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Arcserve Backup Logo
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Arcserve USA, LLC

Arcserve Backup

Composite Score
6.9 /10
CX Score
6.9 /10
Category
Arcserve Backup
6.9 /10

What is Arcserve Backup?

As the world’s most experienced provider of backup and disaster recovery solutions, for 35 years we’ve been solving the challenges of IT teams by bringing innovation, ambition, and countless hours of iteration to the solutions they rely on to keep businesses running smoothly. In the process, we’ve redefined the way companies protect their data – the very foundation of modern business in an era where immediate access to critical systems and applications is key to business continuity and essential to continuing growth and success.

Company Details


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Awards & Recognition

Arcserve Backup won the following awards in the Backup and Availability category

Arcserve Backup Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Arcserve Backup.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

83 Likeliness to Recommend

95 Plan to Renew

1
Since last award

74 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+74 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Arcserve Backup?

3% Negative
17% Neutral
80% Positive

Pros

  • Trustworthy
  • Respectful
  • Fair
  • Reliable

Feature Ratings

Average 79

Virtual Machine Backup

81

Backup Automation

81

File Explorer Granular Restore

79

Deduplication Implementation

79

Replication for High Availability

79

Backup Monitoring and Reporting

78

Replication for Long Term Storage and Disaster Recovery

78

Physical Backup for Multiple Platforms

77

Integration With Storage Arrays

75

Application Awareness

75

Backup of Cloud Based Data

74

Vendor Capability Ratings

Average 74

Ease of IT Administration

79

Quality of Features

76

Ease of Implementation

76

Ease of Data Integration

75

Usability and Intuitiveness

74

Breadth of Features

74

Business Value Created

74

Vendor Support

73

Product Strategy and Rate of Improvement

72

Ease of Customization

71

Availability and Quality of Training

70

Arcserve Backup Reviews

Harper Grace H.

  • Role: Industry Specific Role
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Sep 2021

A safe and reliable protection system.

Likeliness to Recommend

10 /10

What differentiates Arcserve Backup from other similar products?

Since we started using it about two years ago we have been able to handle it in the best way and with great options that gave us pleasant results, we can also access it at any time we want with just a few clicks, being very simple to handle it I do not think that has disadvantages of any kind.

What is your favorite aspect of this product?

We were driven by internal secure storage problems, we did not have any software to protect us from any failure, so we decided to look for a timely solution and we found Storagecraft that from the first moment provided us with security through its backup.

What do you dislike most about this product?

No complaints, everything is perfect and it was always like that from the first moment, it only has safe and pleasant functions.

What recommendations would you give to someone considering this product?

With this platform we can have a safe backup, it offers us a file recovery against any possible inconvenience that is occurring at the moment, I recommend it for those who need it and are looking for a software like this, do not hesitate to choose Storagecraft.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Lauren Samantha C.

  • Role: Industry Specific Role
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Sep 2021

The platform for backups.

Likeliness to Recommend

10 /10

What differentiates Arcserve Backup from other similar products?

Shadow Protect by Storagecraft helps us protect our data that is stored in the cloud through its high level of backup copies and its wide-ranging features in services suitable for any type of company.

What is your favorite aspect of this product?

Large storage capacity. Its implementation was very simple and we had no problem in the process that was carried out. It is very easy to operate, hassle-free or confusing to use, has many built-in capabilities that are really liked by users.

What do you dislike most about this product?

Until the moment of Shadow we have only been able to obtain nice functions, its features and simple, but powerful options to have good results in the company are great, the truth is a software that is necessary to implement.

What recommendations would you give to someone considering this product?

This is a platform that I would recommend to all my colleagues, its functions are very helpful for companies that need to make backup copies, I have recommended it to a colleague who had told me that he had some problems with his data storage and now he will resort to Shadow protect to solve your backup problems.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Role: Information Technology
  • Industry: Government
  • Involvement: End User of Application
Validated Review
Anonymous Reviewer

Submitted Sep 2021

Great product, steep learning curve but capable

Likeliness to Recommend

8 /10

Pros

  • Friendly Negotiation
  • Security Protects
  • Performance Enhancing
  • Trustworthy

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