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Amazon Pay Logo Award Winner Product Badge
Amazon Pay Logo Award Winner Product Badge
Amazon

Amazon Pay

Composite Score
9.1 /10
CX Score
9.4 /10
Category
Amazon Pay
9.1 /10

What is Amazon Pay?

Let’s go beyond just speed and convenience. Amazon Pay offers a safe and secure checkout experience backed by Amazon’s technology, innovation, and robust risk management services.

Company Details


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Awards & Recognition

Amazon Pay won the following awards in the Payment Processing category

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Amazon Pay Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Amazon Pay.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

92 Likeliness to Recommend

97 Plan to Renew

90 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+95 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Amazon Pay?

1% Negative
1% Neutral
98% Positive

Pros

  • Security Protects
  • Helps Innovate
  • Reliable
  • Performance Enhancing

Feature Ratings

Average 87

Mobile Payments

91

Digital Wallet Integration

89

Security

88

E-Commerce Integration

88

Recurring Payments

88

Credit Card Processing

87

Customer Support

86

POS Verification

86

POS Integration

85

Multi Currency

85

Reporting Analytics

84

Vendor Capability Ratings

Average 86

Ease of Implementation

88

Business Value Created

88

Quality of Features

87

Usability and Intuitiveness

86

Breadth of Features

86

Ease of Data Integration

85

Ease of IT Administration

85

Product Strategy and Rate of Improvement

84

Availability and Quality of Training

84

Vendor Support

83

Ease of Customization

83

Amazon Pay Reviews

Richy S.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Sep 2021

Amazon Pay ideal for online shopping security

Likeliness to Recommend

10 /10

What differentiates Amazon Pay from other similar products?

Amazon Pay has undoubtedly made my life easier. It is an excellent tool for those who no longer want to use plastics with debit or credit cards since the application links all our information registered with Amazon and you can decide with what to pay without problems. The really good thing is that it does not add any additional commission when I want to make my purchases through the app. Its main characteristic is that it is looking to the future and that must be applauded, since in the digital age it is normal for everything to go towards just having to pay using our phones and an internet connection.

What is your favorite aspect of this product?

I have already used the Amazon page to buy things, so one of my favorite features of Amazon Pay is that it has the same security system that protects my bank details from third parties when making payments. The security provided by this app seems excellent to me to avoid being victims of scams or fraudulent sales. Even as a merchant, providing services or selling products is made much more secure when you have the security policies of the Amazon Pay platform. It even has a refund system.

What do you dislike most about this product?

Unfortunately for many, even this system is not widely accepted in all businesses or in a larger number of countries. This is a nuisance for those of us who want to buy or sell products internationally and it turns out that they have not yet implemented it in many places, being that this is an excellent tool by any point where it is seen.

What recommendations would you give to someone considering this product?

My recommendation for the user is that they are encouraged to try this new way of making payments, either on a personal level or in their stores, since nowadays everyone has smartphones, and for the developers of the Amazon Pay app , is that they look for a way to approach a little more of the international market, in that way they make life easier for many people who want to make purchases online and do not dare due to cyber security issues.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Enables Productivity

Aman S.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Sep 2021

Best Future Payment Solution - Amazon Pay

Likeliness to Recommend

9 /10

What differentiates Amazon Pay from other similar products?

It is the perfect platform for online payment, the place where can make any payment or money transfer even it has UPI payment service which makes payment more secure. It fulfills all our needs under one platform, one can easily shop, eat, drink and make payment via amazon pay. It offers various discounts on the payment performed, which makes amazon pay the best solution for any type of payment and also makes stand out compared to other apps in current market.

What is your favorite aspect of this product?

Amazon pay is the most fantastic payment service where one can make Utility payments as well whichever are linked to Amazon Pay. We can easily recharge mobile, pay electricity bill, gas bill on which we can get lot of discounts / cashback which makes one to use Amazon pay more and more. Recurring payments can also be set on Amazon pay due to which one can avoid missing any payments. Amazon pay is also used at local vendors/shops where one can use scan and pay option to make payment which is again most amazing payment way. Customer support is also good. It is used in corporate as well for collecting money and using it during festive period.

What do you dislike most about this product?

There are absolutely no dislikes as it serves well. Only one drawback is that we can not buy any amazon gift card through amazon wallet money which is frustrating some times otherwise everything is so much perfect to do digital payments.

What recommendations would you give to someone considering this product?

I would strongly recommend to use Amazon Pay as it provide various services like shopping, food, movies, making digital payments under one platform. Lot of benefits in form of cashback /discounts while doing payment via amazon pay. Best service with safest payment option.

Pros

  • Continually Improving Product
  • Reliable
  • Enables Productivity
  • Efficient Service
  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Anonymous Reviewer

Submitted Sep 2021

Fastest Payment Service - Amazon Pay

Likeliness to Recommend

10 /10

Pros

  • Efficient Service
  • Acts with Integrity
  • Generous Negotitation
  • Includes Product Enhancements

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