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NCR Corporation

Aloha Cloud POS System

Composite Score

6.5 /10

CX Score

6.6 /10

51 Reviews Write a Review

What is Aloha Cloud POS System?

Aloha Cloud by NCR Voyix is the all-in-one cloud-based POS solution you can depend on. Featuring an easy-to-use interface, restaurant-grade hardware and next-day payment funding. With offerings to manage the restaurant at every size and stage, we’re here to grow with you.

Company Details

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Awards & Recognition

Aloha Cloud POS System won the following awards in the Restaurant POS category

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2022 Emotional Footprint Champion

2022

Conflict Resolution

2022

3 Top Rated Capabilities

4 Top Rated Features

2022

Aloha Cloud POS System Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Aloha Cloud POS System.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

75 Likeliness to Recommend

93 Plan to Renew

73 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+71 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Aloha Cloud POS System?

8% Negative

23% Neutral

69% Positive

Pros

Reliable
Acts with Integrity
Client Friendly Policies
Performance Enhancing

Cons

Less Inspiring
Under Delivered

Feature Ratings

Average 76

PCI Compliance

Payment Processing

Advanced Reporting Analytics

Advanced Compliance & Statutory

Workforce Management

Check Settlement Types

Integrations

Inventory Recipe Management

Kitchen Course Management

Multiple Venue Property Concept Support

Table Reservations Management

Vendor Capability Ratings

Average 71

Business Value Created

Usability and Intuitiveness

Ease of Implementation

Quality of Features

Availability and Quality of Training

Vendor Support

Breadth of Features

Ease of Data Integration

Product Strategy and Rate of Improvement

Ease of IT Administration

Ease of Customization

Aloha Cloud POS System Reviews

Role: Operations
Industry: Recreation
Involvement: End User of Application

Validated Review

Anonymous Reviewer

Submitted May 2020

Can be difficult to navigate complex features.

Likeliness to Recommend

5 /10

Pros

Reliable
Caring
Respectful
Client's Interest First

Role: Consultant
Industry: Food and Beverage
Involvement: End User of Application

Validated Review

Anonymous Reviewer

Submitted Mar 2020

Easy product to understand!

Likeliness to Recommend

10 /10

Pros

Reliable
Performance Enhancing
Enables Productivity
Unique Features

Latest Research

Aloha Cloud POS System

What is Aloha Cloud POS System?

Company Details

Need Assistance?

Awards & Recognition

2022 Emotional Footprint Champion

2020 Data Quadrant Gold Medalist

2020 Emotional Footprint Champion

2019 Data Quadrant Gold Medalist

Aloha Cloud POS System Ratings

75 Likeliness to Recommend

93 Plan to Renew

73 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+71 Net Emotional Footprint

How much do users love Aloha Cloud POS System?

Pros

Cons

Feature Ratings Average rating of all product features, some of which may not be shown below

PCI Compliance PCI, EMV compliance in conjunction with mandatory tokenization

Payment Processing Includes credit card processing, debit card processing, and payment verification.

Advanced Reporting Analytics Has reporting templates, capable of standard reporting, forecasting, customized reports (including predictive analytics and real-time) down to the check level

Advanced Compliance & Statutory PCI, EMV compliance in conjunction with mandatory tokenization, Gaming compliance for comp accounting/integration. Jurisdictional Invoicing and tax (ie: VAT)

Workforce Management Provides time & attendance capabilities to track staff time and performance/KPIs and coordinates scheduling in accordance with regulations & business needs.

Check Settlement Types Such as coupons, gift card, gaming & non-gaming comps, points, house accounts, split check, cash, debit/credit card, mobile payment such as Apple Pay.

Integrations The workplace platform integrates with common business applications in which users do their work, such as Office 365, G-Suite, Salesforce, and Zendesk.

Inventory Recipe Management Tracks inventory in stock and in-transit, can post alerts based on availability of ingredients. Full recipe, ingredient and product-costing capabilities

Kitchen Course Management The solution includes KDS support and assists in kitchen production by printing/displaying/routing orders, coursing, recipes by prep line, or other criteria.

Multiple Venue Property Concept Support Manage POS system definitions, menu items, pricing for various venues from a single dashboard and is flexible to support a variety of restaurant concepts

Table Reservations Management The solution tracks table status and allows servers to be assigned to specific tables.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Aloha Cloud POS System Reviews

Can be difficult to navigate complex features.

Likeliness to Recommend

Pros

Easy product to understand!

Likeliness to Recommend

Pros

Most Popular Aloha Cloud POS System Comparisons

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Title

Feature Ratings

PCI Compliance

Payment Processing

Advanced Reporting Analytics

Advanced Compliance & Statutory

Workforce Management

Check Settlement Types

Integrations

Inventory Recipe Management

Kitchen Course Management

Multiple Venue Property Concept Support

Table Reservations Management

Vendor Capability Ratings

Business Value Created

Usability and Intuitiveness

Ease of Implementation

Quality of Features

Availability and Quality of Training

Vendor Support

Breadth of Features

Ease of Data Integration

Product Strategy and Rate of Improvement

Ease of IT Administration

Ease of Customization