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ArcGIS Pro Logo Award Winner Product Badge
ArcGIS Pro Logo Award Winner Product Badge
ESRI Ltd

ArcGIS Pro

Composite Score
8.1 /10
CX Score
8.2 /10
Category
ArcGIS Pro
8.1 /10

What is ArcGIS Pro?

ArcGIS Pro is the premier desktop geographic information system (GIS) application. Crafted with user-driven innovations, it offers unparalleled tools and capabilities that support your work. Users can maintain spatial data effectively; generate stunning 2D, 3D, and 4D visualizations; and conduct advanced mapping analytics. The seamless data sharing within the ArcGIS system fosters valuable GIS solutions and insights.

Company Details


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Awards & Recognition

ArcGIS Pro won the following awards in the Geographic Information Systems category

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ArcGIS Pro Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on ArcGIS Pro.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

1
Since last award

96 Plan to Renew

73 Satisfaction of Cost Relative to Value

2
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+88 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love ArcGIS Pro?

0% Negative
8% Neutral
92% Positive

Pros

  • Reliable
  • Enables Productivity
  • Respectful
  • Effective Service

Feature Ratings

Average 85

High Quality Maps

89

Geospatial Technology

88

Spatial Analysis

87

Map Customization

86

Data Visualization GIS

86

Map Manipulation

86

Data Integration GIS

85

Imaging and Production

83

Geo Coding

79

3D Visuals

79

Mobile

78

Vendor Capability Ratings

Average 78

Quality of Features

87

Breadth of Features

81

Business Value Created

81

Product Strategy and Rate of Improvement

79

Ease of Data Integration

79

Usability and Intuitiveness

77

Ease of Customization

76

Ease of Implementation

74

Ease of IT Administration

74

Availability and Quality of Training

72

Vendor Support

71

ArcGIS Pro Reviews

David M.

  • Role: Public Sector
  • Industry: Government
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Nov 2023

Easy to use online mapping software

Likeliness to Recommend

9 /10

What differentiates ArcGIS Pro from other similar products?

ArcGIS online has a great mobile app integration and is has easy map sharing for internal and external users.

What is your favorite aspect of this product?

The online portal is very user friendly even for someone that has little to no experience with GIS software.

What do you dislike most about this product?

Uploading images and using certain geo spatial functions consumes credits with the software that have to be replenished by buying more.

What recommendations would you give to someone considering this product?

This is a great tool for a government organization to introduce mapping and map based analytics to their process. It's also a great tool for public works inventory asset management.

Pros

  • Reliable
  • Includes Product Enhancements
  • Helps Innovate
  • Continually Improving Product
  • Role: Information Technology
  • Industry: Engineering
  • Involvement: IT Leader or Manager
Validated Review
Anonymous Reviewer

Submitted May 2023

Easy to use

Likeliness to Recommend

10 /10

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Raisa M.

  • Role: Operations
  • Industry: Engineering
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Apr 2023

Pricey software but great for mapping

Likeliness to Recommend

10 /10

What differentiates ArcGIS Pro from other similar products?

Esri ArcGIS integration with other software is alot more evolved than other similar products like grass GIS and Q Gis. Also, the services provided coupled with the architecture of services provided is far more evolved than that of any other similar software.

What is your favorite aspect of this product?

My favourite aspect of ESRI Arcgis is it continues to rise up to the changing needs of its users by continuously improving its services.

What do you dislike most about this product?

The product is a bit pricey especially for small and medium sized companies.

What recommendations would you give to someone considering this product?

Anyone considering using this product should absolutely go for it.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing
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