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AssistEdge RPA Logo
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Infosys Technologies

AssistEdge RPA

Composite Score
7.0 /10
CX Score
7.2 /10
Category
AssistEdge RPA
7.0 /10

What is AssistEdge RPA?

AssistEdge RPA is a cohesive automation platform that offers new opportunities for scaling up and enables enterprises to succeed in the new age of digital transformation. From being an Innovator with the best market approach to a leader in Attended Automation, AssistEdge RPA combines the power of RPA and AI, thus gearing up enterprises to be future-ready.

Company Details


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Awards & Recognition

AssistEdge RPA won the following awards in the Robotic Process Automation - Midmarket category

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AssistEdge RPA Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on AssistEdge RPA.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

79 Likeliness to Recommend

72 Plan to Renew

64 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+87 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love AssistEdge RPA?

4% Negative
6% Neutral
90% Positive

Pros

  • Trustworthy
  • Inspires Innovation
  • Fair
  • Friendly Negotiation

Feature Ratings

Average 74

Role-Based Access

79

Performance Monitoring

78

Action Logging

78

Exception Handling

77

Central Deployment

73

Real-Time Debugging

73

Concurrent Work

72

User Libraries

71

Code-Free Programming

71

Distributed Work

70

Unsupervised Launch

70

Vendor Capability Ratings

Average 69

Ease of Customization

73

Product Strategy and Rate of Improvement

72

Availability and Quality of Training

72

Ease of IT Administration

70

Business Value Created

70

Ease of Data Integration

69

Ease of Implementation

68

Quality of Features

68

Vendor Support

68

Breadth of Features

64

Usability and Intuitiveness

63

AssistEdge RPA Reviews

  • Role: Information Technology
  • Industry: Banking
  • Involvement: IT Development, Integration, and Administration
Validated Review
Anonymous Reviewer

Submitted Mar 2022

Fantastic 0roduct

Likeliness to Recommend

6 /10

Pros

  • Performance Enhancing
  • Enables Productivity
  • Trustworthy
  • Efficient Service

Tora M.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Jan 2022

Making a great experience for all stakeholders

Likeliness to Recommend

9 /10

What differentiates AssistEdge RPA from other similar products?

Assistedge is the only scalable and proven winning platform that helps companies in end-to-end service modernization through automation, helps reduce operational costs, and improves productivity. Assistedge from the control tower provides admin users with an elegant view of the availability of bots and the number of processes running processing time compared to SLA Etc. processing status. The improvement in processing time can vary between 30 and 70 %, as observed in different use cases, or order cancellations due to human error are also reduced to zero.

What is your favorite aspect of this product?

I will state an example of creating access for a new user, there are several manual steps involved in the access creation process. Approval sends an email for access creation with the requester's details attached in an Excel sheet. With Assistedge the entire process can be automated and decrease time by offering up to six times more efficiency. The robot collects the request records in the ticketing application and creates a new ticket for account creation. It accesses the email and reaches the attachment to get the applicant and approver details. From the registration data.

What do you dislike most about this product?

Compared to its competitors, we believe that the overall fee for the service is high.

What recommendations would you give to someone considering this product?

If your company decides to automate processes using Assistedge RPA, you can help bots perform this sense of assistance in the RPA load generator by exhausting incoming requests. By organizing the requests lined up for account creation once the requests are designed to make the bots available for a next process. The robotic process automation assistant can be used to automate logical processes without end-to-end bias, integrating non-intrusive systems that lie and thus adding great business value to the organization with minimal investment.

Pros

  • Helps Innovate
  • Performance Enhancing
  • Enables Productivity
  • Unique Features
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