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What is Aircall?
Call center software made for modern teams. No technical consultants or complex gadgets required. A computer, a headset, and an internet connection are all you need to start talking today.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
85 Likeliness to Recommend
2
Since last award
94 Plan to Renew
1
Since last award
81 Satisfaction of Cost Relative to Value
4
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+83 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Aircall?
Pros
- Fair
- Reliable
- Friendly Negotiation
- Performance Enhancing
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Call Recording
Multi Channel Intake Integration
Call Scripting and Call Flow Management
Skills Based Routing
Multi Channel Queue Management
Screen Prompts
Workforce Management
Contact Center Compliance Management
Ticket Management
Contact Center Analytics
Knowledge Management
Vendor Capability Ratings
Usability and Intuitiveness
Ease of IT Administration
Ease of Implementation
Product Strategy and Rate of Improvement
Breadth of Features
Quality of Features
Ease of Data Integration
Availability and Quality of Training
Business Value Created
Ease of Customization
Vendor Support
Aircall Reviews
Madeline S.
- Role: Information Technology
- Industry: Communications
- Involvement: IT Development, Integration, and Administration
Submitted May 2022
Easy to use for managers and end users!
Likeliness to Recommend
What differentiates Aircall from other similar products?
Air call is a reliable service that allows our team to make calls efficiently. It also provides our managers to insights into our team's activities. Over the years we tried multiple different calling services and aircall has been the team favorite. It's definitely on the pricier side, however, a team who likes there tools will use their tools. We've think the level of productivity is worth the price.
What is your favorite aspect of this product?
We love the reliability of the tool. It's so easy to make calls and the quality is fantastic.
What do you dislike most about this product?
We don't love the outreach.io integration. There are a few too many clicks for making quick. Our team likes to move very quickly through their follow-ups.
What recommendations would you give to someone considering this product?
We have a number of team members who do not live in our CRM and Aircall has been the best solution for people who are making calls while using a variety of tools.
Pros
- Effective Service
- Client Friendly Policies
- Transparent
- Performance Enhancing
Rossella F.
- Role: Sales Marketing
- Industry: Retail
- Involvement: Business Leader or Manager
Submitted May 2022
Good product, easy and intuitive to use
Likeliness to Recommend
What differentiates Aircall from other similar products?
They always reply quickly to any enquires.
What is your favorite aspect of this product?
The calls are great, you can add notes on any calls.
What do you dislike most about this product?
Nothing to dislike.
What recommendations would you give to someone considering this product?
You can install it on your laptop and your smartphone, very easy to use.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Johnny S.
- Role: Sales Marketing
- Industry: Construction
- Involvement: End User of Application
Submitted May 2022
Amazing calling software with messaging feature
Likeliness to Recommend
What differentiates Aircall from other similar products?
It's easy to use, gives us a option to chat through messages, call transfers. added a lot of benefit to my sales process. Can be used on a Laptop, Desktop and through app on mobile phone as well. Value for money.
What is your favorite aspect of this product?
Option to make calls as well as chat through messaging services.
What do you dislike most about this product?
customer support is not great and should be improved. We work Australia time and sometime had to wait for hours to get the support as they work US time
What recommendations would you give to someone considering this product?
Go for it. Value for money. Better than other similar products.
Pros
- Reliable
- Performance Enhancing
- Enables Productivity
- Trustworthy
