.png)
What is Aircall?
Call center software made for modern teams. No technical consultants or complex gadgets required. A computer, a headset, and an internet connection are all you need to start talking today.
Company Details
Need Assistance?
We're here to help you with understanding our reports and the data inside to help you make decisions.
Get AssistanceAircall Ratings
Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
to access more information on Aircall.
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
85 Likeliness to Recommend
95 Plan to Renew
Up
1
Since last award
80 Satisfaction of Cost Relative to Value
Down
1
Since last award
Emotional Footprint Overview
- Product Experience:
- 86%
- Negotiation and Contract:
- 87%
- Conflict Resolution:
- 88%
- Strategy & Innovation:
- 79%
- Service Experience:
- 84%
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+85 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Aircall?
Pros
- Fair
- Friendly Negotiation
- Performance Enhancing
- Respectful
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Call Recording
Multi Channel Intake Integration
Call Scripting and Call Flow Management
Skills Based Routing
Multi Channel Queue Management
Screen Prompts
Workforce Management
Contact Center Compliance Management
Contact Center Analytics
Ticket Management
Knowledge Management
Vendor Capability Ratings
Usability and Intuitiveness
Ease of IT Administration
Ease of Implementation
Breadth of Features
Product Strategy and Rate of Improvement
Ease of Data Integration
Quality of Features
Availability and Quality of Training
Business Value Created
Vendor Support
Ease of Customization
Aircall Reviews
NIKA B.
- Role: Operations
- Industry: Shipping
- Involvement: End User of Application
Submitted Feb 2022
One of the best products!
Likeliness to Recommend
What differentiates Aircall from other similar products?
Aircall was is the best software I have used! Really reliable and efficient, with a lot of detailed information. Has many reporting and coaching tools as well!
What is your favorite aspect of this product?
The favorite aspect would be the coaching and reporting tools. With coaching you could go onto a live call and guide the agent, while the customer won't hear your voice, the agent will. This feature is especially usefull when people are working from home. Reporting has a lot of details as well, outbound and inbound calls, duration recording etc.
What do you dislike most about this product?
I really don't have anything that I dislike, very few issues and they were solved pretty quick.
What recommendations would you give to someone considering this product?
Get familiar with the reporting and coaching tools for sure!
Pros
- Reliable
- Performance Enhancing
- Enables Productivity
- Trustworthy

Maria M.
- Role: Operations
- Industry: Retail
- Involvement: IT Development, Integration, and Administration
Submitted Aug 2021
It will grow and will become a great solution
Likeliness to Recommend
What differentiates Aircall from other similar products?
They have a competitive price and the setup is so easy. Also, their Customer Care department is so cool.
What is your favorite aspect of this product?
Their Customer Service and the easiness of the tool setup
What do you dislike most about this product?
They have some connection problems sometimes and it could affect to the calls quality, but they fix it so fast. Also, the have a lack of features, even they are working on them and will develop them with a clear roadmap.
What recommendations would you give to someone considering this product?
If you want a small call center with auto management, Aircall will help you a lot.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Trustworthy