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Amazon

Amazon Pay

Composite Score

9.1 /10

CX Score

9.4 /10

202 Reviews Write a Review

What is Amazon Pay?

Let’s go beyond just speed and convenience. Amazon Pay offers a safe and secure checkout experience backed by Amazon’s technology, innovation, and robust risk management services.

Company Details

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Awards & Recognition

Amazon Pay won the following awards in the Payment Processing category

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2024 Data Quadrant Gold Medalist

Latest Award, 2024

4 Top Rated Capabilities

3 Top Rated Features

Latest Award, 2024

2024 Emotional Footprint Champion

2024

Strategy and Innovation
Service Experience
Product Impact
Contract Negotiation
Conflict Resolution

2024

2023 Data Quadrant Gold Medalist

2023

0 Top Rated Capabilities

1 Top Rated Features

2023

2023 Emotional Footprint Champion

2023

Strategy and Innovation
Conflict Resolution

2023

2022 Data Quadrant Gold Medalist

2022

1 Top Rated Capabilities

0 Top Rated Features

2022

Amazon Pay Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Amazon Pay.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

92 Likeliness to Recommend

97 Plan to Renew

90 Satisfaction of Cost Relative to Value

1
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+95 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Amazon Pay?

1% Negative

1% Neutral

98% Positive

Pros

Security Protects
Helps Innovate
Reliable
Performance Enhancing

Feature Ratings

Average 87

Mobile Payments

Digital Wallet Integration

Security

E-Commerce Integration

Recurring Payments

Credit Card Processing

Customer Support

POS Verification

POS Integration

Multi Currency

Reporting Analytics

Vendor Capability Ratings

Average 86

Ease of Implementation

Business Value Created

Quality of Features

Usability and Intuitiveness

Breadth of Features

Ease of Data Integration

Ease of IT Administration

Product Strategy and Rate of Improvement

Availability and Quality of Training

Vendor Support

Ease of Customization

Amazon Pay Reviews

Areeb A.

Role: Student Academic
Industry: Education
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jan 2022

Smooth form of payment!

Likeliness to Recommend

9 /10

What differentiates Amazon Pay from other similar products?

The range of options where the pay balance can be utilized. Abundant bills can be paid from it.

What is your favorite aspect of this product?

UPI transactions, amazon pay later

What do you dislike most about this product?

The customer care can be a little difficult to deal with at times, a good phone and great internet connection is required.

What recommendations would you give to someone considering this product?

Please go for it. It is quite a smooth form of payment.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Kaede Y.

Role: Sales Marketing
Industry: Technology
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Jan 2022

Fantastic Product

Likeliness to Recommend

9 /10

What differentiates Amazon Pay from other similar products?

Unlike other Amazon products, it allows us to carry out many operations in an easy and simple way. In addition, it is easy to pay with Amazon Pay, we only need to scan the QR code and make the payment. Amazon Pay also provides post payment services on Amazon.

What is your favorite aspect of this product?

What we like most about this product is that it is very easy to use as well. The best thing about Amazon is its transaction speed. I was able to complete most transactions in seconds. And Amazon Pay provides great cash back for most transactions.

What do you dislike most about this product?

Since we have been using this product we have not found any problem with this product since its integration with Amazon Pay Balance is again one of the best features that makes it my personal favorite.

What recommendations would you give to someone considering this product?

We can recommend amzon pay to other people since it is a high quality product, which allows us to work more efficiently, in addition to having excellent features, this application also allows the customer to book flights, movie tickets, bus and much more so that customers do not have to go anywhere else.

Pros

Helps Innovate
Enables Productivity
Unique Features
Effective Service

Role: Consultant
Industry: Banking
Involvement: End User of Application

Validated Review

Anonymous Reviewer

Submitted Jan 2022

Amazon Pay Review

Likeliness to Recommend

10 /10

Pros

Continually Improving Product
Reliable
Performance Enhancing
Trustworthy

Latest Research

Amazon Pay

What is Amazon Pay?

Company Details

Need Assistance?

Awards & Recognition

2024 Data Quadrant Gold Medalist

2024 Emotional Footprint Champion

2023 Data Quadrant Gold Medalist

2023 Emotional Footprint Champion

2022 Data Quadrant Gold Medalist

Amazon Pay Ratings

92 Likeliness to Recommend

97 Plan to Renew

90 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

+95 Net Emotional Footprint

How much do users love Amazon Pay?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Mobile Payments The ability to process mobile payments from a mobile wallet or other mobile phone payment app

Digital Wallet Integration The ability to process payments from a digital wallet service or another digital payment method

Security Built-in security to protect payment information to prevent fraud and hacking

E-Commerce Integration The ability to integrate directly with an e-commerce platform to create a seamless checkout experience

Recurring Payments The ability to schedule payments at a cadence

Credit Card Processing The ability to process credit card payments and receive approval or rejection of funds from the customer's bank

Customer Support Supports levels 1 and 2 for credit card payment processing. Also supports level 3 credit card processing, which requires additional data for the qualification

POS Verification Support cardholder verification methods for POS transactions

POS Integration The ability to integrate with a POS system to allow the processing of credit card or mobile payments in a store setting

Multi Currency Allows users to process payments in multiple currencies

Reporting Analytics Reports and analytics created from payment data

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Amazon Pay Reviews

Areeb A.

Smooth form of payment!

Likeliness to Recommend

Pros

Kaede Y.

Fantastic Product

Likeliness to Recommend

Pros

Amazon Pay Review

Likeliness to Recommend

Pros

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Title

1
Since last award

Feature Ratings

Mobile Payments

Digital Wallet Integration

Security

E-Commerce Integration

Recurring Payments

Credit Card Processing

Customer Support

POS Verification

POS Integration

Multi Currency

Reporting Analytics

Vendor Capability Ratings

Ease of Implementation

Business Value Created

Quality of Features

Usability and Intuitiveness

Breadth of Features

Ease of Data Integration

Ease of IT Administration

Product Strategy and Rate of Improvement

Availability and Quality of Training

Vendor Support

Ease of Customization