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Aircall

Aircall

Composite Score
7.9 /10
CX Score
7.9 /10
Category
Aircall
7.9 /10

What is Aircall?

Call center software made for modern teams. No technical consultants or complex gadgets required. A computer, a headset, and an internet connection are all you need to start talking today.

Company Details


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Awards & Recognition

Aircall won the following awards in the Contact Center as a Service - Midmarket category

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Aircall Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Aircall.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

85 Likeliness to Recommend

95 Plan to Renew

Up 1
Since last award

80 Satisfaction of Cost Relative to Value

Down 1
Since last award


Emotional Footprint Overview

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Emotional Footprint Overview

Product Experience:
86%
Negotiation and Contract:
87%
Conflict Resolution:
88%
Strategy & Innovation:
79%
Service Experience:
84%

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+84 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Aircall?

Chart

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7% Negative
0% Neutral
93% Positive

Pros

  • Fair
  • Friendly Negotiation
  • Respectful
  • Reliable

Feature Ratings

Average 82

Call Recording

86

Multi Channel Intake Integration

84

Call Scripting and Call Flow Management

84

Skills Based Routing

83

Multi Channel Queue Management

83

Screen Prompts

83

Workforce Management

82

Contact Center Compliance Management

80

Contact Center Analytics

79

Ticket Management

79

Knowledge Management

72

Vendor Capability Ratings

Average 83

Usability and Intuitiveness

90

Ease of IT Administration

89

Ease of Implementation

87

Breadth of Features

84

Product Strategy and Rate of Improvement

83

Ease of Data Integration

83

Quality of Features

82

Availability and Quality of Training

81

Business Value Created

80

Vendor Support

79

Ease of Customization

78

Aircall Reviews

Peter K.

  • Role: Information Technology
  • Industry: Telecommunications
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Feb 2025

My review

Likeliness to Recommend

10 /10

What differentiates Aircall from other similar products?

Simplicity Easy to use Support

What is your favorite aspect of this product?

Support Easy to use

What do you dislike most about this product?

Nothing to dislike

What recommendations would you give to someone considering this product?

Great for communication

Pros

  • Helps Innovate
  • Continually Improving Product
  • Inspires Innovation
  • Respectful

Stephanie M.

  • Role: Operations
  • Industry: Retail
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jan 2024

Tremendous, Powerful and Stable SDRs GURU

Likeliness to Recommend

8 /10

What differentiates Aircall from other similar products?

It offers seamless integration with most CRM tools, in our case Salesforce CRM. It's easy to implement on most companies Infrastructures as it is available on most Operating systems including Mac OS, Window, Android and Linux

What is your favorite aspect of this product?

I love its stability and flexibility. Even at low network bandwidth, it works just perfect. I can customise it to run in the background and only use it when need be allowing me to still be productive other tasks when there's low call traffic.

What do you dislike most about this product?

Number configuration is not as intuitive as it should be.

What recommendations would you give to someone considering this product?

For companies looking for a powerful SDRs Solution, Aircall is a great choice to get the job done.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Siphehesihle M.

  • Role: Information Technology
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Dec 2023

A Delightful and Satisfied Client.

Likeliness to Recommend

9 /10

What differentiates Aircall from other similar products?

Tremendous script management, budgeting and central contact management. Ease of usability and implementation. Impressive and intrusive adorable GUI and UI design.

What is your favorite aspect of this product?

Availability and affordability.

What do you dislike most about this product?

I crown all of it modules.

What recommendations would you give to someone considering this product?

I recommend it to all who've not implemented.

Pros

  • Helps Innovate
  • Reliable
  • Performance Enhancing
  • Enables Productivity

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