What is Adobe Experience Cloud?
Anticipate and adapt to your customers’ ever-changing expectations with Adobe Experience Cloud, our family of digital business products that delivers real-time data, scalable personalization, and every-channel delivery—all from a single platform.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
86 Likeliness to Recommend
98 Plan to Renew
82 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+90 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Adobe Experience Cloud?
Pros
- Respectful
- Enables Productivity
- Efficient Service
- Continually Improving Product
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Marketing Analytics
Email Marketing Automation
Advanced Campaign Management
Social Media Marketing Management
Marketing Asset Management
Community Marketing Management
Marketing Operations Management
Marketing Workflow Management
Advanced Data Segmentation
Multi Channel Integration
Mobile Marketing Management
Vendor Capability Ratings
Business Value Created
Product Strategy and Rate of Improvement
Quality of Features
Ease of IT Administration
Ease of Implementation
Breadth of Features
Usability and Intuitiveness
Availability and Quality of Training
Ease of Customization
Ease of Data Integration
Vendor Support
Adobe Experience Cloud Reviews
Mellisa Andry P.
- Role: Sales Marketing
- Industry: Other
- Involvement: End User of Application
Submitted Jul 2023
Best Analytic Tool for Digital Marketers!
Likeliness to Recommend
What differentiates Adobe Experience Cloud from other similar products?
Adobe offers a full marketing automation platform as well as a marketing operations platform. Adobe can handle anything from email sends to taking care of programs, and triggered web content to overall scoring and routing. So many tools on the market are designed for ease of use while lacking key features. Adobe provides all of the capabilities required for marketing activities. It also provides relevant web analytics with comprehensive reports that meet client’s needs and makes recommendations to improve marketing campaigns efficiently.
What is your favorite aspect of this product?
Once I understand the reasoning, the processes of setting up emails and automating campaigns are simple. Adobe allows me to add numerous filters and triggers to let me automate practically everything. I appreciate how the folders and files are organized; it makes it simple to understand and use. I particularly enjoy the ability to segment email and landing page content using the dynamic content option, which allowed me to provide different types of materials to my audience based on nations, product types, and so on.
What do you dislike most about this product?
Adobe is more difficult to compete with because of its advanced technology. There is also a learning curve to get the most out of Adobe. The landing page builder is ineffective. I design my landing pages directly on my website, which is nearly useless. Email design/builder can be challenging and not always intuitive. The ad management tool is a little difficult to use.
What recommendations would you give to someone considering this product?
Experience Manager is a powerful tool that is most likely most effective at the enterprise level. Users can organize their graphic elements individually by plugging in the asset library separately, and the library connects easily for use on pages. The tagging feature is also very powerful, allowing users to create dynamic pages on the fly using tags.
Pros
- Helps Innovate
- Performance Enhancing
- Trustworthy
- Efficient Service
Alex D.
- Role: Sales Marketing
- Industry: Retail
- Involvement: Business Leader or Manager
Submitted Mar 2023
It's amazing to evaluate in-depth data
Likeliness to Recommend
What differentiates Adobe Experience Cloud from other similar products?
In-depth data provided allow taking better decisions to adjust the integral strategy It´s easy to escalate
What is your favorite aspect of this product?
Data Analytics
What do you dislike most about this product?
It is not affordable to small and medium businesses primarily by its costs.
What recommendations would you give to someone considering this product?
Is to use for the next step in your business, is not cheap, but is very effective
Pros
- Continually Improving Product
- Reliable
- Performance Enhancing
- Enables Productivity
Cons
- Vendor's Interest First
- Charges for Enhancements
- Less Friendly Negotiation
Kevin A.
- Role: Sales Marketing
- Industry: Entertainment
- Involvement: Business Leader or Manager
Submitted Mar 2023
Easy enough with TONS of features.
Likeliness to Recommend
What differentiates Adobe Experience Cloud from other similar products?
Since I'm a creative professional Adobe is really popular for what I already use so when I use the same kind of software and ecosystem that makes it so it's easier to implement in my business.
What is your favorite aspect of this product?
The ease of learning it and how to implement it to other platforms across my business.
What do you dislike most about this product?
The cost is a little high for my business and we've been looking at other methods that do the same exact result for almost half or even zero cost.
What recommendations would you give to someone considering this product?
I think that they still do a free trial or like a 14-day trial of this product and you should look at other competitors we use them mainly for social media management and stuff like that and then just kind of store files there's a lot of competitors in this space and it's easy to find others that might be better.
Pros
- Over Delivered
- Helps Innovate
- Client Friendly Policies
- Client's Interest First