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Amazon Pay Logo Award Winner Product Badge
Amazon Pay Logo Award Winner Product Badge
Amazon

Amazon Pay

Composite Score
9.1 /10
CX Score
9.4 /10
Category
Amazon Pay
9.1 /10

What is Amazon Pay?

Let’s go beyond just speed and convenience. Amazon Pay offers a safe and secure checkout experience backed by Amazon’s technology, innovation, and robust risk management services.

Company Details


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Awards & Recognition

Amazon Pay won the following awards in the Payment Processing category

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Amazon Pay Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Amazon Pay.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

92 Likeliness to Recommend

97 Plan to Renew

90 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+95 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Amazon Pay?

1% Negative
1% Neutral
98% Positive

Pros

  • Security Protects
  • Helps Innovate
  • Reliable
  • Performance Enhancing

Feature Ratings

Average 87

Mobile Payments

91

Digital Wallet Integration

89

Security

88

E-Commerce Integration

88

Recurring Payments

88

Credit Card Processing

87

Customer Support

86

POS Verification

86

POS Integration

85

Multi Currency

85

Reporting Analytics

84

Vendor Capability Ratings

Average 86

Ease of Implementation

88

Business Value Created

88

Quality of Features

87

Usability and Intuitiveness

86

Breadth of Features

86

Ease of Data Integration

85

Ease of IT Administration

85

Product Strategy and Rate of Improvement

84

Availability and Quality of Training

84

Vendor Support

83

Ease of Customization

83

Amazon Pay Reviews

Ryoko W.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Sep 2021

Safe shopping thanks to Amazon Pay

Likeliness to Recommend

10 /10

What differentiates Amazon Pay from other similar products?

It seems to me that Amazon Pay has a good payment control, in addition to allowing you to buy in a lot of online businesses that can be found inside and outside my country. The fact that I associate my cards and my payment accounts in a single account is very helpful when making purchases. I also consider that it is a great feature that donations can be made to various foundations through this payment platform. I think it is a very good idea that they not only work with businesses and that they have been encouraged by this type of charitable cause.

What is your favorite aspect of this product?

My favorite aspect of Amazon Pay is that I can go shopping using Alexa. What an excellent idea that it is compatible and that it also helps us in those tasks since transactions become faster and I can go shopping while I organize other things. In addition, it is important to note that buying with Amazon Pay will not generate an additional commission, that is good to be able to control the expenses of the purchases.

What do you dislike most about this product?

Few negative aspects could I mention about this app, I just wish it was available in more online stores worldwide since that opens the possibility of being able to make my purchases safely online on any page you want. It would also be good if they were a little faster to solve problems with some transactions. Response times are sometimes very long.

What recommendations would you give to someone considering this product?

I really like the service that Amazon Pay offers, without a doubt they have taken great pains to secure our banking information and that seems very good to me, that is why I recommend its use. With the acquisition of services such as Amazon Pay, any online store can feel safe not to fall for scams, and also gives its consumers the assurance that their bank details will be safe since Amazon Pay acts as a mediator and thus is not released. your personal information to third parties

Pros

  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Unique Features

Debu D.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Sep 2021

Amazon pay is one of the most usable way to pay

Likeliness to Recommend

9 /10

What differentiates Amazon Pay from other similar products?

Amazon pay is one of the best trusted and secure platform for accept payment as a business & also as a consumer I always prefer to pay using amazon pay. It's actually provided us multiple offers & also charge nominal fees on behalf transaction charge when use with razorepay and also when accept payment on offline it's actually not take any extra charges. Amazon pay is most usable payment solution just because in evey segment they are run multiple promotional offers which thing grab consumer attention. And also it's one of the most powerful payment processing system for us. It's actually helps us to grow our online business.

What is your favorite aspect of this product?

Amazon pay really useful things for make payment we can easily pay our office electricity bill,broadband recharge, pay room rent using amazon pay it's one of the most popular way to pay & also we accept payment using pay. Also we can add our bank account directly & pay easily using upi.

What do you dislike most about this product?

Amazon pay is one of best and next gen system for most useable payment processing. Multiple startups are already chose amazon pay as their primary payment gateway. Very high success rate of payment like it's also working very well. I unable to find any issue regarding amazon pay I cannot dislike anything about it.

What recommendations would you give to someone considering this product?

Amazon pay is really great system for pay online using multiple way. It's actually best for startups & consumers. Because each and every people get any promotional offers. My Overall experience with Amazon pay really great & also main attractive thing was their support. If you think about choose any payment solution for personal usages purpose or also for business purpose it's best for you.

Pros

  • Continually Improving Product
  • Enables Productivity
  • Trustworthy
  • Unique Features

Akshay D.

  • Role: Industry Specific Role
  • Industry: Transportation
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Sep 2021

Amazon Pay Review

Likeliness to Recommend

10 /10

What differentiates Amazon Pay from other similar products?

Easy Payment application with clean user interface. Easy onboarding and kyc verification. Payment notifications are instant and dashboard to monitor transactions. Various features under single dashboard. Discounts, rewards on successful transactions. Good customer support.

What is your favorite aspect of this product?

I like this application very much. It is helpful for both in personal and professional use. Here you can get more benefits by doing kyc verification through different identify proofs like Aadhaar card, voter card, pan card ,etc. Here you can send money from your bank account and can receive payments from other users easily. Payments from other users will be credited to your bank account immediately and you will get notification about that. You will get features like recharge, bill payments, travel tickets band many more. It also gives rewards on every successful transactions. Support team also do fantastic job and resolve issues immediately.

What do you dislike most about this product?

I have no issues with this payment method. I like the customer service quality very much. Interface should be more user-friendly.

What recommendations would you give to someone considering this product?

This is easy to use and can integrate with your business easily. You can receive payments from users through UPI, debit or credit card, net banking, etc. You can also use this for bill payments, travel tickets, insurance premium payments, and many more facilities under this application. It is very helpful and zero fee on using this tool

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Most Popular Amazon Pay Comparisons

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