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Amazon Pay Logo Award Winner Product Badge
Amazon Pay Logo Award Winner Product Badge
Amazon

Amazon Pay

Composite Score
9.1 /10
CX Score
9.4 /10
Category
Amazon Pay
9.1 /10

What is Amazon Pay?

Let’s go beyond just speed and convenience. Amazon Pay offers a safe and secure checkout experience backed by Amazon’s technology, innovation, and robust risk management services.

Company Details


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Awards & Recognition

Amazon Pay won the following awards in the Payment Processing category

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Amazon Pay Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Amazon Pay.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

92 Likeliness to Recommend

97 Plan to Renew

90 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+95 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Amazon Pay?

1% Negative
1% Neutral
98% Positive

Pros

  • Security Protects
  • Helps Innovate
  • Reliable
  • Performance Enhancing

Feature Ratings

Average 87

Mobile Payments

91

Digital Wallet Integration

89

Security

88

E-Commerce Integration

88

Recurring Payments

88

Credit Card Processing

87

Customer Support

86

POS Verification

86

POS Integration

85

Multi Currency

85

Reporting Analytics

84

Vendor Capability Ratings

Average 86

Ease of Implementation

88

Business Value Created

88

Quality of Features

87

Usability and Intuitiveness

86

Breadth of Features

86

Ease of Data Integration

85

Ease of IT Administration

85

Product Strategy and Rate of Improvement

84

Availability and Quality of Training

84

Vendor Support

83

Ease of Customization

83

Amazon Pay Reviews

Elisabeth C.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2022

The finest and most secured online payment method

Likeliness to Recommend

8 /10

What differentiates Amazon Pay from other similar products?

Amazon Pay is just a fantastic online payment system. This involves transferring and receiving funds. There is the possibility of inviting others and earning money. Amazon Pay supports cellphone recharge and bank card invoicing, as well as internet, telephone, educational fees, gas, electricity, cable TV, and just a variety of other bill payments. It reduces the risk associated in processing payments. This also increases security.

What is your favorite aspect of this product?

My colleagues and I are using Amazon Pay to make payments when we obtain cash back incentives. It is simple to utilize on a cellphone and can complete all transactions in a really short period of time, saving time. Amazon Pay has been one of the safest online payment methods. Receipts can also be obtained.

What do you dislike most about this product?

Amazon Pay Balance can't be transferred straightforward to bank account. This is the only issues I had. Overall, this is an excellent platform.

What recommendations would you give to someone considering this product?

Amazon Pay seems to be a really simple platform for anybody conducting online payments.

Pros

  • Trustworthy
  • Efficient Service
  • Saves Time
  • Respectful

Miraj M.

  • Role: Operations
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Feb 2022

"Shopping is easy"

Likeliness to Recommend

9 /10

What differentiates Amazon Pay from other similar products?

Its is directly connected to amazon app as well so that makes your shopping on amazon way more easy you don't have enter your credit card credentials you just have to add money in the wallet and then on one click just make the payment and have delightful e-shopping experience.

What is your favorite aspect of this product?

Directly the bank is link to the pay wallet you get offers as well when you use the amazon pay wallet that's one handy thing because other money transfer or upi apps don't have that option of shopping and if they have also its not as good as amazon pay.

What do you dislike most about this product?

There is nothing much to dislike about the product its user friendly ao far its good

What recommendations would you give to someone considering this product?

If someone who regularly shops from amazon e-commerce must use the amazon pay wallet rather than their credit or debit card as they will be able to access it on one go instead of waiting for an otp or entering the cvv number on one click they can do shopping.

Pros

  • Reliable
  • Efficient Service
  • Saves Time
  • Effective Service

Cons

  • Vendor's Interest First
  • Under Delivered

Krishna Kumar K.

  • Role: Student Academic
  • Industry: Engineering
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Feb 2022

Likeliness to Recommend

10 /10

What differentiates Amazon Pay from other similar products?

Amazon pay gives cashback in every transaction and it is quite fast from the other similar products

What is your favorite aspect of this product?

Fast and secure transaction and it has very simpler UI that is very easy to understand also it provides better customer support

What do you dislike most about this product?

We can’t add Amazon pay wallet money to the bank account and also we can’t make gift card from it

What recommendations would you give to someone considering this product?

Amazon is well suited for transferring money and valued services. Amazon assures a very fast and time saving experience. Many clients appreciate the service,

Pros

  • Helps Innovate
  • Continually Improving Product
  • Enables Productivity
  • Trustworthy

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