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What is Aircall?
Call center software made for modern teams. No technical consultants or complex gadgets required. A computer, a headset, and an internet connection are all you need to start talking today.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
85 Likeliness to Recommend
95 Plan to Renew
Up
1
Since last award
80 Satisfaction of Cost Relative to Value
Down
1
Since last award
Emotional Footprint Overview
- Product Experience:
- 86%
- Negotiation and Contract:
- 87%
- Conflict Resolution:
- 88%
- Strategy & Innovation:
- 79%
- Service Experience:
- 84%
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+84 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Aircall?
Pros
- Fair
- Friendly Negotiation
- Respectful
- Reliable
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Call Recording
Multi Channel Intake Integration
Call Scripting and Call Flow Management
Skills Based Routing
Multi Channel Queue Management
Screen Prompts
Workforce Management
Contact Center Compliance Management
Contact Center Analytics
Ticket Management
Knowledge Management
Vendor Capability Ratings
Usability and Intuitiveness
Ease of IT Administration
Ease of Implementation
Breadth of Features
Product Strategy and Rate of Improvement
Ease of Data Integration
Quality of Features
Availability and Quality of Training
Business Value Created
Vendor Support
Ease of Customization
Aircall Reviews
- Role: C-Level
- Industry: Other
- Involvement: End User of Application
Submitted Dec 2023
Reliable Technology Hub
Likeliness to Recommend
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Carl O.
- Role: Operations
- Industry: Technology
- Involvement: End User of Application
Submitted Oct 2023
Great product for small to medium size teams
Likeliness to Recommend
What differentiates Aircall from other similar products?
It's simple. Which in my opinion sets it apart. I have used other providers who are very convoluted to setup and manager, but for my team of approximately 10 users, the simplicity and ease of setup of Aircall is amazing.
What is your favorite aspect of this product?
It's very easy to keep track of inbound calls, how many calls are waiting, how many users are online at one time, as well as reporting. My monthly reporting is a joy to pull and export from Aircall.
What do you dislike most about this product?
The setup of the IVR system was quite difficult I found, however Aircall support were on hand to help me with this. I would recommend not building the IVR yourselves if you can help it.
What recommendations would you give to someone considering this product?
Go for it, if you are not a large call centre and instead just need a suitable and easy call system for your team, Aircall is the one. It is also incredibly reasonable compared to other providers in terms of price.
Pros
- Reliable
- Trustworthy
- Efficient Service
- Effective Service

Precious O.
- Role: Human Resources
- Industry: Finance
- Involvement: End User of Application
Submitted Apr 2025
A Telephone support go-to application
Likeliness to Recommend
What differentiates Aircall from other similar products?
It can be customised for certain regions which streamlines your calls as a support agent
What is your favorite aspect of this product?
My favourite part would be that it automatically creates a ticket on intercom for follow up or more probing to resolve the customer’s issue
What do you dislike most about this product?
Nothing so far
What recommendations would you give to someone considering this product?
Aircall is a good application for customer support regardless of the region you are in, you can be a support agent for a customer in another region as long as there’s customisation
Pros
- Performance Enhancing
- Enables Productivity
- Effective Service
- Saves Time