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Aircall

Aircall

Composite Score
7.9 /10
CX Score
8.0 /10
Category
Aircall
7.9 /10

What is Aircall?

Call center software made for modern teams. No technical consultants or complex gadgets required. A computer, a headset, and an internet connection are all you need to start talking today.

Company Details


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Awards & Recognition

Aircall won the following awards in the Contact Center as a Service - Midmarket category

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Aircall Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Aircall.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

85 Likeliness to Recommend

95 Plan to Renew

Up 1
Since last award

80 Satisfaction of Cost Relative to Value

Down 1
Since last award


Emotional Footprint Overview

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Emotional Footprint Overview

Product Experience:
86%
Negotiation and Contract:
87%
Conflict Resolution:
88%
Strategy & Innovation:
79%
Service Experience:
84%

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+85 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Aircall?

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7% Negative
0% Neutral
93% Positive

Pros

  • Fair
  • Friendly Negotiation
  • Performance Enhancing
  • Respectful

Feature Ratings

Average 82

Call Recording

86

Multi Channel Intake Integration

84

Call Scripting and Call Flow Management

84

Skills Based Routing

83

Multi Channel Queue Management

83

Screen Prompts

83

Workforce Management

82

Contact Center Compliance Management

80

Contact Center Analytics

79

Ticket Management

79

Knowledge Management

72

Vendor Capability Ratings

Average 83

Usability and Intuitiveness

90

Ease of IT Administration

89

Ease of Implementation

87

Breadth of Features

84

Product Strategy and Rate of Improvement

83

Ease of Data Integration

83

Quality of Features

82

Availability and Quality of Training

81

Business Value Created

80

Vendor Support

79

Ease of Customization

78

Aircall Reviews

NIKA B.

  • Role: Operations
  • Industry: Shipping
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Feb 2022

One of the best products!

Likeliness to Recommend

10 /10

What differentiates Aircall from other similar products?

Aircall was is the best software I have used! Really reliable and efficient, with a lot of detailed information. Has many reporting and coaching tools as well!

What is your favorite aspect of this product?

The favorite aspect would be the coaching and reporting tools. With coaching you could go onto a live call and guide the agent, while the customer won't hear your voice, the agent will. This feature is especially usefull when people are working from home. Reporting has a lot of details as well, outbound and inbound calls, duration recording etc.

What do you dislike most about this product?

I really don't have anything that I dislike, very few issues and they were solved pretty quick.

What recommendations would you give to someone considering this product?

Get familiar with the reporting and coaching tools for sure!

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Trustworthy

Maria M.

  • Role: Operations
  • Industry: Retail
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Aug 2021

It will grow and will become a great solution

Likeliness to Recommend

8 /10

What differentiates Aircall from other similar products?

They have a competitive price and the setup is so easy. Also, their Customer Care department is so cool.

What is your favorite aspect of this product?

Their Customer Service and the easiness of the tool setup

What do you dislike most about this product?

They have some connection problems sometimes and it could affect to the calls quality, but they fix it so fast. Also, the have a lack of features, even they are working on them and will develop them with a clear roadmap.

What recommendations would you give to someone considering this product?

If you want a small call center with auto management, Aircall will help you a lot.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Trustworthy

Most Popular Aircall Comparisons

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