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ADP

ADP TotalSource

Composite Score
6.9 /10
CX Score
6.9 /10
Category
ADP TotalSource
6.9 /10

What is ADP TotalSource?

From easy recruiting tools to world-class, cost-effective benefits — plus great payroll and HR — ADP TotalSource® helps you accomplish more, faster. And you're supported by ADP experts through every decision and every question. This full-service HR solution takes on complicated, time-consuming benefit and HR tasks for you — while offering expert, legally backed HR guidance — so you can shift your focus to your business’s most pressing needs.

Company Details


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Awards & Recognition

ADP TotalSource won the following awards in the Benefits Administration category

ADP TotalSource Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on ADP TotalSource.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

76 Likeliness to Recommend

Down 3
Since last award

88 Plan to Renew

Down 3
Since last award

74 Satisfaction of Cost Relative to Value

Down 4
Since last award


Emotional Footprint Overview

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Emotional Footprint Overview

Product Experience:
73%
Negotiation and Contract:
57%
Conflict Resolution:
73%
Strategy & Innovation:
62%
Service Experience:
72%

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+67 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love ADP TotalSource?

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11% Negative
16% Neutral
73% Positive

Pros

  • Security Protects
  • Trustworthy
  • Respectful
  • Fair

Cons

  • Under Delivered

Feature Ratings

Average 77

Self Service Portal

84

Regulatory Compliance

80

Payroll Integration

78

Contributions and Payment Tracking

78

Claims Management

77

Provider Management

77

User and Enrollment Management

76

Archiving and Reporting

74

Benefits Administration

73

Vendor Capability Ratings

Average 73

Ease of Implementation

78

Business Value Created

75

Usability and Intuitiveness

75

Ease of IT Administration

74

Quality of Features

73

Breadth of Features

73

Product Strategy and Rate of Improvement

71

Ease of Data Integration

71

Availability and Quality of Training

71

Vendor Support

68

Ease of Customization

66

ADP TotalSource Reviews

  • Role: Human Resources
  • Industry: Other
  • Involvement: Business Leader or Manager
Validated Review
Anonymous Reviewer

Submitted Oct 2024

Easy to use not customizable

Likeliness to Recommend

5 /10

Pros

  • Respectful
  • Fair
  • Security Protects
  • Trustworthy

Cons

  • Slower Product Innovation
  • Charges for Enhancements
  • Leverages Incumbent Status

Rahul R.

  • Role: Information Technology
  • Industry: Retail
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Sep 2024

Excellent Payroll Solutions

Likeliness to Recommend

10 /10

What differentiates ADP TotalSource from other similar products?

ADP offers access to a broad array of employee benefits, including health insurance, retirement plans, and other perks.

What is your favorite aspect of this product?

The platform handles all aspects of benefits administration, including enrollment and claims processing.

What do you dislike most about this product?

currently nothing

What recommendations would you give to someone considering this product?

Engage with ADP’s dedicated account managers to gain personalized advice and support required to your specific business needs

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Trapti S.

  • Role: Human Resources
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Apr 2024

Superb quality product with wide ranging features.

Likeliness to Recommend

8 /10

What differentiates ADP TotalSource from other similar products?

Anytime of the day it allows us to download PF & ESIC files of employees.

What is your favorite aspect of this product?

It has wide range of features and it's very easy to use ,even a beginner can work on it very easily.

What do you dislike most about this product?

Sometimes it is very difficult to access portal due to the internal error.

What recommendations would you give to someone considering this product?

Must purchase this product due to its ease of use and wide ranging features.

Pros

  • Helps Innovate
  • Reliable
  • Enables Productivity
  • Effective Service

Most Popular ADP TotalSource Comparisons

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