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Adobe Experience Cloud Logo
Adobe Experience Cloud Logo
Adobe Systems

Adobe Experience Cloud

Composite Score
8.2 /10
CX Score
8.4 /10
Category
Adobe Experience Cloud
8.2 /10

What is Adobe Experience Cloud?

Anticipate and adapt to your customers’ ever-changing expectations with Adobe Experience Cloud, our family of digital business products that delivers real-time data, scalable personalization, and every-channel delivery—all from a single platform.

Company Details


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Awards & Recognition

Adobe Experience Cloud won the following awards in the Marketing Platforms - Enterprise category

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Adobe Experience Cloud Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Adobe Experience Cloud.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

86 Likeliness to Recommend

98 Plan to Renew

82 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+90 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Adobe Experience Cloud?

2% Negative
5% Neutral
93% Positive

Pros

  • Respectful
  • Enables Productivity
  • Efficient Service
  • Continually Improving Product

Feature Ratings

Average 84

Marketing Analytics

86

Email Marketing Automation

85

Advanced Campaign Management

85

Social Media Marketing Management

84

Marketing Asset Management

83

Community Marketing Management

83

Marketing Operations Management

83

Marketing Workflow Management

83

Advanced Data Segmentation

82

Multi Channel Integration

82

Mobile Marketing Management

80

Vendor Capability Ratings

Average 82

Business Value Created

86

Product Strategy and Rate of Improvement

83

Quality of Features

83

Ease of IT Administration

83

Ease of Implementation

82

Breadth of Features

82

Usability and Intuitiveness

81

Availability and Quality of Training

81

Ease of Customization

81

Ease of Data Integration

80

Vendor Support

79

Adobe Experience Cloud Reviews

Magreat W.

  • Role: Finance
  • Industry: Finance
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Aug 2022

An Innovative marketing strategy

Likeliness to Recommend

9 /10

What differentiates Adobe Experience Cloud from other similar products?

Without a doubt, the most adaptable marketing automation technology available. Adobe Experience Cloud is a very effective program that helps me advertise and monitor my marketing efforts significantly and efficiently. Leads are scored depending on how I interact with different assets, and I can observe the efficacy of my marketing efforts and future endeavors.

What is your favorite aspect of this product?

With Adobe Experience Cloud, I can customize everything from automation to emails to reporting to meet the needs of any marketing plan or goal. Adobe Experience Cloud's program-based organization makes reporting on various marketing activities simple, which is a huge plus. The modular design in Email allows me much creative freedom when creating emails. Additionally, compared to other marketing automation tools, I find it simple to construct forms.

What do you dislike most about this product?

The interface of Adobe Experience Cloud is clunky and difficult to use compared to other marketing automation solutions like Hubspot. For now, Adobe Experience Cloud lacks comprehensive analytics, but I anticipate the company will address this deficiency in a future update. Adobe Experience Cloud, the price tag can put off startups, but switching platforms down the road is expensive and time-consuming.

What recommendations would you give to someone considering this product?

Adobe Experience Cloud is ideal if you want a single platform to handle all your marketing automation requirements. All marketing funnel stages may be tracked and reported on using its in-built reporting features. I suggest you think forward not just a year or two but five or ten to anticipate your marketing automation requirements.

Pros

  • Continually Improving Product
  • Performance Enhancing
  • Enables Productivity
  • Trustworthy

Ebony'Oot V.

  • Role: Industry Specific Role
  • Industry: Healthcare
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jul 2022

All-in-one analytics and business solutions

Likeliness to Recommend

10 /10

What differentiates Adobe Experience Cloud from other similar products?

It greatly aids in the achievement of the objectives and improves our user experience for us. The ability to send SMS based on the user's location is fantastic. We receive prompt client responses as a result of the process's acceleration. The set of apps and services is installed in an efficient and organized way, allowing for quick and successful integration with the business environment. Its user-friendly work interface also makes it very easy for users to utilize.

What is your favorite aspect of this product?

Its data analysis functionality helps businesses run more intelligent marketing campaigns for potential customers. Its reports give you access to a wealth of relevant information at the right time and place, and its advertising tool lets you manage campaigns across various channels. We combined our outdated on-premise solution with the experience cloud, giving users a unique user experience with reporting dashboard.

What do you dislike most about this product?

Some features and tools might work better in specific cases of customization in audience profiling and customer data platform. Still, overall it meets expectations and operates stably and securely. There is a different home for creative management, and the integration between the two could be more seamless.

What recommendations would you give to someone considering this product?

Integrating content management and cloud capabilities into your organizational workflow is an excellent approach. A good user interface makes quick modification possible. It does a respectable job of supporting and adding functionality, such as new file formats. Adding content is simple with drag and drop capabilities. A unified marketing technology to handle the content is called Experience Cloud.

Pros

  • Continually Improving Product
  • Reliable
  • Enables Productivity
  • Trustworthy
  • Role: Sales Marketing
  • Industry: Other
  • Involvement: Business Leader or Manager
Validated Review
Anonymous Reviewer

Submitted Jul 2022

Fantastic Product

Likeliness to Recommend

10 /10

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing
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