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What is Adobe Experience Cloud?
Anticipate and adapt to your customers’ ever-changing expectations with Adobe Experience Cloud, our family of digital business products that delivers real-time data, scalable personalization, and every-channel delivery—all from a single platform.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
86 Likeliness to Recommend
98 Plan to Renew
82 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+90 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Adobe Experience Cloud?
Pros
- Respectful
- Enables Productivity
- Efficient Service
- Continually Improving Product
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Marketing Analytics
Email Marketing Automation
Advanced Campaign Management
Social Media Marketing Management
Marketing Asset Management
Community Marketing Management
Marketing Operations Management
Marketing Workflow Management
Advanced Data Segmentation
Multi Channel Integration
Mobile Marketing Management
Vendor Capability Ratings
Business Value Created
Product Strategy and Rate of Improvement
Quality of Features
Ease of IT Administration
Ease of Implementation
Breadth of Features
Usability and Intuitiveness
Availability and Quality of Training
Ease of Customization
Ease of Data Integration
Vendor Support
Adobe Experience Cloud Reviews
Alice R.
- Role: Sales Marketing
- Industry: Other
- Involvement: End User of Application
Submitted Feb 2022
A good product that might not value the price
Likeliness to Recommend
What differentiates Adobe Experience Cloud from other similar products?
The company's products and services team members has demonstrated great adaption as well as an improvement in productivity and outreach in marketing strategies generated using this system.
What is your favorite aspect of this product?
The intriguing aspect concerning Adobe Experience Cloud has been that it enables users to reach a big target group with its diverse set of services. It allows us to run email marketing to our customers and keep them updated when we have important details to give.
What do you dislike most about this product?
For novice users, the product's learning curve might be steeper in some circumstances, however, that's not really important.
What recommendations would you give to someone considering this product?
Adobe Experience Cloud expands the capabilities of market engagement and analytics products, enabling it much simpler to develop new and improved customer services.
Pros
- Inspires Innovation
- Saves Time
- Respectful
- Helps Innovate
Jean Carlos H.
- Role: Sales Marketing
- Industry: Telecommunications
- Involvement: IT Leader or Manager
Submitted Sep 2021
Fantastic product
Likeliness to Recommend
What differentiates Adobe Experience Cloud from other similar products?
Unlike other programs, Adobe Experience Cloud has a number of features that allow us to create artificial intelligence marketing solutions. Additionally, Experience Cloud allows us to access unique customer data in real time.
What is your favorite aspect of this product?
What we like best about this product is that with its inca selection of utilities it allows us to reach unique customers in real time, which makes this product very convenient for our organisation.
What do you dislike most about this product?
Since we're using this product we haven't found any item to bother you because Adobe Experience Cloud offers greater potential for audience and tool management.
What recommendations would you give to someone considering this product?
We recommend this to anyone who are interested in using it as it is a product of excellent quality, since it is combined in one package and you do not need to invest in other tools.
Pros
- Helps Innovate
- Reliable
- Enables Productivity
- Trustworthy
Susan D.
- Role: Sales Marketing
- Industry: Other
- Involvement: Business Leader or Manager
Submitted Jul 2021
Features Impress but Pricey!
Likeliness to Recommend
What differentiates Adobe Experience Cloud from other similar products?
The features/options are incomparable by any other competitor.
What is your favorite aspect of this product?
The easy look and feel of the programs and how they work together. Very encompassing.
What do you dislike most about this product?
The price is steep, but again, it's worth it.
What recommendations would you give to someone considering this product?
If you don't use this daily or it's not crucial to your business, it might not be worth it.
Pros
- Reliable
- Performance Enhancing
- Enables Productivity
- Unique Features