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AnyDesk

AnyDesk

Composite Score
9.0 /10
CX Score
9.3 /10
Category
AnyDesk
9.0 /10

What is AnyDesk?

AnyDesk is remote access software that helps you to improve efficiency by optimising your workflows.AnyDesk’s high-performance Remote Desktop Software enables latency-free Desktop Sharing, stable Remote Control and fast and secure data transmission between devices.

Company Details


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Awards & Recognition

AnyDesk won the following awards in the Remote Support category

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AnyDesk Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on AnyDesk.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

88 Likeliness to Recommend

98 Plan to Renew

85 Satisfaction of Cost Relative to Value

Up 1
Since last award


Emotional Footprint Overview

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Emotional Footprint Overview

Product Experience:
95%
Negotiation and Contract:
95%
Conflict Resolution:
96%
Strategy & Innovation:
96%
Service Experience:
97%

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+96 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love AnyDesk?

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0% Negative
2% Neutral
98% Positive

Pros

  • Enables Productivity
  • Efficient Service
  • Inspires Innovation
  • Client's Interest First

Feature Ratings

Average 84

Remote Control

88

Remote Support

87

Real User Monitoring

85

Discovery

83

Web & Desktop Conferencing

81

Attended and Unattended Remote Access

80

Role-Based Access Controls

80

Augmented Reality Remote Assistance

80

Audit Management

79

Intelligence Reports

79

Vendor Capability Ratings

Average 83

Ease of Implementation

87

Ease of IT Administration

85

Business Value Created

85

Usability and Intuitiveness

85

Quality of Features

83

Ease of Data Integration

83

Breadth of Features

83

Ease of Customization

81

Product Strategy and Rate of Improvement

81

Vendor Support

80

Availability and Quality of Training

79

AnyDesk Reviews

Britt H.

  • Role: Human Resources
  • Industry: Energy
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted May 2025

AnyDesk offers remote professional collaboration.

Likeliness to Recommend

10 /10

What differentiates AnyDesk from other similar products?

AnyDesk is famous for being extremely fast and having low latency, which makes it one of the best remote desktop choices out there. Also, the cost-effective nature and intuitive GUI makes it a good match for small and medium enterprises, giving them an alternative to more expensive options like TeamViewer.

What is your favorite aspect of this product?

AnyDesk offers excellent speed, so users can easily make remote connections without much delay. Being able to work efficiently is key for professionals who need immediate support, since it allows them to finish work without experiencing any lag or delays while connecting remotely.

What do you dislike most about this product?

One negative point about AnyDesk is that it can sometimes have trouble maintaining a connection, which may interrupt remote work. It is possible for users to suddenly lose their connection or have problems connecting without interruptions, making important work particularly challenging.

What recommendations would you give to someone considering this product?

If you are thinking about AnyDesk, make sure to consider what remote access features are important for you. Evaluating your feature needs and how often you need to use it can show if you only need the free version or if it's better to get a paid plan.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Rick B.

  • Role: Information Technology
  • Industry: Food and Beverage
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Feb 2025

AnyDesk - No Install options - Fast Support

Likeliness to Recommend

10 /10

What differentiates AnyDesk from other similar products?

You do not have to install the product. Run independant from a Stand Alone Exe Send remote support requests Keep a list of past connections and re-establish as needed.

What is your favorite aspect of this product?

No need to install the product, run stand alone.

What do you dislike most about this product?

The timer for the trial versions, however, this is a paid for product and should have some requirement to purchase.

What recommendations would you give to someone considering this product?

This product is the best you can find, to talk someone that is perhaps not that computer experienced, to get the program downloded, and installed.

Pros

  • Performance Enhancing
  • Acts with Integrity
  • Includes Product Enhancements
  • Continually Improving Product

David H.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jan 2025

Seamless Remote Access for Teams

Likeliness to Recommend

8 /10

What differentiates AnyDesk from other similar products?

AnyDesk’s lightweight design and low latency make it a standout among remote access tools. Unlike bloated alternatives, it prioritizes speed and responsiveness, which is critical for remote troubleshooting and real-time collaboration

What is your favorite aspect of this product?

I’ve used it to assist colleagues on macOS, Windows, and even Linux without any hitches.

What do you dislike most about this product?

A built-in diagnostic tool to assess network quality and suggest optimizations would make it even more versatile for remote teams.

What recommendations would you give to someone considering this product?

AnyDesk is a great choice for teams needing reliable remote access. Use it for lightweight tasks or as a backup to more comprehensive remote desktop solutions. Just be sure to explore the paid plans if advanced features are critical for your use case

Pros

  • Reliable
  • Caring
  • Fair
  • Transparent

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