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Hyland Software

Alfresco

Composite Score

6.7 /10

CX Score

6.7 /10

18 Reviews Write a Review

What is Alfresco?

The Alfresco platform delivers comprehensive cloud-native content services. Take a look at some of the key features that make it such a powerful addition to any organization.

Company Details

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Alfresco Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Alfresco.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

81 Likeliness to Recommend

84 Plan to Renew

78 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+74 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Alfresco?

24% Negative

8% Neutral

68% Positive

Pros

Over Delivered
Friendly Negotiation
Client's Interest First
Enables Productivity

Cons

Less Transparent
Wastes Time

Feature Ratings

Average 82

ECM Document Management

Workflow Process Automation

Metadata Management

Mobile

Search

Collaboration

Capture Channels

File Conversion

Access Permissions Management

File Approvals Esignatures

Ediscovery Audit Trail

Vendor Capability Ratings

Average 76

Breadth of Features

Quality of Features

Ease of Data Integration

Business Value Created

Product Strategy and Rate of Improvement

Ease of Customization

Usability and Intuitiveness

Ease of Implementation

Ease of IT Administration

Availability and Quality of Training

Vendor Support

Alfresco Screenshots

Alfresco Reviews

Isma J.

Role: Finance
Industry: Education
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jul 2024

Fantastic product Highly secure and safe platform

Likeliness to Recommend

10 /10

What differentiates Alfresco from other similar products?

Alfresco platforms allow us to manage and store documents in a more secure way. No one can have access to documents without having the particular responsibility regarding that.

What is your favorite aspect of this product?

My favourite part is that how efficiently it manages and store tons of data without any frequent glitches.

What do you dislike most about this product?

Although it is a very good platform but it lacks integration with other platforms.

What recommendations would you give to someone considering this product?

One should use alfresco for storing data that is more sensitive and not to give access regarding that to everyone.

Pros

Reliable
Enables Productivity
Trustworthy
Efficient Service

Sahil C.

Role: Finance
Industry: Education
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted May 2024

Great Data Management Software

Likeliness to Recommend

9 /10

What differentiates Alfresco from other similar products?

1. Ease of Storing Data 2. I work with a huge data set which includes agreements and papers which are business relevant and very improtants to preserve, Alfresco helps me in managing these data sets very easily 3. No downtime plays a big role

What is your favorite aspect of this product?

1. Different users can customize data differently 2. Help in establishing clear ownership of records 3. Good user interface

What do you dislike most about this product?

1. It has very less filters for searching data sets, as a result searching for different data becomes difficult as it gives a lot of results but not most of them are relevant to the business user 2. Lacks training and good customer support

What recommendations would you give to someone considering this product?

If you are working in an organization which requires lockers of digital data storage then you should definitely use ALfresco as it helps in micro management of data.

Pros

Reliable
Enables Productivity
Inspires Innovation
Caring

Cons

Less Transparent

J P.

Role: Information Technology
Industry: Communications
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Dec 2022

I don't like it, it's a personal opinion

Likeliness to Recommend

6 /10

What differentiates Alfresco from other similar products?

not sure about that

What is your favorite aspect of this product?

it runs on linux

What do you dislike most about this product?

it's suport

What recommendations would you give to someone considering this product?

just try it

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Cons

Less Efficient Service
Less Effective Service
Less Caring

Latest Research

Alfresco

What is Alfresco?

Company Details

Need Assistance?

Alfresco Ratings

81 Likeliness to Recommend

84 Plan to Renew

78 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+74 Net Emotional Footprint

How much do users love Alfresco?

Pros

Cons

Feature Ratings Average rating of all product features, some of which may not be shown below

ECM Document Management Includes lifecycle management, access and permissions, and ability to administer, view, create, edit, and delete content assets.

Workflow Process Automation The extent to and ease of which actions within the system can be configured to be performed automatically

Metadata Management A metadata layer makes reporting easy and eliminates the need for coding and SQL, allowing users to see and access information in simple business language.

Mobile Ability to support multiple devices, OSes and platforms using mobile optimized, HTML-based web access and/or native applications.

Search The system can search an entire body of a document for a keyword or phrase.

Collaboration Includes ability to view, share and direct work between co-workers in real or near real-time.

Capture Channels Variety of ways a file can be ingested into the ECM system

File Conversion You can convert files from given types to other formats within the ECM system (e.g. from Word to PDF).

Access Permissions Management The granularity of user-access controls that can be configured in the ECM system

File Approvals Esignatures Ability to capture approvals by the ECM system as part of a workflow

Ediscovery Audit Trail The extent to which files and file histories are tracked & ability to manage files en masse for the purposes of legal proceedings

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Alfresco Screenshots

Workspace

Control Center

Alfresco Reviews

Isma J.

Fantastic product Highly secure and safe platform

Likeliness to Recommend

Pros

Sahil C.

Great Data Management Software

Likeliness to Recommend

Pros

Cons

J P.

I don't like it, it's a personal opinion

Likeliness to Recommend

Pros

Cons

Title

Feature Ratings

ECM Document Management

Workflow Process Automation

Metadata Management

Mobile

Search

Collaboration

Capture Channels

File Conversion

Access Permissions Management

File Approvals Esignatures

Ediscovery Audit Trail

Vendor Capability Ratings

Breadth of Features

Quality of Features

Ease of Data Integration

Business Value Created

Product Strategy and Rate of Improvement

Ease of Customization

Usability and Intuitiveness

Ease of Implementation

Ease of IT Administration

Availability and Quality of Training

Vendor Support