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What is Adobe Experience Cloud?
Anticipate and adapt to your customers’ ever-changing expectations with Adobe Experience Cloud, our family of digital business products that delivers real-time data, scalable personalization, and every-channel delivery—all from a single platform.
Company Details
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Get AssistanceAdobe Experience Cloud Ratings
Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
86 Likeliness to Recommend
98 Plan to Renew
82 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+90 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Adobe Experience Cloud?
Pros
- Respectful
- Enables Productivity
- Efficient Service
- Continually Improving Product
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Marketing Analytics
Email Marketing Automation
Advanced Campaign Management
Social Media Marketing Management
Marketing Asset Management
Community Marketing Management
Marketing Operations Management
Marketing Workflow Management
Advanced Data Segmentation
Multi Channel Integration
Mobile Marketing Management
Vendor Capability Ratings
Business Value Created
Product Strategy and Rate of Improvement
Quality of Features
Ease of IT Administration
Ease of Implementation
Breadth of Features
Usability and Intuitiveness
Availability and Quality of Training
Ease of Customization
Ease of Data Integration
Vendor Support
Adobe Experience Cloud Reviews
Noah Eric L.
- Role: Information Technology
- Industry: Technology
- Involvement: End User of Application
Submitted Feb 2020
The best service available for professional.
Likeliness to Recommend
What differentiates Adobe Experience Cloud from other similar products?
Adobe marketing Cloud is a completely unique service among the others, personally I have had the experience of working with several similar software and of all I had never known one as efficient as this one, its service I consider it very solid, although you must be aware that it is not perfect but it adapts very well to many work standards to help its users to market their service or product very effectively to people in the market.
What is your favorite aspect of this product?
Adobe marketing cloud is a service that I must confess I love because of how customization it is for the various needs we have in our organization today, offers an excellent analysis function both simple and very comprehensive analysis that allows us to have information at all times of everything that happens in our campaigns, to be honest the efficiency that this system gave us in my organization I must say that it allowed us to overpass the limits of the results that we expected, its interface once you know all the functionalities that the software offers is very easy to use and manage, really although this is not a perfect service it is ideal for us.
What do you dislike most about this product?
Its price is a little high to implement in small businesses and although it is very functional it is a great limitation to acquire for small businesses, the software when integrated with other platforms usually presents delays in its operation and although it does not doubt much time usually causes certain discomfort when working, for inexperienced people the Adobe marketing Cloud system usually seems very difficult to use, that is why I consider that it would be of great help if the developers of the software offered to the new users training courses so that people can apply a correct use to the software from the first moment they use the service.
What recommendations would you give to someone considering this product?
Adobe Marketing Cloud is a very complete service for any marketing professional to work with, since it is a completely efficient system and has all the options for people to work with great professionalism. Personally, I believe that nowadays for a business to be very prosperous in the sales area it is necessary to have an effective service that provides the convenience of advertising efficiently in the various networks the products or services offered to customers and what better alternative than Adobe Marketing Cloud.
Pros
- Continually Improving Product
- Enables Productivity
- Trustworthy
- Unique Features
David H.
- Role: Sales Marketing
- Industry: Finance
- Involvement: Business Leader or Manager
Submitted Jan 2020
Muy buen producto
Likeliness to Recommend
What differentiates Adobe Experience Cloud from other similar products?
None this product is unique and has very good functions
What is your favorite aspect of this product?
It is very fast in its appearance
What do you dislike most about this product?
It is very expensive and sometimes very slow
What recommendations would you give to someone considering this product?
Very good software and highly recommended
Pros
- Continually Improving Product
- Enables Productivity
- Reliable
- Unique Features