Airtable Customer Reviews 2024

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Airtable

Composite Score

8.9 /10

CX Score

9.2 /10

111 Reviews Write a Review

What is Airtable?

Airtable is a flexible solution that can fit any workflow. Relate data across teams. Create real-time reports and analytics.

Company Details

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Awards & Recognition

Airtable won the following awards in the Project Management - Enterprise category

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3 Top Rated Capabilities

5 Top Rated Features

Latest Award, 2024

2 Top Rated Capabilities

5 Top Rated Features

2023

1 Top Rated Capabilities

5 Top Rated Features

2022

Airtable Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Airtable.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

88 Likeliness to Recommend

1
Since last award

97 Plan to Renew

88 Satisfaction of Cost Relative to Value

1
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+95 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Airtable?

1% Negative

3% Neutral

96% Positive

Pros

Helps Innovate
Reliable
Caring
Enables Productivity

Feature Ratings

Average 82

Collaboration

Project Invoicing and Accounting Integration

Calendar Integration

Email Synchronization & Tracking

Workflow Management

Quote to Project Conversion

Resource Management

Document Management

Reporting

Planning and Scheduling

Time & Expense Tracking

Vendor Capability Ratings

Average 83

Ease of Implementation

Ease of Customization

Ease of Data Integration

Quality of Features

Business Value Created

Breadth of Features

Ease of IT Administration

Usability and Intuitiveness

Product Strategy and Rate of Improvement

Availability and Quality of Training

Vendor Support

Also Featured in...

Business Process Management

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Airtable Reviews

Daniel V.

Role: Sales Marketing
Industry: Not for Profit
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jul 2024

Full features - even at the free level

Likeliness to Recommend

9 /10

What differentiates Airtable from other similar products?

The UI has a nice slick interface - it takes a little bit of a learning curve, but not really that hard. It's easy to get to and allows great collaboration.

What is your favorite aspect of this product?

The free version is really fully featured - with most of the actual functionality available. You get some niceties with the paid version, but it really offers a great option to try the software and get comfortable with it before committing dollars

What do you dislike most about this product?

Learning where everything is can be a bit daunting. They give you access to lots of tools, but sometimes they are hidden in areas that you didn't know about. Again, once you learn your way around - this doesn't really affect you.

What recommendations would you give to someone considering this product?

Try the free version and see if it works for you. The only real limitation with the free version is the number of editors/creators. But it allows you to see all the possibilities that this awesome platform brings!

Pros

Reliable
Performance Enhancing
Enables Productivity
Efficient Service

Jennifer S.

Role: C-Level
Industry: Food and Beverage
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted May 2024

A Favorite of the Industry Because It's Fantastic!

Likeliness to Recommend

10 /10

What differentiates Airtable from other similar products?

The power of a database that allows incredibly complex integrations and scaling is unmatched in the industry. We saved countless hours, thousands of dollars and were able to focus on our end product because of Airtable's capabilities and functionality.

What is your favorite aspect of this product?

The massive potential for integration and potential uses for Airtable is not only amazing for business, it's inspiring--our team constantly thinks of new ways to utilize it to expand operations, track internal metrics and develop new products.

What do you dislike most about this product?

There is no complaint I can make about Airtable. Function, price and customer service all exceed our expectations and needs.

What recommendations would you give to someone considering this product?

Research and study the functionalities and get started with Airtable Free to see for yourself. If you research tech stacks featuring Airtable you'll be impressed at how many major companies include Airtable for their products.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Shubham G.

Role: Information Technology
Industry: Engineering
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Mar 2024

Great features, easy to use

Likeliness to Recommend

10 /10

What differentiates Airtable from other similar products?

Unlike traditional spreadsheets, Airtable allows you to connect data across different tables, similar to relational databases

What is your favorite aspect of this product?

Airtable bridges the gap between spreadsheets and relational databases. This gives users the ability to manage data in a familiar spreadsheet format while enabling powerful connections between information

What do you dislike most about this product?

While Airtable is praised for its flexibility, it might not be ideal for highly intricate projects requiring very specific features found in dedicated project management software

What recommendations would you give to someone considering this product?

Airtable's user-friendly interface and collaborative features make it a great option for smaller groups to manage projects and organize information

Pros

Helps Innovate
Continually Improving Product
Reliable
Enables Productivity

Latest Research

Airtable

What is Airtable?

Company Details

Need Assistance?

Awards & Recognition

Airtable Ratings

88 Likeliness to Recommend

1 Since last award

97 Plan to Renew

88 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

+95 Net Emotional Footprint

How much do users love Airtable?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Collaboration Includes ability to view, share and direct work between co-workers in real or near real-time.

Project Invoicing and Accounting Integration Create invoice that automatically syncs into accounting software to simplify the billing and invoicing process.

Calendar Integration Syncs calendar objects within the integrated email service, which captures the time within the work object.

Email Synchronization & Tracking Syncs emails within the integrated email service, which captures the communication within the work object.

Workflow Management Includes ability to support flexible and comprehensive workflow-based capabilities.

Quote to Project Conversion Converts won quotes into pre-planned projects using project templates.

Resource Management Includes resource allocation, expense tracking, and resource planning.

Document Management Includes features such as check-in/check-out and versioning controls on documents and artifacts.

Reporting Straightforward data storage with ability to create any reports easily. Dashboards for any role with ability to easily build and modify.

Planning and Scheduling Includes milestones, tasks and resource assignments (can also include WBS and CPM).

Time & Expense Tracking Ability to track time for planning and estimating

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Also Featured in...

Business Process Management

Airtable Reviews

Daniel V.

Full features - even at the free level

Likeliness to Recommend

Pros

Jennifer S.

A Favorite of the Industry Because It's Fantastic!

Likeliness to Recommend

Pros

Shubham G.

Great features, easy to use

Likeliness to Recommend

Pros

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Feature Ratings

Collaboration

Project Invoicing and Accounting Integration

Calendar Integration

Email Synchronization & Tracking

Workflow Management

Quote to Project Conversion

Resource Management

Document Management

Reporting

Planning and Scheduling

Time & Expense Tracking

Vendor Capability Ratings

Ease of Implementation

Ease of Customization

Ease of Data Integration

Quality of Features

Business Value Created

Breadth of Features

Ease of IT Administration

Usability and Intuitiveness

Product Strategy and Rate of Improvement

Availability and Quality of Training

Vendor Support