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Amazon Pay Logo Award Winner Product Badge
Amazon Pay Logo Award Winner Product Badge
Amazon

Amazon Pay

Composite Score
9.1 /10
CX Score
9.4 /10
Category
Amazon Pay
9.1 /10

What is Amazon Pay?

Let’s go beyond just speed and convenience. Amazon Pay offers a safe and secure checkout experience backed by Amazon’s technology, innovation, and robust risk management services.

Company Details


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Awards & Recognition

Amazon Pay won the following awards in the Payment Processing category

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Amazon Pay Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Amazon Pay.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

92 Likeliness to Recommend

97 Plan to Renew

90 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+95 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Amazon Pay?

1% Negative
1% Neutral
98% Positive

Pros

  • Security Protects
  • Helps Innovate
  • Reliable
  • Performance Enhancing

Feature Ratings

Average 87

Mobile Payments

91

Digital Wallet Integration

89

Security

88

E-Commerce Integration

88

Recurring Payments

88

Credit Card Processing

87

Customer Support

86

POS Verification

86

POS Integration

85

Multi Currency

85

Reporting Analytics

84

Vendor Capability Ratings

Average 86

Ease of Implementation

88

Business Value Created

88

Quality of Features

87

Usability and Intuitiveness

86

Breadth of Features

86

Ease of Data Integration

85

Ease of IT Administration

85

Product Strategy and Rate of Improvement

84

Availability and Quality of Training

84

Vendor Support

83

Ease of Customization

83

Amazon Pay Reviews

Shijuraj B.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Aug 2021

Best Digital Payment - Amazon Pay

Likeliness to Recommend

9 /10

What differentiates Amazon Pay from other similar products?

A very fast and reliable payment service is provided by Amazon Pay. Though there are lot of payment services are available in market but Amazon pay is one of the most secured and provides almost all facilities to shop and pay via amazon, also have lot of utilities being integrated like Mobile recharge, Power bill etc. on Amazon pay dashboard which is the most impressive thing and keeps amazon pay on top of the list. Getting through KYC is also very easy and fast which helps in availing the feature like buy and pay later.

What is your favorite aspect of this product?

It provides all options to fulfill your shopping needs at one place like shopping clothes, grocery, electronics and doing payment via amazon pay. It alerts you on the Utility payment as per the payment cycle which helps you to avoid any disconnection in service. It also provides you the best cash back / rewards on your payments performed. Money transfer is very easy to your friends or colleagues via Amazon UPI payment. It has helped in corporate world as well, where one can collect money in Amazon pay wallet and use it whenever required during any festival or any programs. It provides you facility on scan and pay on different outlets.

What do you dislike most about this product?

Major drawback is not all outlets, restaurants does have the scan and pay option for Amazon pay though it has an UPI payment service. Also the money from wallet can not be transferred to anyone which I feel is again a drawback where one has to use it for his own purpose.

What recommendations would you give to someone considering this product?

Its the best and fast online payment system widely used which makes the app to run in front and highly recommended which is also worth it. Great features with best customer support team available 24/7.

Pros

  • Helps Innovate
  • Reliable
  • Effective Service
  • Saves Time

Vaibhav S.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Aug 2021

Amazing Payment Solution - Amazon Pay

Likeliness to Recommend

10 /10

What differentiates Amazon Pay from other similar products?

There are lot of applications, wallet apps which provides UPI or any other payment solution but Amazon Pay is amongst the best solution for any type of your payments. Its such an impressive app where it has integrated various different utilities that we use and pay for our monthly and weekly basis, which is managed very smartly to pay the bills on time in one single dashboard. It also reminds the user for the payment which is very impressive feature. It is one of the most amazing and best online payment service.

What is your favorite aspect of this product?

It can be used for online shopping on amazon app. Amazon pay balance can be used for paying bills or shopping anything. It can be used for quick money transfer. It is widely used in shops where you can easily do payment via amazon pay scanner, said as scan and pay. It also provides various rewards and cashbacks on your payments which keeps makes you using amazon pay more and more. I am very fascinated with utilities being integrated, you can recharge your phone, pay your gas bill, donate money, send a gift cards, subscriptions and what not. Also, it helps in collecting money from team and stored in amazon pay wallet for any fun programs

What do you dislike most about this product?

Not available at all stores, very limited stores. Also, one cannot buy an amazon gift card via its own amazon pay wallet which I didn't like. Otherwise, its the best payment solution app.

What recommendations would you give to someone considering this product?

I would recommend everyone to use this product as it helps in making payment for almost any type of payment. Safe and easy to use, lot of rewards and cashbacks which makes app more impressive.

Pros

  • Helps Innovate
  • Reliable
  • Effective Service
  • Inspires Innovation

Pradnya P.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Sep 2021

Amazon Pay - Review

Likeliness to Recommend

9 /10

What differentiates Amazon Pay from other similar products?

Amazon Pay provides you all options to fulfill your needs at one place, you can shop, can make payments, can transfer money etc.. Another best thing is it offers lot of cashbacks / rewards / discounts during shopping as well as money transfer due to which it is used very often. Prime membership offers various offers like free and fast delivery with lot of discounts on shopping along with free music and movies. Having best customer support team makes Amazon pay the most best option for everyone compared to other competitors in the current market.

What is your favorite aspect of this product?

I like Amazon Pay the most as it offers you to pay or make any Utility payments as well, which fascinates me a lot. We can easily recharge our mobile bill, Dish TV, pay gas bill and also schedule any recurring payments which helps us to avoid any payment missing. Nowadays, even it is used in corporate world, collecting money on Amazon pay and then using it during festivals, birthdays, rewarding gift cards which is the most amazing thing. Fast and reliable service provided by Amazon. Amazon Pay is also used in various shops now, where user can use scan and pay option.

What do you dislike most about this product?

At the moment, scan and pay option for Amazon pay is not used everywhere which is little annoying when you want to use your amazon pay wallet money. Also, one cannot transfer wallet money to anyone, even one can not buy or shop amazon gift card using wallet's money.

What recommendations would you give to someone considering this product?

Though it has few drawbacks, but would strongly recommend to use as its the best and very secured digital payment option. It is fast and easy payment option, even UPI feature makes it more secure option to make payment.

Pros

  • Performance Enhancing
  • Efficient Service
  • Inspires Innovation
  • Caring

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