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What is Applause?
We enable the testing and digital quality process with the Applause Platform, which was built from the start for speed, scale, security and enterprise-class performance. Our platform is open, interoperable and integrates with all standard development tools, environments and systems – including APIs, bug tracking and bug fix verification systems.
Company Details
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Get AssistanceApplause Ratings
Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
to access more information on Applause.
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
75 Likeliness to Recommend
2
Since last award
80 Plan to Renew
76 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+72 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Applause?
Pros
- Helps Innovate
- Enables Productivity
- Unique Features
- Security Protects
Cons
- Leverages Incumbent Status
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Device and OS Versions Coverage
Process Simulation
Development Use
Test Run Workflow Manager
Dashboards, Analytics and Reporting
Automated Testing
Mobile Test Environment and Lab Management
Virtual Mobile Devices
Functional Testing
Browser Testing
Cloud Device Farm (Physical and Simulator)
Vendor Capability Ratings
Vendor Support
Breadth of Features
Ease of IT Administration
Availability and Quality of Training
Ease of Customization
Ease of Data Integration
Usability and Intuitiveness
Ease of Implementation
Quality of Features
Product Strategy and Rate of Improvement
Business Value Created
Applause Reviews
Jose M.
- Role: Sales Marketing
- Industry: Other
- Involvement: IT Development, Integration, and Administration
Submitted Oct 2022
Applause provide a better service to our customers
Likeliness to Recommend
What differentiates Applause from other similar products?
We are using this tool to know the different reviews and ratings that our applications have in different stores, so we can correct the errors that customers have in our products and provide a better experience with us and our service.
What is your favorite aspect of this product?
It generates a series of important analyses that help us to know what the customer really requires in each review. Such as sentiment analysis and visual analysis, which help us determine by priority, what is most urgent to correct. We can keep track of ratings, scores and reviews of the best and most popular stores, plus we can filter them by location. Its interface is simple to use and the diagrams it generates are very easy to understand, allowing us to immediately catch errors and customer demands.
What do you dislike most about this product?
I would like the surveys to be more customizable, according to our products and not as generic as the system presents them. I wish the application could be integrated with other software to make it much more efficient and more convenient to use. The application may be expensive for some companies, but it is worth the cost, as maintaining online reputation is essential for any mobile or web application.
What recommendations would you give to someone considering this product?
The mobile application testing team uses it to test our applications on many different phone models and in many different languages, giving us the confidence to release high-quality global applications. Specifically, I use the mobile beta management tool for preliminary app development to get feedback from users.
Pros
- Performance Enhancing
- Trustworthy
- Unique Features
- Efficient Service
- Role: Information Technology
- Industry: Technology
- Involvement: End User of Application
Submitted Oct 2022
An Innovation in Software Testing
Likeliness to Recommend
Pros
- Continually Improving Product
- Enables Productivity
- Efficient Service
- Saves Time
Robert S.
- Role: Sales Marketing
- Industry: Technology
- Involvement: Initial Implementation
Submitted May 2022
A veritable, robust mobile testing platform
Likeliness to Recommend
What differentiates Applause from other similar products?
The plethora of features and ease of implementation make Applause an excellent platform.
What is your favorite aspect of this product?
Ease of implementation and caring support staff.
What do you dislike most about this product?
It can be easy to get bogged down in configuration as a newcomer to mobile testing.
What recommendations would you give to someone considering this product?
We found a great free trial and plan to explore a full license. Ask for a test run!
Pros
- Trustworthy
- Unique Features
- Caring
- Altruistic
