracking

Indexing and Classification

Publication Workflow

Check Out Check in

Metrics and Reporting

Version Control

Vendor Capability Ratings

Quality of Features

Business Value Created

Usability and Intuitiveness

Ease of Implementation

Product Strategy and Rate of Improvement

Breadth of Features

Ease of Data Integration

Ease of IT Administration

Vendor Support

Availability and Quality of Training

Ease of Customization