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Appian

Appian BPM Suite

Composite Score

8.8 /10

CX Score

9.2 /10

33 Reviews Write a Review

What is Appian BPM Suite?

All businesses have one thing in common. They're all different. Different plans. Different processes. Different cultures. Be better at being different with Appian. Use market-leading BPM Software to design, execute, manage, and optimize your processes so you can be better at what makes you truly stand out.

Company Details

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Awards & Recognition

Appian BPM Suite won the following awards in the Business Process Management category

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2025 Data Quadrant Champion

Latest Award, 2025

6 Top Rated Capabilities

6 Top Rated Features

Latest Award, 2025

2024 Emotional Footprint Champion

2024

Service Experience
Product Impact
Contract Negotiation

2024

2024 Data Quadrant Champion

2024

9 Top Rated Capabilities

10 Top Rated Features

2024

2023 Emotional Footprint Champion

2023

2023 Data Quadrant Champion

2023

6 Top Rated Capabilities

8 Top Rated Features

2023

2022 Emotional Footprint Champion

2022

Contract Negotiation

2022

2020 Data Quadrant Champion

2020

Appian BPM Suite Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Appian BPM Suite.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

87 Likeliness to Recommend

100 Plan to Renew

86 Satisfaction of Cost Relative to Value

Down 2
Since last award

Product Experience

Negotiation and Contract

Conflict Resolution

Strategy & Innovation

Service Experience

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Emotional Footprint Overview

Product Experience:: 98%
Negotiation and Contract:: 97%
Conflict Resolution:: 95%
Strategy & Innovation:: 95%
Service Experience:: 97%

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+97 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Appian BPM Suite?

0% Negative

3% Neutral

97% Positive

Pros

Friendly Negotiation
Reliable
Performance Enhancing
Respectful

Feature Ratings

Average 85

BPM Workflow and Approvals

Deployment

Business Rules Management

Process Modelling and Design

Process Management

Collaboration

Mobile

Form and Report Building

Process Monitoring and Optimization

Knowledge and Document Management

Analytics and Reporting

Vendor Capability Ratings

Average 83

Ease of Implementation

Ease of IT Administration

Quality of Features

Ease of Data Integration

Ease of Customization

Availability and Quality of Training

Product Strategy and Rate of Improvement

Breadth of Features

Business Value Created

Vendor Support

Usability and Intuitiveness

Appian BPM Suite Reviews

Umit B.

Role: Consultant
Industry: Finance
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Dec 2021

Fantastic product

Likeliness to Recommend

9 /10

What differentiates Appian BPM Suite from other similar products?

Very clean interface

What is your favorite aspect of this product?

Wider range of capabilities

What do you dislike most about this product?

Nothing as such but deployment process can be improved

What recommendations would you give to someone considering this product?

Definitely worth getting a demo

Pros

Efficient Service
Helps Innovate
Continually Improving Product
Reliable

Tapas M.

Role: Information Technology
Industry: Consulting
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Dec 2021

Great product

Likeliness to Recommend

10 /10

What differentiates Appian BPM Suite from other similar products?

Flexible to add own enhancement

What is your favorite aspect of this product?

Interface and customisation

What do you dislike most about this product?

Cost and support

What recommendations would you give to someone considering this product?

Who has less exposure to BPM product can start with this

Pros

Continually Improving Product
Performance Enhancing
Enables Productivity
Trustworthy

ankit p.

Role: Information Technology
Industry: Technology
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted May 2021

Excellent customer service

Likeliness to Recommend

8 /10

What differentiates Appian BPM Suite from other similar products?

It has phenomenal customer service that is very professional and can solve most of the problems. Secondly, it provides reports for analysing business data.

What is your favorite aspect of this product?

Its customer service is definitely a plus. It is also easy to integrate with many services and usually integration is hassle free. It requires low code for making different business apps and allows for faster development due to its drag and drop interface.

What do you dislike most about this product?

It offers low customisability outside the drag and drop interface and it is very hard to edit the apps and improve UX/UI individually if one wants to. Its DBMS is outdated and has little to no support for newer languages.

What recommendations would you give to someone considering this product?

I would recommend this software.

Pros

Reliable
Performance Enhancing
Enables Productivity
Efficient Service

Latest Research

Appian BPM Suite

What is Appian BPM Suite?

Company Details

Need Assistance?

Awards & Recognition

2025 Data Quadrant Champion

2024 Emotional Footprint Champion

2024 Data Quadrant Champion

2023 Emotional Footprint Champion

2023 Data Quadrant Champion

2022 Emotional Footprint Champion

2020 Data Quadrant Champion

Appian BPM Suite Ratings

87 Likeliness to Recommend

100 Plan to Renew

86 Satisfaction of Cost Relative to Value

Down 2 Since last award

Emotional Footprint Overview

Emotional Footprint Overview

+97 Net Emotional Footprint

How much do users love Appian BPM Suite?

Chart

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

BPM Workflow and Approvals Includes event processing and exception handling, escalation authorization, ad hoc in-flight workflow revisions, logging, and approvals.

Deployment Includes ability to execute business processes, automated or not, through the tool whether that it is on the user's machine, cloud, or other virtual environment

Business Rules Management Ability to document, report on, and optimize business rules. Also includes an editable business rules engine.

Process Modelling and Design Includes visual process modeler with swim lane, event process chain view, and BPMN support.

Process Management Ability to document, report on and optimize broader business processes which may contain multiple business rules.

Collaboration Includes ability to view, share and direct work between co-workers in real or near real-time.

Mobile Ability to support multiple devices, OSes and platforms using mobile optimized, HTML-based web access and/or native applications.

Form and Report Building Includes building and layout capabilities for forms and (in some cases) reports; data from processes is automatically recorded and generated in a report.

Process Monitoring and Optimization Includes monitoring capabilities that allow for process analytics, performance measurement, and KPI recording and optimization.

Knowledge and Document Management Includes basic knowledge management functions such as content library, searching, FAQ, etc.

Analytics and Reporting Includes historical & real-time dashboard visualizations, detailed & summary reporting and easy data extraction for data analysis.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Appian BPM Suite Reviews

Umit B.

Fantastic product

Likeliness to Recommend

Pros

Tapas M.

Great product

Likeliness to Recommend

Pros

ankit p.

Excellent customer service

Likeliness to Recommend

Pros

Most Popular Appian BPM Suite Comparisons

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Pega BPM

Bizagi BPM

Title

Down 2
Since last award

Feature Ratings

BPM Workflow and Approvals

Deployment

Business Rules Management

Process Modelling and Design

Process Management

Collaboration

Mobile

Form and Report Building

Process Monitoring and Optimization

Knowledge and Document Management

Analytics and Reporting

Vendor Capability Ratings

Ease of Implementation

Ease of IT Administration

Quality of Features

Ease of Data Integration

Ease of Customization

Availability and Quality of Training

Product Strategy and Rate of Improvement

Breadth of Features

Business Value Created

Vendor Support

Usability and Intuitiveness