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Aircall

Aircall

Composite Score
7.9 /10
CX Score
7.9 /10
Category
Aircall
7.9 /10

What is Aircall?

Call center software made for modern teams. No technical consultants or complex gadgets required. A computer, a headset, and an internet connection are all you need to start talking today.

Company Details


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Awards & Recognition

Aircall won the following awards in the Contact Center as a Service - Midmarket category

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Aircall Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Aircall.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

85 Likeliness to Recommend

95 Plan to Renew

Up 1
Since last award

80 Satisfaction of Cost Relative to Value

Down 1
Since last award


Emotional Footprint Overview

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Emotional Footprint Overview

Product Experience:
86%
Negotiation and Contract:
87%
Conflict Resolution:
88%
Strategy & Innovation:
79%
Service Experience:
84%

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+84 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Aircall?

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7% Negative
0% Neutral
93% Positive

Pros

  • Fair
  • Friendly Negotiation
  • Respectful
  • Reliable

Feature Ratings

Average 82

Call Recording

86

Multi Channel Intake Integration

84

Call Scripting and Call Flow Management

84

Skills Based Routing

83

Multi Channel Queue Management

83

Screen Prompts

83

Workforce Management

82

Contact Center Compliance Management

80

Contact Center Analytics

79

Ticket Management

79

Knowledge Management

72

Vendor Capability Ratings

Average 83

Usability and Intuitiveness

90

Ease of IT Administration

89

Ease of Implementation

87

Breadth of Features

84

Product Strategy and Rate of Improvement

83

Ease of Data Integration

83

Quality of Features

82

Availability and Quality of Training

81

Business Value Created

80

Vendor Support

79

Ease of Customization

78

Aircall Reviews

  • Role: C-Level
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Anonymous Reviewer

Submitted Dec 2023

Reliable Technology Hub

Likeliness to Recommend

9 /10

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Carl O.

  • Role: Operations
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Oct 2023

Great product for small to medium size teams

Likeliness to Recommend

9 /10

What differentiates Aircall from other similar products?

It's simple. Which in my opinion sets it apart. I have used other providers who are very convoluted to setup and manager, but for my team of approximately 10 users, the simplicity and ease of setup of Aircall is amazing.

What is your favorite aspect of this product?

It's very easy to keep track of inbound calls, how many calls are waiting, how many users are online at one time, as well as reporting. My monthly reporting is a joy to pull and export from Aircall.

What do you dislike most about this product?

The setup of the IVR system was quite difficult I found, however Aircall support were on hand to help me with this. I would recommend not building the IVR yourselves if you can help it.

What recommendations would you give to someone considering this product?

Go for it, if you are not a large call centre and instead just need a suitable and easy call system for your team, Aircall is the one. It is also incredibly reasonable compared to other providers in terms of price.

Pros

  • Reliable
  • Trustworthy
  • Efficient Service
  • Effective Service

Precious O.

  • Role: Human Resources
  • Industry: Finance
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Apr 2025

A Telephone support go-to application

Likeliness to Recommend

8 /10

What differentiates Aircall from other similar products?

It can be customised for certain regions which streamlines your calls as a support agent

What is your favorite aspect of this product?

My favourite part would be that it automatically creates a ticket on intercom for follow up or more probing to resolve the customer’s issue

What do you dislike most about this product?

Nothing so far

What recommendations would you give to someone considering this product?

Aircall is a good application for customer support regardless of the region you are in, you can be a support agent for a customer in another region as long as there’s customisation

Pros

  • Performance Enhancing
  • Enables Productivity
  • Effective Service
  • Saves Time

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