Applause Customer Reviews 2025

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Applause

Composite Score

7.0 /10

CX Score

7.0 /10

17 Reviews Write a Review

What is Applause?

We enable the testing and digital quality process with the Applause Platform, which was built from the start for speed, scale, security and enterprise-class performance. Our platform is open, interoperable and integrates with all standard development tools, environments and systems – including APIs, bug tracking and bug fix verification systems.

Company Details

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Applause Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Applause.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

81 Likeliness to Recommend

Up 6
Since last award

87 Plan to Renew

Up 7
Since last award

79 Satisfaction of Cost Relative to Value

Up 3
Since last award

Product Experience

Negotiation and Contract

Conflict Resolution

Strategy & Innovation

Service Experience

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Emotional Footprint Overview

Product Experience:: 81%
Negotiation and Contract:: 83%
Conflict Resolution:: 84%
Strategy & Innovation:: 77%
Service Experience:: 81%

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+79 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Applause?

5% Negative

21% Neutral

74% Positive

Pros

Helps Innovate
Reliable
Trustworthy
Inspires Innovation

Feature Ratings

Average 75

Development Use

Test Run Workflow Manager

Device and OS Versions Coverage

Virtual Mobile Devices

Cloud Device Farm (Physical and Simulator)

Process Simulation

Functional Testing

Dashboards, Analytics and Reporting

Browser Testing

Automated Testing

Mobile Security Testing

Vendor Capability Ratings

Average 75

Breadth of Features

Vendor Support

Availability and Quality of Training

Ease of Data Integration

Ease of Implementation

Ease of IT Administration

Product Strategy and Rate of Improvement

Ease of Customization

Quality of Features

Business Value Created

Usability and Intuitiveness

Applause Reviews

Vaishnavi Chandra T.

Role: Finance
Industry: Finance
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted May 2025

" Powerful and Intuitive Software."

Likeliness to Recommend

10 /10

What differentiates Applause from other similar products?

Applause differentiates itself through crowdtesting at scale, real-world testing conditions, broad device coverage, fast turnaround times, comprehensive testing types (functional, usability, localization, etc.), seamless integration with development tools, a vetted global tester community, actionable feedback with detailed reports, strong localization capabilities, and customized client support.

What is your favorite aspect of this product?

My favorite aspect of Applause is its ability to deliver real-world, crowd-based testing across diverse devices and locations, ensuring high-quality digital experiences that reflect actual user environments.

What do you dislike most about this product?

What I dislike most about Applause is that managing large-scale test cycles can become complex, and interpreting diverse tester feedback may require additional effort from QA teams to prioritize issues effectively.

What recommendations would you give to someone considering this product?

I recommend starting with a smaller test cycle to understand the platform’s workflow, ensuring clear communication of test objectives, and actively engaging with the tester community. Integrating Applause into your CI/CD pipeline can also maximize its value.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Sneha M.

Role: Consultant
Industry: Shipping
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Nov 2024

Cool software

Likeliness to Recommend

6 /10

What differentiates Applause from other similar products?

Cooler name and diff functionality

What is your favorite aspect of this product?

The user interface

What do you dislike most about this product?

Not easy to navigate without prior knowledge

What recommendations would you give to someone considering this product?

Compare diff options based on stakeholder needs

Pros

Client's Interest First

Role: Information Technology
Industry: Technology
Involvement: End User of Application

Validated Review

Anonymous Reviewer

Submitted Apr 2024

Will not believe the amazing feature of applause

Likeliness to Recommend

8 /10

Pros

Saves Time
Fair
Friendly Negotiation
Security Protects

Latest Research

Applause

What is Applause?

Company Details

Need Assistance?

Awards & Recognition

Applause Ratings

81 Likeliness to Recommend

Up 6 Since last award

87 Plan to Renew

Up 7 Since last award

79 Satisfaction of Cost Relative to Value

Up 3 Since last award

Emotional Footprint Overview

Emotional Footprint Overview

+79 Net Emotional Footprint

How much do users love Applause?

Chart

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Development Use Supports integrated development environments (IDEs) to allow for easy development and debugging on mobile devices.

Test Run Workflow Manager Script, configure, execute and manage automated testing workflows, including parallel testing. Automation is initiated internally by test management solution.

Device and OS Versions Coverage Support for the mobile devices and OS versions you want to test on and when you need to test on them.

Virtual Mobile Devices Provides multiple testing environments (Emulator and/or Simulator) to support different operating systems, legacy versions, and support for new versions.

Cloud Device Farm (Physical and Simulator) Enables parallel testing of mobile devices in the public and private cloud.

Process Simulation Ability to simulate scenarios and environments when testing your mobile apps, including taking photos, scanning QR codes, authentication, 5G vs Wi-Fi etc.

Functional Testing Ability to efficiently perform and execute manual tests of the software, including view and control device, app install, perform gestures etc.

Dashboards, Analytics and Reporting The ability to track and analyze test results such as historic & real-time error reporting, detailed & summary reporting, and data extraction.

Browser Testing Test web apps on various desktop and mobile browsers, versions, and OSs.

Automated Testing Ability to efficiently perform and execute automated tests of the software, including scripting, record and replay, codeless tests etc.

Mobile Security Testing Verify and validate mobile applications abide to security and confidentiality standards, policies and controls to prevent unauthorized access.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Applause Reviews

Vaishnavi Chandra T.

" Powerful and Intuitive Software."

Likeliness to Recommend

Pros

Sneha M.

Cool software

Likeliness to Recommend

Pros

Will not believe the amazing feature of applause

Likeliness to Recommend

Pros

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Feature Ratings

Development Use

Test Run Workflow Manager

Device and OS Versions Coverage

Virtual Mobile Devices

Cloud Device Farm (Physical and Simulator)

Process Simulation

Functional Testing

Dashboards, Analytics and Reporting

Browser Testing

Automated Testing

Mobile Security Testing

Vendor Capability Ratings

Breadth of Features

Vendor Support

Availability and Quality of Training

Ease of Data Integration

Ease of Implementation

Ease of IT Administration

Product Strategy and Rate of Improvement

Ease of Customization

Quality of Features

Business Value Created

Usability and Intuitiveness