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Amazon Pay Logo Award Winner Product Badge
Amazon Pay Logo Award Winner Product Badge
Amazon

Amazon Pay

Composite Score
9.1 /10
CX Score
9.4 /10
Category
Amazon Pay
9.1 /10

What is Amazon Pay?

Let’s go beyond just speed and convenience. Amazon Pay offers a safe and secure checkout experience backed by Amazon’s technology, innovation, and robust risk management services.

Company Details


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Awards & Recognition

Amazon Pay won the following awards in the Payment Processing category

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Amazon Pay Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Amazon Pay.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

92 Likeliness to Recommend

97 Plan to Renew

90 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+95 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Amazon Pay?

1% Negative
1% Neutral
98% Positive

Pros

  • Security Protects
  • Helps Innovate
  • Reliable
  • Performance Enhancing

Feature Ratings

Average 87

Mobile Payments

91

Digital Wallet Integration

89

Security

88

E-Commerce Integration

88

Recurring Payments

88

Credit Card Processing

87

Customer Support

86

POS Verification

86

POS Integration

85

Multi Currency

85

Reporting Analytics

84

Vendor Capability Ratings

Average 86

Ease of Implementation

88

Business Value Created

88

Quality of Features

87

Usability and Intuitiveness

86

Breadth of Features

86

Ease of Data Integration

85

Ease of IT Administration

85

Product Strategy and Rate of Improvement

84

Availability and Quality of Training

84

Vendor Support

83

Ease of Customization

83

Amazon Pay Reviews

Mahek V.

  • Role: Student Academic
  • Industry: Engineering
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Sep 2021

Handy Wallet by Amazon

Likeliness to Recommend

9 /10

What differentiates Amazon Pay from other similar products?

Unlocking of deals after completing every payments, recharges and bill payments. We can add money to the amazon wallets and use it in future. Case-back in the form of rewards on payments.

What is your favorite aspect of this product?

We can Book tickers, pay bill of electricity, gas bill, education fees, bank transfers, etc. We can go shopping on amazon and pay from wallet, we can pay credit card bills. Awesome Customer Support for any problems. We can give egift cards as a gift to our loved one.

What do you dislike most about this product?

Property Tax payment feature for all cities. Tracking of transactions could be improved. We can not transfer money from wallet to bank account. Movie tickets booking is not there for all cities in Amazon Pay which is required.

What recommendations would you give to someone considering this product?

I like to recommend to use amazon pay if you are frequently shopping from Amazon. Because it is easy to use wallet. You can also pay bills and recharge from Amazon pay. It is secure to use.

Pros

  • Helps Innovate
  • Reliable
  • Performance Enhancing
  • Enables Productivity

Cha Y.

  • Role: Information Technology
  • Industry: Electronics
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Sep 2021

Amazon Pay: Excellent platform to promote products

Likeliness to Recommend

10 /10

What differentiates Amazon Pay from other similar products?

One feature that differentiates Amazon Pay from any other similar tool is that it can be seamlessly linked with Alexa. Currently everything is going to voice commands and there are many people who have access to this device so I think it is excellent that users can search for their products on the page and make their purchases just by giving instructions to Alexa. This feature I have not seen in other e-commerce and makes the user make their purchases quickly.

What is your favorite aspect of this product?

I really like that the page provides good protection against scammers. The system that Amazon Pay handles for making payments is excellent, its policy for the protection of payments protects not only the seller of products but also the consumer from possible fraud situations. With Amazon Pay there is no need to be jumping from page to page because everything is managed in the same system.

What do you dislike most about this product?

I don't like the value they handle for international commissions. I fully understand that the process to manage international purchases is more tedious than buying national ones and also almost always depends on the taxes of each country, but in the same way there are other pages in the market that handle more accessible values ​​when it comes to getting them users have an economy in their finances.

What recommendations would you give to someone considering this product?

I recommend increasing supervision in customer service. I understand that it is a great platform that has thousands of user profiles, however, they cannot afford to neglect user service either to attend to claims from the seller or the buyer. Response times sometimes exceed times, however, I applaud the problem-solving policies that you handle.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Sunil B.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Sep 2021

Good product to have !

Likeliness to Recommend

10 /10

What differentiates Amazon Pay from other similar products?

First of all its service , which many competitors are failing to provide. After sales service and technical service which it offers in solving any issues is amazing

What is your favorite aspect of this product?

Payment and integration

What do you dislike most about this product?

Too much data to go through before adopting it

What recommendations would you give to someone considering this product?

Please go ahead as we have great and reliable service

Pros

  • Helps Innovate
  • Trustworthy
  • Unique Features
  • Client Friendly Policies

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