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Appian

Appian BPM Suite

Composite Score

8.8 /10

CX Score

9.2 /10

32 Reviews Write a Review

What is Appian BPM Suite?

All businesses have one thing in common. They're all different. Different plans. Different processes. Different cultures. Be better at being different with Appian. Use market-leading BPM Software to design, execute, manage, and optimize your processes so you can be better at what makes you truly stand out.

Company Details

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Awards & Recognition

Appian BPM Suite won the following awards in the Business Process Management category

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2025 Data Quadrant Gold Medalist

Latest Award, 2025

6 Top Rated Capabilities

6 Top Rated Features

Latest Award, 2025

2024 Emotional Footprint Champion

2024

Service Experience
Product Impact
Contract Negotiation

2024

Contract Negotiation

2022

2020 Data Quadrant Gold Medalist

2020

Appian BPM Suite Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Appian BPM Suite.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

87 Likeliness to Recommend

100 Plan to Renew

86 Satisfaction of Cost Relative to Value

Down 2
Since last award

Product Experience

Negotiation and Contract

Conflict Resolution

Strategy & Innovation

Service Experience

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Emotional Footprint Overview

Product Experience:: 98%
Negotiation and Contract:: 97%
Conflict Resolution:: 95%
Strategy & Innovation:: 95%
Service Experience:: 96%

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+97 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Appian BPM Suite?

0% Negative

3% Neutral

97% Positive

Pros

Friendly Negotiation
Reliable
Performance Enhancing
Respectful

Feature Ratings

Average 84

BPM Workflow and Approvals

Deployment

Process Modelling and Design

Collaboration

Business Rules Management

Process Management

Process Monitoring and Optimization

Knowledge and Document Management

Process Simulation and Execution

Mobile

Form and Report Building

Vendor Capability Ratings

Average 82

Ease of Implementation

Quality of Features

Ease of IT Administration

Ease of Data Integration

Ease of Customization

Availability and Quality of Training

Product Strategy and Rate of Improvement

Breadth of Features

Business Value Created

Usability and Intuitiveness

Vendor Support

Appian BPM Suite Reviews

victor t.

Role: Finance
Industry: Food and Beverage
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Jan 2021

develop unique applications thanks to Appian.

Likeliness to Recommend

10 /10

What differentiates Appian BPM Suite from other similar products?

Appian far surpasses its competitors in the speed of creating applications, developing them now is very easy, the ease of developing business processes and configuring them at your convenience is a unique alternative and is more powerful than its competitors.

What is your favorite aspect of this product?

What I like the most about Appian BPM Software is the speed at which applications are developed, this software is the most powerful on the market, as if that were not enough, it helps you address business problems and then collect all that information and help solve all business problems.

What do you dislike most about this product?

Appian BPM Software has met and continues to exceed all my expectations, it has had no problems developing the applications that my company needs. it's great.

What recommendations would you give to someone considering this product?

strengthen and promote business growth are the main features of Appian BPM Software. I recommend all your services. it is a spectacular and very useful tool.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Amy M.

Role: Operations
Industry: Transportation
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Jun 2020

Very unique product that is easy to use & helpful

Likeliness to Recommend

5 /10

What differentiates Appian BPM Suite from other similar products?

The software is unique and has alot more capabilities than the previous software

What is your favorite aspect of this product?

Customer support

What do you dislike most about this product?

Nothing so far

What recommendations would you give to someone considering this product?

Try this product it is very innovative and has helped our business in alot of ways to be more productive

Pros

Helps Innovate
Reliable
Performance Enhancing
Enables Productivity

Role: Operations
Industry: Transportation
Involvement: Business Leader or Manager

Validated Review

Anonymous Reviewer

Submitted Jun 2020

Well worth the money, very useful

Likeliness to Recommend

5 /10

Pros

Enables Productivity
Performance Enhancing
Effective Service
Saves Time

Cons

Vendor Friendly Policies

Latest Research

Appian BPM Suite

What is Appian BPM Suite?

Company Details

Need Assistance?

Awards & Recognition

2025 Data Quadrant Gold Medalist

2024 Emotional Footprint Champion

2024 Data Quadrant Gold Medalist

2023 Emotional Footprint Champion

2023 Data Quadrant Gold Medalist

2022 Emotional Footprint Champion

2020 Data Quadrant Gold Medalist

Appian BPM Suite Ratings

87 Likeliness to Recommend

100 Plan to Renew

86 Satisfaction of Cost Relative to Value

Down 2 Since last award

Emotional Footprint Overview

Emotional Footprint Overview

+97 Net Emotional Footprint

How much do users love Appian BPM Suite?

Chart

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

BPM Workflow and Approvals Includes event processing and exception handling, escalation authorization, ad hoc in-flight workflow revisions, logging, and approvals.

Deployment Includes ability to execute business processes, automated or not, through the tool whether that it is on the user's machine, cloud, or other virtual environment

Process Modelling and Design Includes visual process modeler with swim lane, event process chain view, and BPMN support.

Collaboration Includes ability to view, share and direct work between co-workers in real or near real-time.

Business Rules Management Ability to document, report on, and optimize business rules. Also includes an editable business rules engine.

Process Management Ability to document, report on and optimize broader business processes which may contain multiple business rules.

Process Monitoring and Optimization Includes monitoring capabilities that allow for process analytics, performance measurement, and KPI recording and optimization.

Knowledge and Document Management Includes basic knowledge management functions such as content library, searching, FAQ, etc.

Process Simulation and Execution Includes ability to test and optimize the performance of a process using historical data.

Mobile Ability to support multiple devices, OSes and platforms using mobile optimized, HTML-based web access and/or native applications.

Form and Report Building Includes building and layout capabilities for forms and (in some cases) reports; data from processes is automatically recorded and generated in a report.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Appian BPM Suite Reviews

victor t.

develop unique applications thanks to Appian.

Likeliness to Recommend

Pros

Amy M.

Very unique product that is easy to use & helpful

Likeliness to Recommend

Pros

Well worth the money, very useful

Likeliness to Recommend

Pros

Cons

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Title

Down 2
Since last award

Feature Ratings

BPM Workflow and Approvals

Deployment

Process Modelling and Design

Collaboration

Business Rules Management

Process Management

Process Monitoring and Optimization

Knowledge and Document Management

Process Simulation and Execution

Mobile

Form and Report Building

Vendor Capability Ratings

Ease of Implementation

Quality of Features

Ease of IT Administration

Ease of Data Integration

Ease of Customization

Availability and Quality of Training

Product Strategy and Rate of Improvement

Breadth of Features

Business Value Created

Usability and Intuitiveness

Vendor Support